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Transportation

Key Account Customer Support Engineer

Full time Segway in Transportation Email Job
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Job Detail

  • Career Level Entry Level
  • Experience 2 Years
  • Education Diploma

Job Description

Responsibilities/Duties/Functions/Tasks:

    • Ensure technical repair and maintenance documentation developed by manufacturing and product engineering meets the requirements of the North American marketplace.
    • Responsible for technical content used in the “knowledge database” resource for product use, troubleshooting, maintenance, and repair.
    • Coordinate technical responses for new product questions or product issues.
    • Provide Customer On-Site Investigation.
    • Provide technical support in the development of procedures and processes supporting the Customer Service Team and 3rd Party Repair Center activities.

Provide Technical Product Training and Support

    • Support the development of training materials and presentations for external and internal users.
    • Provide on-site training for Company Strategic Key Accounts and others (3rd party repair providers, etc.) for existing and new product introductions as required.

Key member of Product Improvement and Quality Teams

    • Work closely with product engineering and quality teams to understand global product improvement opportunities and projects in process.
    • Provide technical support and review of warranty, repair, and field data to provide feedback to product engineering and quality teams.
    • Assist in product investigations and assessments as required.

Requirements

    • BS in Electrical Engineering or similar discipline
    • Ability to travel domestically and internationally
    • Excellent interpersonal, verbal, and written communication skills
    • Ability to work independently
    • 2+ years’ experience in Key Account Technical Support role
    • Knowledge of Mandarin

      Job Type: Full-time

Preferences:

    • Enthusiastic user of personal transportation products
    • Six Sigma experience

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