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beer goes digital

Beer Goes Digital at the National Restaurant Show 2019

One of the biggest points of emphasis at this week's National Restaurant Association Show was the future of the dining experience. Margins have always been thin in the restaurant...
NRA show

Innovation and Education Highlight Day Three at NRA Show 2019

The National Restaurant Show 2019 became competitive on Monday. The Star of the Bar competition captivated attendees and aimed to crown the most talented mixologist in America. https://twitter.com/NatlRestShow/status/1130676538054270976 Chad Spangler took...
national restaurant association show

National Restaurant Association Looks to the Future at 100th Annual Show

The National Restaurant Association Show is underway in Chicago. The organization is celebrating its 100th annual event, but the theme for 2019 is strictly focused on the next century...
HD expo

Box Design Competition at HD Expo Inspires the Room of the Future

Back for a second year at HD Expo was the Box Design Competition. This event pitted 12 of the most influential design firms in the world against each other...
restaurant employee training

What Automation Means for the Future of Restaurant Employee Training

Automation is on the rise in almost every aspect of the restaurant industry. These innovations, while not designed to eliminate human jobs, will certainly redefine the expected skill set...

Office Hours with Michael McCall: A New Era of Consumer Behavior

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business...

The End of Food Waste May Start with a Printer

Food waste is a serious problem in the modern world. According to the Food and Agriculture Organization of the United Nations, approximately 1.3 billion tons, or one-third of all...

Can Hotels Help Guests Without A Single Interaction?

Hotels are becoming smarter, more sustainable and inundated with technology. This era of modernization has brought several benefits to guests and proprietors. Smart technology implemented in HVAC and lighting...

Office Hours with Michael McCall: Knowing What the Customer Wants As Much As They...

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business...

Hospitality Expert Mailbag, March 4, 2019

Ultimately, hospitality is about customer service and satisfaction. Entire businesses' success is determined on someone having a positive personal experience, whether it is a takeout restaurant or a five-star...