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Sales Engineer

Full time Absen LED in Professional AV
  • Post Date: January 20, 2020
  • Apply Before : March 20, 2020
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Job Detail

  • Career Level Entry Level
  • Experience 5 Years
  • Education Certificate

Job Description

Essential Functions:

  • Gather customer information, access and fulfill customer needs, educate the customers to improve efficiency in communications and document interactions through contact tracking
  • Receive, document and resolve incoming customer inquiries and ensure that issues are resolved both promptly and thoroughly
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
  • Support the Territory Sales Teams in sales processes including order placements, refunds, and other exchanges on ERP system
  • Facilitate product demonstrations and follow necessary internal procedures including booking to reserve the showroom for showing and filing all necessary paperwork
  • Coordinate with Sales Team & Logistics for order shipments, and follow up with Sales Team and Shenzhen Headquarters on orders, payments and delivery
  • Assist in answering technical questions from the clients and the Sales Team
  • Participate in tradeshows, conferences, demos, trainings, and other business-related events
  • Maintain and continually enhance technical knowledge on current Absen product lines, LED Display products, and industry business practices
  • Perform all other duties as assigned by management

Competencies:

  • Excellent communication skills
  • Excellent presentation skills
  • Technical background preferred
  • Understanding of LED/AV technology preferred
  • Knowledge of industry specifications on materials, parts, and processes preferred
  • Must be creative, innovative, and committed to excellence
  • Ability to work in a diverse and fast paced environment
  • Must be able to learn all aspects of Absen products
  • Ability to build rapport quickly
  • Legally authorized to work in the U.S

Physical Requirements:

  • Must be able to lift up to 20lbs consecutively

Education Requirements:

  • Bachelor’s Degree, STEM majors preferred

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