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Customer Service and Field Marketing Representative

Full time FreedomPay in Business Services , in Software & Technology
  • PHILADELPHIA, PENNSYLVANIA View on Map
  • Post Date: December 11, 2019
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Job Detail

  • Career Level Entry Level
  • Experience 2 Years
  • Education Certificate

Job Description

Job Responsibilities:
·            Customer Service – this will account for approximately 70-80% of your responsibilities and will entail answering inbound phone calls and emails from existing Clients and Members of our Stored Value product line.  You will be responsible for assessing the customer/clients issue and provide accurate information to resolve their issue or escalating the issues as needed.
·            Field Marketing – traveling to new Client locations and promoting our product.   You will be a part of a multi-department team that is responsible for ensuring a successful launch and signing up of new membership while onsite.  This will account of 10-20% of your time and will require travel through the United States.
·            Print Marketing – creating and updating existing print marketing for on-site advertising with Clients and members.   Experience in Adobe Acrobat, InDesign and Illustrator is preferred.
·            Additional projects will be assigned as time permits.

Formal Education & Certification:

    • Bachelor Degree in Communications, Marketing or related discipline
    • 0 – 2 years equivalent work experience in a call center or customer service environment

Qualifications:

    • Desire to provide excellent member service
    • Excellent oral and written communication skills
    • Ability to process data entry with speed and accuracy
    • Proficient with MS Office tools (Excel, Word, Outlook, etc.)
    • Experience with Adobe Acrobat, InDesign and Illustrator
    • Strong and accurate listening skills
    • Excellent attendance and punctuality
    • Strong aptitude to learn quickly, both technical and business processes
    • Patience, teamwork, motivation, upbeat and a great attitude

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