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Engineering Technician

Full time Mimo Monitors in Software & Technology Email Job
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Job Detail

  • Career Level Entry Level
  • Experience 5 Years
  • Education Diploma

Job Description

Responsibilities

  • Analyze customer failure complaints and support Q.A. evaluation.
  • Work tasks to help current engineering team to be more efficient.
  • Via phone or email; Second level technical support. Help internal and external customers solve technical problems and to determine the root cause
  • Troubleshoots technical problems to determine the root cause while providing the customer with timely status updates until resolution
  • Evaluate product samples for electrical performance, reliability, and manufacturability.
  • Perform testing and debug in an Electronics Lab
  • Assist in the development of technical projects
  • Assess third party and open source software
  • Web Documentation and White Papers.
  • Document customer contact and resolutions in CRM and knowledge-base
  • Communicate effectively with individuals/teams to ensure high quality and timely resolution of customer requests.
  • Contribute ideas to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Solve problems that may be unstructured and that may require reliance on conceptual thinking; in some cases acquiring product to reconstruct the scenario.
  • Occasional travel for on-site technical trouble-shooting and customer assistance/problem resolution.
  • Work with third party vendors and/or partners to find product solutions.
  • Develop internal test plans that meet both company and industry regulations.
  • Other duties as needed within the organization

Ideal Background And Specific Professional Skills/Competencies

  • At least 5+ years experience in technician roles
  • Demonstrated ability Taking ownership of issue; solving the problem or effectively escalating.
  • Self-motivated and proven ability to work unsupervised
  • Excellent Communication Skills. Must be able to speak, read and write in the English. Additional languages a plus.
  • Must be proficient in the Windows. Experience in Linux(Ubuntu), Chrome, and Android operating system a plus
  • A proven track record of effectiveness in a fast-paced environment where there is a need to prioritize multiple tasks and meet deadlines
  • Proven ability to create results within budget, timeline, and product/project deliverables.
  • Proficient in engineering principles of problem solving, design techniques, engineering reports
  • Software language proficiency in C, C++, or C# is a plus
  • Proficiency with Microsoft Office tools such as Word, Excel, PowerPoint, etc.

Education

  • BS degree in Electrical Engineering Technology, Computer Science or other technical degree required

Benefits To Working At Mimo Monitors

  • To be in a fast-growing small company where you are recognized for your contributions and results
  • A compensation plan that includes a competitive base salary plus opportunities for bonus.
  • Health, dental and prescription drug benefits
  • Company sponsored retirement plan. No contribution from employees required
  • Growth & advancement opportunities within our fast growing Company

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