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Field Application Engineer

Full time Absen LED in Professional AV
  • Post Date: January 20, 2020
  • Apply Before : March 20, 2020
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Job Detail

  • Career Level Entry Level
  • Experience 5 Years
  • Education Certificate

Job Description

Essential Functions:

  • Meets or exceeds assigned territory sales target by helping territory sales or key account managers maintain and grow sales for current accounts.
  • Interprets customer needs, identifies, and implements total product solutions.
  • Assists marketing department to prepare product manuals, demonstration videos, and other technical promotional materials.
  • Coordinate with customer service managers and act as frontline for technical support
  • Identifies and works with territory sales team to enhance customer interaction and satisfaction throughout the sales process.
  • Maintains and enhances technical knowledge of LED display products and solutions.
  • Reviews and prepares RFPs or sections of RFPs as assigned.
  • Travels frequently and as needed to customer/client locations; is responsible for maintain current passport.
  • Establishes and manages schedules to meet critical dates.
  • Oversees installation of LED video products and solutions.
  • Provides on-site construction management including licensing and permits, maintaining project schedules, ensuring safety program compliance, supervising installations, managing operator training and documentation, and managing maintenance training and documentation.
  • Directs event day coordination including, but not limited to operator support, technical support, and display content.
  • Manages project acceptance including the creation of punch lists and schedules for completion and extended maintenance/service plans.
  • Conducts demonstrations of company products at site visits, trade shows, meetings and as directed.
  • Answers all technical questions asked by customers and identify customer’s need.
  • Making drawings: screen connections power.
  • Provides back-up for completing quotations when sales team is off-shift or unavailable.
  • Teaches technical training program classes including, but not limited to ACE (Absen Certified Engineer), and hosts technical training and case studies online
  • Performs all other duties as assigned by management of which the employee is capable of performing.

Competencies:

  • Ability to break down complex problems into manageable parts
  • Thorough understanding of parts’ roots and relationship to other parts
  • Ability to interpret a variety of instructions in written, verbal, diagram or schedule form
  • Ability to work with a high level of integrity with minimal supervision
  • Excellent communication skills with ability to interact with customers in a professional manner
  • Expert level service professional with ability to work with a high level of integrity and with minimum supervision
  • Demonstrated ability to use sound independent judgment
  • Advanced computer and networking skills
  • Must be willing and able to travel 50% of the time
  • Trouble-shooting skills related to electronics
  • Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters and other electronic instruments
  • Ability to work from schematics or rough sketches

Physical Requirements:

  • Must be able to lift up to 20lbs consecutively

Education & Experience Requirements:

  • Bachelors’ degree in either Computer Science, Engineering or other technical related area
  • 3-5 years’ minimum experience or equivalent technical training
  • 6-10+ years of LED/AV service and support experience
  • Trouble-shooting skills related to electrical hardware and computer software
  • AV industry or CTS certification a plus

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