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Software Support Technician (Level 1.5)

Full time Acrelec in Software & Technology
  • USA (Pittsburgh)v View on Map
  • Post Date: December 5, 2019
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Job Detail

  • Career Level Entry Level
  • Experience 2 Years
  • Education Certificate

Job Description

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Answer incoming customer and field engineer telephone calls in a courteous and professional manner
  • Assist customers, engineers, and end users with questions on product installation, usage, and implementation
  • Respond to and investigates customer, engineer, and end user inquiries, concerns, and issues via phone and e-mail in a timely and courteous manner
  • Answer customer and engineer inquiries, and provide appropriate technical and/or product-related information
  • Research and resolve customer complaints and/or billing issues
  • Obtain customer contact and feedback information
  • Effectively communicate customer issues and concerns to all applicable internal staff members
  • Document all contacts, actions, and responses in customer database
  • Organize and maintains file system; files correspondence and other records
  • Maintain working knowledge of products and/or services
  • Prepare reports and correspondence as needed
  • Perform other related duties as assigned by management

 

REQUIRED SKILLS:

  • 2 year degree in IT or related field
  • Minimum of two years related experience or equivalent
  • Proficient on Windows 7 OS
  • Proficient on basic networking concepts
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Commitment to excellence and high standards
  • Strong organizational skills; able to manage priorities and workflow
  • Ability to work independently and as a member of various teams and committees
  • Ability to understand and follow written and verbal instructions
  • Acute attention to detail
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Must be able to speak, read, write, and understand the primary language used in the workplace (English)

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