Hospitality

Smart Tourism Sets the Bar for Cities’ Tech Future

smart tourism

Tourism is a major revenue source for many cities, whether they attract visitors because of theme parks, historic or natural sites, or sporting events. Recently, something else has been drawing tourists to some places: technology. Home to Walt Disney World, Universal Studios and SeaWorld, Orlando, Fla., has little trouble bringing in visitors — a record […]

Read More

Latest

Articles
How Restaurants Embrace Technology: A Global Perspective

As new technologies are introduced around the globe, operators everywhere are utilizing them in different ways to best fit the needs and demands in their markets. These advancements have benefited operators in many ways including increased revenues, and the ability to provide more offerings and quicker service to their customers. Here are just a few […]

Read More
Articles
TRiFOCAL Tries To Eliminate Food Waste Today

Photo courtesy of Lisa Sidgwick of Kitchen Cut Efficiency is important to any company. In restaurants, a lack of speed and quality is a tangible detriment to the customer experience and directly leads to a lack of business. Food waste is another area where restaurants lose money daily, and the problem is more than just […]

Read More
Articles
How HiTec 2019 is Changing Hospitality

Hospitality has become increasingly tech-driven in recent years, making technology a major focus at the industry’s events. HiTec 2019 is currently in its third day of discussions in Minneapolis, Minn. and will conclude tomorrow afternoon, June 20. New, interactive devices have become commonplace in some establishments, and they are on full display at HiTec today. […]

Read More
Articles
Meet Croatian Startup RoomOrders, the ‘Uber’ of Hotel Room Dining

A Croatian app is sitting quietly on the desks of some of the world’s most prolific investment offices, but unlike the pile of would-be unicorns, this start-up for luxury hotels is not gathering dust. Meet RoomOrders. Leading hotel IT industry influencers The Tech Move reported today “Poor ROI & low demand has seen hotels discontinue […]

Read More
Articles
Breaking the Glass Ceiling: Female Leaders in the Hotel Industry

Frankfurt – The hospitality industry has been historically male-dominated. But dynamics of corporate leadership in the hotel industry are changing and despite facing challenges in the workplace and balancing personal lives, more women are breaking the glass ceiling by putting themselves forward for leadership roles. WorldHotels takes the opportunity to speak to three innovative female […]

Read More
AEC
Fire Decimates Historic Ambassador Hotel in Dallas

One of the earliest hotel icons in the city of Dallas burned down in the early hours of Tuesday, May 28. The Ambassador Hotel, located in the Cedars district near downtown, was decimated by a fire that left the 115-year-old building almost completely hollowed out. Plumes of black and gray smoke could be seen throughout […]

Read More

Latest

grid expansion
Voices of ChargeExpo 2024: Lilypad EV Unites Grid Expansion with EV Charging for a Better User Experience
March 27, 2024

At ChargeExpo 2024, a pivotal discussion unfolded, shedding light on the integral relationship between grid expansion and the future of electric vehicle (EV) charging infrastructure. As electric vehicles continue to surge in popularity, the spotlight has turned to the supporting infrastructure, underscoring a critical challenge: the need for significant grid expansion to accommodate the […]

Read More
advanced battery technologies
Empowering a Greener Tomorrow: The Urgent Need for Enhanced Safety Protocols in the Electric Vehicles and Advanced Battery Technologies Sector
March 26, 2024

As the world gravitates toward cleaner energy solutions, electric vehicles (EVs) and advanced battery technologies stand at the forefront of this transformative journey. The shift towards electrification underscores a global commitment to reducing carbon emissions, with the EV market experiencing unprecedented growth​​. Innovations in battery technology, crucial for extending EV range and reducing costs, […]

Read More
Grid modernization
Grid Modernization is Bringing Utilities and Internet Providers to the Table. How Will Collaboration Shape the Grid?
March 26, 2024

The power grid is in for an exciting era of improvement as it embraces Industry 4.0 and mass digitalization. That doesn’t mean modernization isn’t a tough ride. As the grid grapples with blackouts and shut-offs, one thing is clear: The U.S. needs to modernize its aging grid and embrace technologies that make better use […]

Read More
Leverage AR & VR Technologies to Deepen Fan Engagement & Unlock Real-Time Marketing and Revenue Opportunities in Sports
March 26, 2024

Augmented reality (AR) and virtual reality (VR) technologies are opening up novel ways to enhance the fan experience, both in stadiums and from the comfort of one’s home. The release of Apple Vision Pro AR VR headsets has sparked debate on their potential impact on live sporting events. Critics question whether fans engrossed in […]

Read More

Latest Articles

right revenue
Articles
Galgorm is First in UK to Benefit from Maestro All-In-One PMS, Right Revenue Integration
March 26, 2024

Joint technology to drive rate recommendations, perfect pricing strategies, and improve reporting accuracy for forward-thinking, innovative hotel company. Markham, Ontario, March 26, 2024 — Maestro PMS has recently partnered with Right Revenue to streamline and enhance revenue-management capabilities for its joint independent hotel customers. Right Revenue takes robust guest history data that resides in Maestro […]

Read More
All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption

A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more. By Warren Dehan When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working […]

Read More
Metro Sets New Standards in the Food Service Industry with Innovative Kitchen Solutions

At the International Restaurant & Food Service Show of New York, an event renowned for highlighting the latest trends and innovations in the food service industry, Metro unveiled two of its newest products designed to set new standards in kitchen efficiency and food quality: the Mightylite and PrepMate. This showcase provided an ideal platform […]

Read More
How Embedded Payment Processing Is Shaking Up the Travel Experience

Through embedded systems, hoteliers can ensure guest data stays within their purview while providing a more comprehensive guest experience from beginning to end. By Warren Dehan The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes […]

Read More
smart thermostat technology
Articles
Smart Thermostat Technology is a Must-Have for Hotels Committed to a Sustainable Future
February 23, 2024

The drive towards sustainability within the hospitality sector marks a pivotal shift in how hotels operate and interact with their environment. Smart thermostat technology emerges as a key player in this transformation, offering more than just energy savings—it embodies a holistic approach to environmental stewardship and operational efficiency. By harnessing the power of automation and […]

Read More
Cutting Through the Digital Clutter: Fooji’s Magic with Brent Carney

In a world where digital noise is louder than ever, AJ Krow of “Krow Knows” sits down with Brent Carney, client partner at Fooji, to explore the evolving landscape of customer engagement. In this enlightening episode, they delve into the shifting paradigms of brand interaction, moving beyond the bombardment of social media ads to the […]

Read More
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte

In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but […]

Read More
Maestro PMS All-In-One Solution Provider Unveils 2024 Tech Roadmap Featuring AI Chatbots, AI Booking Engine, Embedded Payments and More

Industry leading property-management system is continuing innovations to its solutions helping to increase loyalty among guests and employees and drive revenues; New product enhancements to be revealed at the Maestro Users’ Conference in April MARKHAM, ONTARIO, February 13, 2024 — Hotel technology remains an investment priority this year, with a nod to solutions that help […]

Read More
Krow Knows
Articles
Dive into the Future of Sports and Hospitality: AJ Krow Unleashes a Game-Changing Podcast Experience with Krow Knows
January 29, 2024

Get ready for a groundbreaking journey into the heart of industry insights with Krow Knows, a brand-new podcast series that’s set to redefine the landscape of digital storytelling! In its sensational debut, OPW Commercial Services LLC CEO AJ Krow, an innovator and visionary in the realms of hospitality and media, teams up with Daniel […]

Read More
North America Hotels Leveraging Maestro PMS’s Revolutionary GuestXMS Features to Improve Communication and Boost Guest Engagement

Properties are relying on the comprehensive guest engagement and operational communication hub to provide enhanced insights into guest needs, improve staff reaction times, and elevate review scores across the board. MARKHAM, Ontario, Jan. 23, 2024 — Maestro PMS, the leader in cloud hosted, All In One, private cloud and on-premise property-management systems for independent hotels […]

Read More
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024

The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Last year’s challenges, including the muted growth in the U.S. hotel market, have paved the way for innovative strategies to enhance hotel performance. Where did 2023 leave the hospitality […]

Read More
Interdepartmental Communications & Two-Way Staff Messaging will Elevate Hotel Operations in 2024

By breaking down departmental barriers, embracing unified data management through an all-in-one PMS, and leveraging modern guest engagement tools, hotels position themselves as pioneers in guest-centric service, setting new standards of excellence in the hospitality industry. By Warren Dehan Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database […]

Read More

Latest Podcasts

hotel owners and operators
Experts Talk
AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities
March 22, 2024

As the hospitality industry anticipates AAHOACON 2024, a pivotal gathering, hotel owners and operators find themselves on the cusp of transformative change. The industry, Having weathered the storm of pandemic-driven shifts, faces a landscape dotted with daunting challenges and unprecedented opportunities. Innovations in technology, shifting market dynamics, and evolving consumer expectations are sculpting a […]

Read More
Cutting Through the Digital Clutter: Fooji’s Magic with Brent Carney

In a world where digital noise is louder than ever, AJ Krow of “Krow Knows” sits down with Brent Carney, client partner at Fooji, to explore the evolving landscape of customer engagement. In this enlightening episode, they delve into the shifting paradigms of brand interaction, moving beyond the bombardment of social media ads to the […]

Read More
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte

In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but […]

Read More
Dive into the Future of Sports and Hospitality: AJ Krow Unleashes a Game-Changing Podcast Experience with Krow Knows

Get ready for a groundbreaking journey into the heart of industry insights with Krow Knows, a brand-new podcast series that’s set to redefine the landscape of digital storytelling! In its sensational debut, OPW Commercial Services LLC CEO AJ Krow, an innovator and visionary in the realms of hospitality and media, teams up with Daniel […]

Read More
hospitality industry experts talk 2024
Articles
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024
January 11, 2024

The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Last year’s challenges, including the muted growth in the U.S. hotel market, have paved the way for innovative strategies to enhance hotel performance. Where did 2023 leave the hospitality […]

Read More
The Need for Process Innovation in Hospitality

At a time when customer preferences are constantly shifting, process innovation in hospitality must streamline operations and create bespoke guest experiences. From the ease of mobile check-ins to the emergence of virtual concierges, hotels are embracing a tech-forward approach. Amidst this wave of change, there’s a buzz of conversations around ethical AI applications, exploring […]

Read More
Presco Protects: Empowering Communities in the Battle Against COVID-19

Presco stands firm in its commitment to safety, prioritizing the well-being of their community, employees, and partners during the unprecedented COVID-19 pandemic. Discover how Presco Products goes above and beyond by providing up-to-date information from credible resources and exploring innovative solutions like their safeguard drapery to support frontline heroes. For more details on their efforts, […]

Read More
The Most Important Challenges Faced by the Hotel Industry

One of the most affected industries drastically changed by the COVID-19 pandemic is the hospitality industry. While the lifting of restrictions has helped the industry bounce back in some ways, there are still some issues to overcome. But technology just might be the answer to ensuring a quicker solution.   In the first episode of Be […]

Read More
Clean Matters
Perfect Clean: Clean Matters
July 20, 2022

From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]

Read More
The Creative Process: How to help others create amazing experiences, with Erik McKinney

The creative process is often steeped in mystery to those who aren’t involved. Some may think that ideas are on a simple to produce on a moment’s notice. But there’s much more to it, and without certain processes and collaboration, an idea may never get off the ground. “A creative brief is the foundation […]

Read More
Experiential Experts: The Taste of Success at Crépes Á Latte

Navigating any business through the twists and turns of the pandemic is not easy, especially for businesses traditionally dependent on in-person conferences and exhibitions. Some might say the task is next to impossible. However, those naysayers haven’t met Hailey Rosenstein, Founder and Chief Marketing Officer of Crépes Á Latte. As Experiential Experts quickly found […]

Read More
Before, During, and After: How the Hospitality Industry has Reacted to the Pandemic

The hospitality industry revolves around interpersonal interactions—or so it seemed. Marti Winer, Vice President of MGM Resort Events Production, spoke with Experiential Experts hosts Lorre Crisswell and Holly Zalenski about how the industry has changed since the pandemic. One significant business change is slower decision-making, partly due to the need for flexibility. For example, […]

Read More

Latest Videos

cancellations and no-shows
Articles
Cancellations and No-Shows Are Putting Strain on Restaurant Owners. They Should Invest in Data Solutions and Improved Customer Experience.
July 31, 2023

Cancellations and no-shows are revenue killers for restaurants. An empty table reserved for diners who don’t show up means a double loss—the original booking and potentially other customers who could have occupied that table. The hospitality industry is grappling with this growing trend of last-minute cancellations and no-shows, causing nearly a fifth of restaurant, […]

Read More
Multifunctional Cajera Series ATMs Unveiled by Hyosung Innovue: A Game-Changer in Finance

Hyosung Innovue has announced its new ATMs in the Cajera™ series, aiming to simplify the financial journey for customers. The innovative Cajera 4 and Cajara 2 ATMs offer various services such as DigitalMint, MoneyGram, Fiserv, and BillPay, with users being able to choose which services to enable on their devices, increasing transactions per customer. […]

Read More
Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff

To offset today’s ongoing labor challenges, independent hoteliers running on the Maestro property-management system can now leverage Robotic Process Automation and virtual robots to make hotel jobs more rewarding for employees and experiences more personalized for guests   MARKHAM, ONTARIO, JULY 26, 2022 — Maestro PMS has teamed with RobosizeME to enable independent hotel operators to automate tedious, labor-intensive […]

Read More
Perfect Clean: Clean Matters

From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]

Read More
Game Changers- Episodes, Season 1
GrubHub has Targeted Their Entry into the Hospitality World
June 15, 2022

Being able to order food at the press of a button is beyond just mere convenience, it is simplicity and delivery at its finest. If host Katie Steinberg has anything to say about it, food delivery apps like Grubhub are almost a little too easy to use. Nicolas Holland, the Partnership Director with GrubHub sat […]

Read More
How Big Hotel Brands Are Missing the Mark with the Boutique Hotel Experience

Adam Morrisey talks with Jaime Bravo, General Manager of Hotel Bardo in Tulum, a boutique hotel group consisting of three hospitality concepts in Mexico. The hotel’s stay was called ‘transformational’ in Forbes. Bravo claims, “there’s nothing like Tulum. Its soul cannot be replicated.” Bravo explains that consumer preferences have changed with covid. Covid and 2020 […]

Read More
Where Stadiums and Resorts Rank with Fiber and 5G Deployments

When most people think of the Corning name, they think of dishware and cookware. But the reality is they are so, so much more. The company even lays claim to having glass on the international space station. Jessica Janis, Head of Business Development for Sports, Entertainment & Hospitality at Corning spoke with Game Changers […]

Read More
Struggling Trade Shows Impact Entire Hospitality Sector

Editor’s Note: When the original video script recorded, the Javits Center had only 17 trade shows listed on their webpage. Since then, that number has risen to 28. The Javits Center in New York hosts thousands of companies a year for shows. But 2022 outlook is bleak; as of now, there are only 28 shows […]

Read More
Travelers Gave the Energy Supplement Business An Unexpected Boost
Food & Beverage
Travelers Gave the Energy Supplement Business An Unexpected Boost
December 30, 2021

Travel can be exhausting, and most of the time, caffeine is a must-have to keep going. Most find this in coffee, soda, or energy drinks. But what about a clean alternative? Punch’d Energy caffeine gummies are the answer. The company’s President and Founder, John Pinelli joined Say Yes to Travel host Sarah Dandashy to share […]

Read More
Hotel Union Labor Primed for Action in 2022

Now that the hospitality economy is deep in the weeds of the holiday season, hoteliers are hopeful hotel workers can handle a return to form for holiday travel bookings. American Airlines reports a massive rebound for holiday travel, with 109 million people set to travel 50 miles or more between Dec. 23 and Jan. 2, […]

Read More
Streamlining the Process Behind Solving Lost and Found Issues

Steve Sinclair appeared on “Say Yes to Travel” to discuss with host Sarah Dandashy an aspect of traveling that many people might not consider: lost and found. Everyone has had to deal with losing something somewhere at some point while on a trip, and Sinclair’s company, Bounte, helps reunite people with lost… well, bounty. […]

Read More
Travel Restrictions Have Been Lifted, Will Medical Tourism Continue to Thrive

Why is a nurse being featured on the Say Yes to Travel podcast? Well, Kelly Greytok, RN concierge nurse specializing in plastic surgery recovery, started out as a golf course coordinator straight out of college and then became a nurse. Greytok explained to Host Sarah Dandashy that she combined her love for travel with […]

Read More
Other Hospitality Articles
What the NRA Show Said About the Future of the Kitchen
May 28, 2019

The culinary world is now one week removed from perhaps its largest annual event, the National Retail Association Show. The 2019 event was littered with informative sessions, culinary demonstrations and commentary on the new challenges facing restaurants. New kitchen equipment was also extremely prevalent of course and the continued investment in these tools will allow […]

Read More
Beer Goes Digital at the National Restaurant Show 2019
May 22, 2019

One of the biggest points of emphasis at this week’s National Restaurant Association Show was the future of the dining experience. Margins have always been thin in the restaurant industry but today there are more means of tracking inventory, cutting costs and optimizing restaurant operations than ever before.   Digital dashboards have helped restaurants better […]

Read More
Innovation and Education Highlight Day Three at NRA Show 2019
May 21, 2019

The National Restaurant Show 2019 became competitive on Monday. The Star of the Bar competition captivated attendees and aimed to crown the most talented mixologist in America. Congratulations to @chadspangler on winning the #StaroftheBar 2019. 🥂 #100YearsofWow pic.twitter.com/wOkYPlCJbE — National Restaurant Association Show (@NatlRestShow) May 21, 2019 Chad Spangler took home the $5,000 grand prize […]

Read More
National Restaurant Association Looks to the Future at 100th Annual Show
May 20, 2019

The National Restaurant Association Show is underway in Chicago. The organization is celebrating its 100th annual event, but the theme for 2019 is strictly focused on the next century of dining. Attendees are getting a glimpse into new recipes, ingredients and cooking methods but what is perhaps more meaningful is the amount of technological innovation […]

Read More
Box Design Competition at HD Expo Inspires the Room of the Future
May 17, 2019

Back for a second year at HD Expo was the Box Design Competition. This event pitted 12 of the most influential design firms in the world against each other to come up with the best concept of the future lifestyle guestroom. Contestants had just 24 hours to come up with their proposed designs and a […]

Read More
What Wellness Means at HD Expo 2019
May 17, 2019

At HD Expo 2019 in Las Vegas, hospitality and design leaders have come together to discuss the latest trends in the marriage of the two industries. Last year the show hosted more than 12,000 attendees from 40 countries and this week is expected to be no different. One area often associated with the hospitality […]

Read More
Office Hours with Michael McCall: A New Era of Consumer Behavior
May 2, 2019

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business at Michigan State University. My primary areas of expertise lie in customer loyalty and reward programs, but I am particularly interested in the wider consumer behavior […]

Read More
Bringing Independent Hotels to the Millennial
April 18, 2019

To quote the late great journalist, chef, and traveler Anthony Bourdain: “Travel isn’t always pretty. It isn’t always comfortable…But that’s okay. The journey changes you; it should change you. It leaves marks on your memory, on your consciousness, on your heart, and on your body. You take something with you. Hopefully, you leave something […]

Read More
Transforming the Experience: The Expert Take
April 2, 2019

No two businesses are the same. The same can be said of business locations. Each physical space has its own unique design, needs, and customer profile. Still, digital signage has found a way to penetrate industry after industry because of the diversity the technology can now offer. From banks to bakeries, there is a […]

Read More