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Tier 1 Service Technician

Full time NanoLumens in Professional AV
  • NanoLumens, Inc. View on Map
  • Post Date: January 23, 2020
  • Apply Before : March 23, 2020
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Job Detail

  • Career Level Entry Level
  • Experience 3 Years
  • Education Certificate

Job Description

Primary Responsibilities include:

  • Daily Fieldpoint updates
  • Daily response to phone calls and emails
  • Submitting, tracking and monitoring purchase orders
  • Coordinate schedules for Tier 3 service calls
  • Understand scope of service ticket from start to finish
  • Provide Tier 1 technical support to customer
  • Close 80% of all tickets at the Tier 1 level
  • Document and file all paperwork, reports, and databases necessary for service ticket tracking
  • Prepare O&M documents for PM approval and release
  • Track RMA progression and give customer proactive feedback through RMA process
  • Efficiently schedule all resources
  • All other duties as assigned

Experience:

  • Degree in Electrical Engineering preferred but not required
  • Mechanical and electrical aptitude
  • Experience with Fieldpoint software
  • 3+ years’ experience in T/S and fault analysis
  • 3+ years of Customer Service phone support
  • Experience working directly with customers providing technical support

Skills:

The ideal candidate will possess the following:

  • Strong attention to detail (right the first time)
  • Self-motivated with a drive to succeed in a dynamic environment
  • Robust organizational skills (juggle multiple tasks simultaneously)
  • Work independently or within a diverse team framework (well-developed interpersonal skills)
  • Flexible and willing to do what is needed to help the team deliver and ‘wow’ the customer.

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