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Tariffs with a Side of Fries

The Shortlist, August 7, 2019: Tariffs with a Side of Fries

It has been a tumultuous week in the stock markets with the announcement of a new 10% tariff on $300 million of Chinese goods slated to go into effect...
Michael McCall

Office Hours With Michael McCall: How Hospitality Businesses Can Win the Summer

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business...

Where Will the Digital Experience Take You Next?

Selling an experience has become in many ways as important to brands today as selling physical products. Industries including retail, hospitality and entertainment are investing in new technology to...
HiTec 2019

Microsoft Partner Shows Offerings at HiTec 2019

Photos courtesy of Jeffrey Khater.The latest in hospitality technology was on display in Minneapolis, Minn. in June at HiTec 2019.Microsoft gold partner Dot.Cy shared with MarketScale these photos of...
TRiFOCAL Event

TRiFOCAL Tries To Eliminate Food Waste Today

Photo courtesy of Lisa Sidgwick of Kitchen CutEfficiency is important to any company. In restaurants, a lack of speed and quality is a tangible detriment to the customer experience...

Inside The Clean 2019 Experience

Sunday marked the end of one of the biggest events for businesses in the laundry, dry cleaning and textile-care world.Clean 2019, a biennial event, was held in New Orleans...

Taco Bell’s First Hotel May Not Be Its Last

Last week, Taco Bell announced the availability of bookings for its pop-up hotel and resort aptly called “The Bell.” Reservations sold out in two minutes. The 70-room pop-up is located in...
HiTec

How HiTec 2019 is Changing Hospitality

Hospitality has become increasingly tech-driven in recent years, making technology a major focus at the industry's events.HiTec 2019 is currently in its third day of discussions in Minneapolis, Minn....
hotel room

What Is Your Hotel Room’s ‘Best Before’ Date?

‘Best before’ dates are a really common concept, often seen on business-to-consumer products; some products have ‘best before’ dates that are 10 years after the product release date, while others...
Uber

Meet Croatian Startup RoomOrders, the ‘Uber’ of Hotel Room Dining

A Croatian app is sitting quietly on the desks of some of the world’s most prolific investment offices, but unlike the pile of would-be unicorns, this start-up for luxury...

How Restaurants Embrace Technology: A Global Perspective

As new technologies are introduced around the globe, operators everywhere are utilizing them in different ways to best fit the needs and demands in their markets. These advancements have...
smart tourism

Smart Tourism Sets the Bar for Cities’ Tech Future

Tourism is a major revenue source for many cities, whether they attract visitors because of theme parks, historic or natural sites, or sporting events. Recently, something else has been...
ambassador hotel

Fire Decimates Historic Ambassador Hotel in Dallas

One of the earliest hotel icons in the city of Dallas burned down in the early hours of Tuesday, May 28.The Ambassador Hotel, located in the Cedars district near...
video

What the NRA Show Said About the Future of the Kitchen

The culinary world is now one week removed from perhaps its largest annual event, the National Retail Association Show.The 2019 event was littered with informative sessions, culinary demonstrations and...
beer goes digital

Beer Goes Digital at the National Restaurant Show 2019

One of the biggest points of emphasis at this week's National Restaurant Association Show was the future of the dining experience. Margins have always been thin in the restaurant...
NRA show

Innovation and Education Highlight Day Three at NRA Show 2019

The National Restaurant Show 2019 became competitive on Monday. The Star of the Bar competition captivated attendees and aimed to crown the most talented mixologist in America.https://twitter.com/NatlRestShow/status/1130676538054270976Chad Spangler took...
national restaurant association show

National Restaurant Association Looks to the Future at 100th Annual Show

The National Restaurant Association Show is underway in Chicago. The organization is celebrating its 100th annual event, but the theme for 2019 is strictly focused on the next century...
HD expo

Box Design Competition at HD Expo Inspires the Room of the Future

Back for a second year at HD Expo was the Box Design Competition. This event pitted 12 of the most influential design firms in the world against each other...
restaurant employee training

What Automation Means for the Future of Restaurant Employee Training

Automation is on the rise in almost every aspect of the restaurant industry. These innovations, while not designed to eliminate human jobs, will certainly redefine the expected skill set...

Breaking the Glass Ceiling: Female Leaders in the Hotel Industry

Frankfurt - The hospitality industry has been historically male-dominated. But dynamics of corporate leadership in the hotel industry are changing and despite facing challenges in the workplace and balancing...
Michael McCall

Office Hours with Michael McCall: A New Era of Consumer Behavior

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business...

The End of Food Waste May Start with a Printer

Food waste is a serious problem in the modern world. According to the Food and Agriculture Organization of the United Nations, approximately 1.3 billion tons, or one-third of all...

Can Hotels Help Guests Without A Single Interaction?

Hotels are becoming smarter, more sustainable and inundated with technology. This era of modernization has brought several benefits to guests and proprietors. Smart technology implemented in HVAC and lighting...

Office Hours with Michael McCall: Knowing What the Customer Wants As Much As They...

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business...

Hospitality Expert Mailbag, March 4, 2019

Ultimately, hospitality is about customer service and satisfaction. Entire businesses' success is determined on someone having a positive personal experience, whether it is a takeout restaurant or a five-star...