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Service Onsite Technician

Full time Electrosonic in Professional AV
  • San Diego, CA View on Map
  • Post Date: February 25, 2020
  • Apply Before : May 25, 2020
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Job Detail

  • Career Level Other
  • Experience 5 Years
  • Education Certificate

Job Description

The Position

With a position at Electrosonic Inc., you join a team that provides cutting-edge solutions for world-class projects. Electrosonic is made up of passionate, super-smart, energetic people, who will challenge and inspire you every day. Do you want to be part of something exciting and unique? Then please join us!

We are looking for a Service Onsite Technician located at our client site in San Diego. This position reports directly to the Program Manager – Service Onsite Support, Operations.

In this role, you will provide full time on-site technical service and maintenance support for a high-end Electrosonic Inc. client. The selected candidate may also participate in installations and commissioning of projects from time to time.

What you will be doing?

    • Provide on-site first line, emergency and preventative service to our client. Requires extensive troubleshooting abilities, replacing and/or repairing many types of Audio, Video & Control systems and related equipment.
    • Provide live show event support including operation and maintenance of microphones, loudspeakers, mixing consoles, video cameras, cables, etc.
    • Provide white-glove AV and multimedia support for video-conference rooms across client campus locations ensuring highest level of successful meetings.
    • Daily equipment checks to ensure equipment is operational. Management of daily check schedules.
    • Perform daily/weekly/monthly preventive maintenance and dusting of designated exhibits & rack room areas.
    • Video projector lamp changes and proper disposal or recycling of lamps as required.
    • Manage and maintain spare AV equipment and consumables inventory including communicating to client when consumable/spare equipment levels reach re-ordering point as determined by customer.
    • Arrange for product returns and/or exchanges with the service department.
    • Assist in training of client’s staff and new staff who typically operate these systems on daily basis.
    • Provide technical phone support (e.g. answer questions, troubleshoot suggestions) to customer.
    • Provide all documentation in a timely manner (e.g. material and labor reports, preventative maintenance reports, expense reports, job costing records, timesheets etc.)
    • Perform other activities and responsibilities as directed by the client but within the scope of AV.
    • Communicate effectively with the Electrosonic Managers and Service team.
    • Accountable for the overall customer satisfaction of the site’s AV systems.

 

What Experience, Skills and Attributes you will need to be successful?

    • Excellent understanding of AV systems with strong problem-solving skills and troubleshooting experience.
    • Ability to provide outstanding customer service.
    • Always presents a positive image of self and company.
    • Good communication skills, verbal and written especially with respect to clients, vendors and equipment manufacturers.
    • Ability to read and comprehend site drawings, schematics, and training manuals.
    • Ability to operate multi-meter, and other related industry test equipment.
    • Computer literate e.g. Windows, MS Word, MS Excel and scheduling programs, as well as an excellent understanding of computer functionality.
    • Detail-oriented.
    • Able to lift 50 pounds.
    • Must be comfortable working at heights and on ladders & mechanical lift systems and
    • Certifications in Aerial work platform, OSHA-10 or OSHA-30, Certified Technology Specialist a plus.

What experience & qualifications are required?

  • Technical degree/certificate or equivalent job experience.
  • Minimum 5 years related experience
  • Special consideration will be given to applicants with proven knowledge in:
    • Multi-projector edge-blended digital video systems
    • Computer & AV Networking
    • AV Show Control Systems such as AMX, Crestron, Medialon or Watchout
    • Video Conference hardware and software applications
    • Computer interactive systems

 

Other Requirements

  • Valid driver’s license. Good driving record
  • Provide your own hand tools including multi-meter
  • Must pass drug screening & background check

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