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Customer Service May No Longer Involve Humans, and Travelers Are Happy About It

Predictions for travel previously focused largely on self-driving cars or robotic maids. In reality, artificial intelligence (AI) has first been implemented to improve customer...

Businesses are becoming Airbnb’s Big Business

Airbnb is not just for leisure travel. In 2015 there were 250 businesses using Airbnb, with that number growing exponentially by 2017. Now, the...

Restaurant Connectivity Is Booming. What Does That Mean For Diners?

The restaurant industry has come a long way from the days of every order being handwritten on paper. From point-of-sale systems to tabletop ordering...

Why A Robot May Soon Be Cooking Your Food, And Delivering it Too

The restaurant industry is evolving with technology. Several new advancements have become commonplace in restaurants, affecting everything from the way food is prepared to...

Joint Venture of Alibaba Group and Marriott International Trials Facial Recognition Check-In Technology

The Joint Venture of Alibaba Group (NYSE: BABA) and Marriott International (NASDAQ: MAR) today announced it is spearheading Marriott International's facial recognition check-in pilot...

Google Translate Helps Bring The World Together in Russia

The World Cup may be the largest gathering of the international community outside of the Olympic Games every four years, and while the atmosphere...

How the Cloud is the Hospitality Industry’s Best Hope Against Hackers

Hotels face similar cybersecurity issues as retail and restaurants in that each stores customer credit and debit card data, with one notable addition: hotels...

Interview: Oracle Hospitality’s New Boss Looks to the Cloud for Growth

While it has used Oracle Hospitality's widely popular property management system, Aria is one of thousands of hotel brands that have felt the need...

Evolve Controls Releases First Consolidated Guest-Facing Room Controls Interface

CHICAGO, IL - Wireless, cloud-based in-room control and management solutions provider, Evolve Controls, today announced the launch of Evolve Guest Interface (eGI), the hospitality...

Amazon’s Marriott Deal Is Way Beyond Alexa As Your New Hotel Butler

Amazon turned heads again with its latest move to partner with Marriott to feature its Echo smart speakers at select hotels as it unveils...