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Implementation Training Specialist (EPM/EHR)

Full time ChartLogic in Healthcare
  • This position is in Medsphere’s Mayfield Heights (Cleveland), OH, and Chesterfield (St Louis), MO, office locations. View on Map
  • Post Date: November 26, 2019
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Job Detail

  • Career Level Entry Level
  • Experience 3 Years
  • Education Certificate

Job Description

Primary Responsibilities

  • Provide training and limited support for EPM and EHR software at ambulatory clinic offices in varied training settings (train-the-trainer, one-on-one, and group).
  • Coordinate with project manager and client stakeholders to establish schedules, track progress against the schedule, and modify the schedule when necessary depending on the ability and success of new users.
  • Analyze current clinical information workflow processes managed through the EPM and/or EHR related to patients, clinicians, and other practice staff.
  • Develop an expert-level or super-user understanding of EPM and EHR applications and modules for training and limited support purposes.
  • Assist client with set-up decisions based on application and industry knowledge.
  • Develop supporting materials, including but not limited to presentations, hand-outs, training aids, paper and web-based systems documentation.
  • Participate in the design of application improvements and new products.
  • Maintain high levels of satisfaction while clearly managing client expectations.
  • Comply with internal processes and contribute toward lessons learned.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Assist with special projects in coordination with other teams.

Minimum Qualifications

  • Three (3) years of experience with software and implementation training for EPM and/or EHR software
  • Knowledge of policies, practices, issues and priorities for ambulatory clinical systems and staff
  • Experience with Medicare programs, e.g. MU, PQRS, MACRA/MIPS
  • Demonstrated knowledge of computer system software and hardware components, e.g., MS Office, Windows OS, dual screen projection
  • Ability to learn new software applications and processes quickly
  • Demonstrated ability to facilitate adult learning
  • Demonstrated ability to develop clear and presentable documentation
  • Bachelors or associates degree preferred
  • Willing to travel occasionally, as needed
  • Excellent communication skills, both written and spoken
  • Ability to establish priorities, work both independently and in a team-oriented, collaborative environment

This position is in Medsphere’s Mayfield Heights (Cleveland), OH, and Chesterfield (St Louis), MO, office locations.

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