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Customer Support Technician (Level 1.5)

Full time Acrelec in Software & Technology Email Job
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Job Detail

  • Career Level Entry Level
  • Experience 2 Years
  • Education Certificate

Job Description

POSITION TITLE: Customer Support Technician (Level 1.5)

LOCATION: Pittsburgh, Pennsylvania

JOB SUMMARY: The Level 1.5 Customer Service Technician will receive, record and reconcile customer/end-user technical questions on use and implementation of computer products in a timely and professional manner.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Answer incoming customer and field engineer telephone calls in a courteous and professional manner
  • Assist customers, engineers, and end users with questions on product installation, usage, and implementation
  • Respond to and investigate customer, engineer, and end user inquiries, concerns, and issues via phone and e-mail in a timely and courteous manner
  • Answer customer and engineer inquiries, and provide appropriate technical and/or product-related information
  • Research and resolve customer complaints and/or billing issues
  • Obtain customer contact and feedback information
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Document all contacts, actions, and responses in customer database
  • Organize and maintain file system; files correspondence and other records
  • Maintain working knowledge of products and/or services
  • Prepare reports and correspondence as needed
  • Perform other related duties as assigned by management

REQUIRED SKILLS:

  • Minimum of two years related experience or equivalent
  • Proficient on Windows 7 OS
  • Proficient on basic networking concepts
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Commitment to excellence and high standards
  • Strong organizational skills; able to manage priorities and workflows
  • Ability to work independently and as a member of various teams and committees
  • Ability to understand and follow written and verbal instructions
  • Attention to detail
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Must be able to speak, read, write, and understand the primary language used in the workplace (English)

PREFERRED SKILLS:

  • A+ certification
  • Bilingual skills a plus

Benefits: Acrelec America offers health benefits, 401k, competitive vacation package & paid holidays

Location: Pittsburgh, Pennsylvania

Job Type: Full-time

Application: Qualified candidates should submit to US.HR@acrelec.com the following:

  • Resume
  • Cover letter
  • Salary Requirements

Required skills

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