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Customer Success Manager

Full time Titan Cloud Software in Software & Technology
  • Brentwood, TN View on Map
  • Post Date: February 14, 2020
  • Apply Before : May 14, 2020
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Job Detail

  • Career Level Other
  • Experience 5 Years
  • Education Undergraduate

Job Description

Titan Cloud Software is an innovative, forward-looking company that is on a growth trajectory. We build software that interacts with tanks, dispensers, sensors, and provide our fuel-industry customers with best-in-class service. As we continue to expand our team, we are hiring Customer Success Managers to deliver an industry-leading level of service to our client base across North America.

 

Responsibilities

  • Drive relationships with assigned customers which include increasing adoption, ensuring retention, and delivering satisfaction
  • Establish a trusted relationship with each assigned client and drive ongoing value with our software across the enterprise
  • Develop, prepare, and nurture customers for advocacy to their industry peers
  • Increase renewal rates and drive customer satisfaction and usage
  • Serve as the internal advocate for customer needs and issues
  • Understand customer outcomes by communicating with customers, analyzing customer health metrics, and collecting feedback in SFDC
  • Represent the voice of the customer to the product team and provide input into core product, marketing, and sales processes
  • Collaborate closely with sales team members to support renewals and expansion opportunities
  • Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support
  • Gauge customers’ levels of engagement with the software and provide feedback to other internal teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping to grow our customer base

Qualifications

  • 5+ years of prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention in an enterprise SaaS business
  • Superior customer service skills: always trying to understand business needs and improve how we relate to our customers
  • Apply a test-and-learn mindset to quickly get up to speed
  • Experience working with and managing internal stakeholders and customers
  • Flexibility and ability to operate effectively with uncertainty and change
  • Stellar communication and interpersonal skills
  • Be driven, self-motivated, enthusiastic, and tackle all tasks with a “can do” attitude
  • Strong organizational skills with an ability to handle and digest large amounts of information from a variety of sources
  • Ability to work well under pressure and meet tight deadlines
  • Strong written and verbal communication skills
  • Ability to execute in a high performance-based growth company
  • Experience in the retail fuel industry or fleet management is preferred

We know that we’re stronger together, and we seek opportunities to learn from each other and to share what we know with the rest of the team. We also believe that focusing on the customer and developing a sense of empathy and compassion for our customers is key to the success of our product and our engineering organization.

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