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Hotel Sign

Hospitality Leaders Predict How COVID-19 is Changing the Industry

Right now, 80% of the hotel rooms in the United States stand empty. As occupancy rates continue to plummet and fear rises, industry leaders are looking to the future for hope...
Outside of a Virgin Hotel Property

How Virgin Hotels’ Rapid Expansion is Driven by Customer Service

  Virgin Hotels – it’s a name popping up everywhere, most recently in Dallas, Texas, where the company just opened its latest boutique hotel offering. The hotel, itself, doesn’t leave much...

3 Tech Trends Propelling the Cruise Industry Forward

In many ways, cruises are the ultimate culmination of the hospitality industry. These floating hotels/restaurants/casinos/movie theaters/venues attract almost 30 million passengers per year, and they also generate approximately $135...

What News To Expect at IAAPA Expo 2019

More than 1,000 leading amusement park and attraction industry companies will exhibit at IAAPA Expo 2019. The Orange County Convention Center will open on November 19 until 22 and...

How a Navy Veteran Continues to Give Back Through Business

Beth Bechtel served her country as a member of the United States Navy for six years. For the last five though, she has been providing a different type of...

IAAPA 2019 Preview: 3 Reasons to Attend

The attraction industry’s global association should have no problem attracting professionals to its flagship conference this November. The International Association of Amusement Parks and Attractions (IAAPA) Expo returns to Orlando,...

October Careers Report: Leisure and Hospitality Lead the Way

The October Careers Report was released by the United States Bureau of Labor Statistics on Friday. The government reported that U.S. payrolls increased by 128,000, beating the expectation of...
NRPA 2019 Sign

Innovation Takes Center Stage: NRPA Conference 2019

Splash pads, swing sets, and slides oh my! The National Recreation and Park Association Conference this year was highlighted by the culmination of new interactive displays, software, services, and...

Las Vegas Trade Show Tips and Survival Guide

Las Vegas is one of the biggest trade show destinations in the U.S., and the city won’t be giving up that title any time soon. This means the chances...
Michael McCall

Office Hours With Michael McCall: How Hospitality Businesses Can Win the Summer

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business...
Tariffs with a Side of Fries

The Shortlist, August 7, 2019: Tariffs with a Side of Fries

It has been a tumultuous week in the stock markets with the announcement of a new 10% tariff on $300 million of Chinese goods slated to go into effect...

Where Will the Digital Experience Take You Next?

Selling an experience has become in many ways as important to brands today as selling physical products. Industries including retail, hospitality and entertainment are investing in new technology to...
HiTec 2019

Microsoft Partner Shows Offerings at HiTec 2019

Photos courtesy of Jeffrey Khater. The latest in hospitality technology was on display in Minneapolis, Minn. in June at HiTec 2019. Microsoft gold partner Dot.Cy shared with MarketScale these photos of...

Taco Bell’s First Hotel May Not Be Its Last

Last week, Taco Bell announced the availability of bookings for its pop-up hotel and resort aptly called “The Bell.” Reservations sold out in two minutes. The 70-room pop-up is located in...

Inside The Clean 2019 Experience

Sunday marked the end of one of the biggest events for businesses in the laundry, dry cleaning and textile-care world. Clean 2019, a biennial event, was held in New Orleans...
hotel room

What Is Your Hotel Room’s ‘Best Before’ Date?

‘Best before’ dates are a really common concept, often seen on business-to-consumer products; some products have ‘best before’ dates that are 10 years after the product release date, while others...
smart tourism

Smart Tourism Sets the Bar for Cities’ Tech Future

Tourism is a major revenue source for many cities, whether they attract visitors because of theme parks, historic or natural sites, or sporting events. Recently, something else has been...

How Restaurants Embrace Technology: A Global Perspective

As new technologies are introduced around the globe, operators everywhere are utilizing them in different ways to best fit the needs and demands in their markets. These advancements have...
TRiFOCAL Event

TRiFOCAL Tries To Eliminate Food Waste Today

Photo courtesy of Lisa Sidgwick of Kitchen Cut Efficiency is important to any company. In restaurants, a lack of speed and quality is a tangible detriment to the customer experience...
HiTec

How HiTec 2019 is Changing Hospitality

Hospitality has become increasingly tech-driven in recent years, making technology a major focus at the industry's events. HiTec 2019 is currently in its third day of discussions in Minneapolis, Minn....
Uber

Meet Croatian Startup RoomOrders, the ‘Uber’ of Hotel Room Dining

A Croatian app is sitting quietly on the desks of some of the world’s most prolific investment offices, but unlike the pile of would-be unicorns, this start-up for luxury...

Breaking the Glass Ceiling: Female Leaders in the Hotel Industry

Frankfurt - The hospitality industry has been historically male-dominated. But dynamics of corporate leadership in the hotel industry are changing and despite facing challenges in the workplace and balancing...
ambassador hotel

Fire Decimates Historic Ambassador Hotel in Dallas

One of the earliest hotel icons in the city of Dallas burned down in the early hours of Tuesday, May 28. The Ambassador Hotel, located in the Cedars district near...
video

What the NRA Show Said About the Future of the Kitchen

The culinary world is now one week removed from perhaps its largest annual event, the National Retail Association Show. The 2019 event was littered with informative sessions, culinary demonstrations and...
beer goes digital

Beer Goes Digital at the National Restaurant Show 2019

One of the biggest points of emphasis at this week's National Restaurant Association Show was the future of the dining experience. Margins have always been thin in the restaurant...