- Career Level Entry Level
- Experience 2 Years
- Education Diploma
AtlasIED Technical Support & Customer Relations Representative (AtlasIED & Magnum Sales SW)
Supports AtlasIED customers, representatives, End-Use clients and Mitek Partners with technical product information and design assistance though electronic communication, Live Chat tools and telephone support.
Acts in a back-up capacity processing customer orders for Magnum Sales Southwest and AtlasIED as required. Responsible for entering credit card transactions when necessary and coordinating the drafting of various Magnum Sales SW documents through the Sage Peachtree software.
Part of the AtlasIED technical support team, services the client base, internal Partners and independent representatives with product and technical support.
Coordinate timely response to technical inquiries received through the AtlasIED Web-Based Chat system, inbound telephone calls and e-mails.
Alert CS management and regional manager(s) of any unusual project lead.
Alert company quality Management of quality issues that may arise through customer communication.
Maintain cross reference data of primary AtlasIED competitors.
Maintain competitive product information library.
Responsible for essential order entry and customer service support of Magnum SSW clients and AtlasIED customers.
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Controls expenses to meet budget guidelines.
Service & Support commercial sound products customer base, including systems contractors, manufacturers, electrical contractors and end-use clients
Support AtlasIED Independent Sales Representatives and CS team Partners using telephone and Live Chat tools dispensing accurate technical product information, system design support and product/system trouble-shooting.
Support Magnum Sales & Distribution Southwest customer sales.