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Field Support Engineer

Full time Absen LED in Professional AV
  • Post Date: January 20, 2020
  • Apply Before : March 20, 2020
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Job Detail

  • Career Level Entry Level
  • Experience 6 Years
  • Education Certificate

Job Description

Essential Functions:

  • Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.
  • Utilize field experience to support R&D efforts in the improvement of Absen products
  • Provide installations and post-sale support services to customers
  • Support sales representatives by providing technical knowledge to clients and potential clients.
  • Coordinate the return of customer material back to company for repair.
  • Assess potential application of company products or services and offers solutions that meet customer needs
  • Provide technical training to customers
  • Use technical knowledge of product offerings to support and build sales and support services
  • Provide support in both pre and post-sales
  • Assist with root cause analysis of failed components from the field
  • Field and manage support calls as assigned
  • Complete applicable administration in relation to the above related activities
  • Travel to customer sites as needed to coordinate duties listed above
  • Management of assigned tasks
  • Performs all other tasks assigned that the employee is capable of performing

Competencies:

  • Ability to break down complex problems into manageable parts
  • Thorough understanding of parts’ roots and relationship to other parts
  • Ability to interpret a variety of instructions in written, verbal, diagram or schedule form
  • Ability to work with a high level of integrity with minimal supervision
  • Excellent communication skills with ability to interact with customers in a professional manner
  • Expert level service professional with ability to work with a high level of integrity and with minimum supervision
  • Demonstrated ability to use sound independent judgment
  • Advanced computer and networking skills
  • Must be willing and able to travel 80% of the time
  • Trouble-shooting skills related to electronics
  • Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters and other electronic instruments
  • Ability to work from schematics or rough sketches

Physical Requirements:

  • Must be able to lift up to 20lbs consecutively

Education & Experience Requirements:

  • Bachelors’ degree in either Computer Science, Engineering or other technical related area
  • 3-5 years’ minimum experience or equivalent technical training
  • 6-10+ years of LED/AV service and support experience
  • Trouble-shooting skills related to electrical hardware and computer software
  • AV industry or CTS certification a plus

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