Search
Exact matches only
FILTER BY
Select all
Posts
Pages
Careers
Employers
POSTS
Select all
Architecture & Design
Articles
Podcasts
Videos
Building Management
Articles
Podcasts
Videos
Education Technology
Articles
Podcasts
Videos
Energy
Articles
Podcasts
Videos
Engineering & Construction
Articles
Podcasts
Videos
Food & Beverage
Articles
Podcasts
Videos
Healthcare
Articles
Podcasts
Videos
Hospitality
Articles
Podcasts
Videos
Industrial IoT
Articles
Podcasts
Videos
Professional AV
Articles
Podcasts
Videos
Promoted Content
Retail
Articles
Podcasts
Videos
Sciences
Articles
Podcasts
Videos
Software & Technology
Articles
Podcasts
Videos
Sports & Entertainment
Articles
Podcasts
Videos
Transportation
Articles
Podcasts
Videos
Videos
Articles
Podcasts
Videos
Articles
Podcasts
Videos
CAREERS
Select all
AEC
Architecture & Design
Building Management
Education Technology
Energy
Engineering & Construction
Food & Beverage
Healthcare
Hospitality
Industrial Iot
Media Production
Professional AV
Publications
Retail
Sciences
Software & Technology
Sports & Entertainment
Transportation

IT Technician

Full time Dallas Stars in Building Management , in Software & Technology
  • Apply Before : December 31, 2019
Email Job
  • Share:

Job Detail

  • Career Level Career Level
  • Experience 4 Years
  • Education Undergraduate

Job Description

Job Summary:

The IT Technician will be responsible for on-site and remote technical support for both our business and hockey operations groups as well as event coverage for home games at the American Airlines Center and various events held at the Comerica Center or other Dallas Stars properties. They will provide end-user hardware and software support, troubleshoot technical problems, assist with technology related projects, conduct end-user training, and assist coworkers as needed.

Duties And Responsibilities:

Provide timely and professional IT customer support to staff in-person or remotely by phone, email, or remote support tools per established policies, procedures, and service-level agreements
Provide in-person support for games, events, or other special circumstances requiring travel as needed
Diagnose, repair, Install, configure, and maintain end-user technology such as PC and Mac desktops/laptops, mobile devices, printers, copiers, peripherals, and A/V equipment
Support end-user software applications, including third-party and custom applications, and perform software installations and updates
Perform basic system administration tasks including account provisioning/de-provisioning, computer imaging, email setup, and distribution list/security group management
Reduce help desk incidents by performing proactive maintenance and repairs
Maintain detailed service and maintenance records, inventory information, and knowledgebase articles using established helpdesk ticketing and inventory software
Maintain spare parts and supplies inventory for printers, desktops, and laptops
Create, update, and maintain documentation as required
Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
Install and repair various types of wiring such as Ethernet, fiber, coax, audio/video, or telephones
Assist in research and procurement of technology assets
Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
Maintain knowledge of company policies and procedures to both monitor and promote compliance
Provide after-hours, on-call support for end-users as assigned

Other jobs you may like