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CRM Administrator and Integrator

Full time FreedomPay in Software & Technology
  • PHILADELPHIA, PENNSYLVANIA View on Map
  • Post Date: April 20, 2020
  • Apply Before : May 30, 2020
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Job Detail

  • Experience 3 Years
  • Education Associate

Job Description

Primary Job Responsibilities (including but not limited to)

    • Provide technical guidance and administration of Netsuite ERP
    • Work with 3rd party Oracle Netsuite Vendors and integrators
    • Understanding of Java script and usage of Netsuite APIs
    • Provide technical support and administration of Zendesk
    • Work with vendors and supporting of connecting Zendesk and Netsuite
    • Atlassian product line support and administration from an application level
    • Scripting for data inputs and outputs assisting in custom fields and changes
    • Connecting and support integrations, 3rd party modules, and add ons to Atlassian, Netsuite, Zendesk
    • Coordinating technical and project efforts among vendors and integrators
    • Provide strong customer service communication to internal stakeholders
    • Perform regular data audits and resolve data integrity issues
    • Gain feedback from customers and apply to new requirements
    • Assessment of new tools and integrations in support of operational efficiencies
    • Design and implementing searches, reports, dashboards and process monitoring
    • Be involved in all phases of a project: requirement gathering/analysis, gap identification, solution architecture/design, development, configuration, validation, quality control, documentation and training
    • Provide support to users and maintain proper system access; and support end user technical requests. Monitor end-user usage of systems, tracking performance, performing daily administrative and support tasks and maintaining and dating system documentation

Required Skills and Experience

    • At least a BS/BA Degree or equivalent
    • 10 years in ERP/CRM administration
    • 2-3 years in NetSuite experience
    • Experience in the following or similar products:
    • Zendesk or other service desk experience in administration
    • Jira, Confluence application administration
    • Atlassian product lines
    • Office 365
    • API integrations
    • Programming experience with Java, JavaScript, and/or C++
    • REST API scripting
    • Other scripting languages
    • Experience with the following is a plus
    • Azure administration
    • SQL Experience
    • NetSuite SuiteFoundation Certifications

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