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Associate Account Manager

Full time FreedomPay in Software & Technology
  • PHILADELPHIA, PENNSYLVANIA View on Map
  • Post Date: January 9, 2020
  • Apply Before : March 9, 2020
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Job Detail

  • Career Level Manager
  • Experience 2 Years
  • Education Certificate

Job Description

Main Job Responsibilities (including but not limited to)
·        Assess/evaluate client needs through weekly calls and daily email correspondence
·        Ensure client satisfaction through follow-up, responsiveness, and thorough communication
·        Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
·        Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
·        Ability to manage multiple clients and projects/tasks simultaneously
·        Strong internal communication skills including ability to work across the organization (IT, Sales, Marketing, Operations and Finance)
·        Ability to work in an entrepreneurial environment in a team and individually
·        Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Required Skills and Experience

    •         1-2+ years in similar role
    •         Bachelor’s degree in business management and administration is the prerequisite – other technical bachelor’s degrees will be considered
    •         Excellent time management skills
    •         Excellent communication skills
    •         Knowledge about computer applications and relevant software preferred
    •         Excellent troubleshooting abilities
    •         Must be highly organized, meticulous with strong attention to detail
    •         Self-starter, initiator, strong organizational
    •  Ability to take direction and manage multiple priorities
    •         Flexibility for travel up to 15%

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