The End of Food Waste May Start with a Printer

Food waste is a serious problem in the modern world. According to the Food and Agriculture Organization of the United Nations, approximately 1.3 billion...

Office Hours with Michael McCall: Knowing What the Customer Wants As Much As They...

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA...

Hospitality Expert Mailbag, March 4, 2019

Ultimately, hospitality is about customer service and satisfaction. Entire businesses' success is determined on someone having a positive personal experience, whether it is a...

How Restaurants are Filtering Out the Delivery Middle Man

Getting dinner delivered to the door has become commonplace for many Americans over the last few years. With an array of smartphone apps and...

Restaurant Security: Night Vision Cameras

Night vision cameras offer a bit more than standard security cameras. The ability to see in low light to near darkness enables surveillance around...

Where and Why Americans Spend $300 on Valentine’s Day

Right alongside candy and flowers, one of the main expenses of consumers celebrating Valentine’s Day is eating at restaurants. Everything from classic chains to...

Smart Spaces: Electrical Contractors Partner with Integrators to Infuse IoT Technology into Hotels

  Robotic butlers are zooming around hotel lobbies, bathroom mirrors are transforming into interactive touchscreens, and guests are opening their doors and controlling the lights/temperature...

Office Hours with Michael McCall: The Future of Reward Programs

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA...

Send It Back: The Impact of a Food Recall on a Restaurant

According to the Centers for Disease Control and Prevention, 48 million Americans (approximately 17 percent of the people in the U.S.) get sick, 128,00...

The best robot hotels: From voice-activated butlers to text-friendly chatbots

Some hotel robots have recently revealed that they’re not quite cut out for the job but others around the globe are busy bringing towels,...