Hospitality
Employee harassment is all too familiar to workers in the hotel industry; an oft referenced 2016 survey from labor union UNITE HERE revealed nearly 60 percent of hotel housekeepers report they have experienced sexual harassment. Hotels are taking things into their own hands as well, tackling concerns over employee safety with strategies including employee […]
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Travelers Seek EV Charging at Hotels and Resorts. Is It Time for Hoteliers to Invest in Infrastructure?
How are hotels and resorts responding to the adoption of EVs, which hit roughly 10% of the global market in 2022? There is a lot of opportunity for the hospitality industry to increase EV charging at hotels and resorts, and give travelers another reason to seek their establishment out over the competition. Business and […]
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Hotel Digitization and Mullet Travel Key to Hospitality Success in 2023
The hospitality industry faced many challenges right after COVID, such as loss of income and labor shortages. However, the industry has demonstrated new ways to adapt to issues such as labor shortages by adding digitization to the customer experience and blending business and leisure into one, which has been coined “mullet travel.” How important […]
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Technology is Playing a Major Role in the Hospitality Industries
SAN MATEO, CA – Technology is playing a major role in the hospitality industry’s recovery from the COVID-19 pandemic. In the first podcast episode of Be Our Guest, host Gabrielle Bejarano spoke with two people who know the industry best — Jeff Aguiar, the Vice President of Partnerships and Business Development at Aavgo and Kelley […]
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With Rising Popularity, Should Airlines Offer Adults-Only Flights for Travelers?
Calls for adults-only flights are ramping up. A recent survey conducted by Photo Aid revealed that more plane travelers would prefer the option of a flight only for adults. The case for adults-only flights has been ongoing for over a decade now, per ABC News, but continued online discussion is reigniting significant interest in the […]
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For the Best Sleep, Will AI Mattresses Become More Common in Hotels?
Will hotel guests find sweet dreams on AI mattresses in hotels? Hotels and other spa-type properties are adding AI mattresses that lull patrons to sleep with artificial intelligence. The mattresses have climate zones that constantly adjust to ensure a person’s body goes through all the proper sleep stages. The result: super-rested and rejuvenated hotel guests, […]
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How Are ChatGPT and AI Revolutionizing Hospitality?
The leisure and hospitality industries were arguably the most adversely impacted industries during the pandemic, suffering a 24 percent revenue reduction. But these industries are on the economic rebound, with transient demand outpacing 2019 levels in more than 90 percent of the past 21 months, according to Hotel News. The tourism and hospitality industries have […]
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Balancing Business and Personal Well-being: Insights from Kathryn Farrell on Growthwell
In the latest episode of the Growthwell podcast, host Josh Byrd engages with Kathryn Farrell, CEO and Co-Founder of Scopa Health, in a thought-provoking discussion on maintaining a healthy balance between business and personal well-being. This conversation provides the setting against a backdrop where business leaders increasingly recognize the importance of well-being alongside professional […]
Excellence Culture – Chad Coleman – Dude Perfect
There are many talented people involved in creating the massive influence of Dude Perfect. One of those people and one of the behind the scenes leaders is Chad Coleman. In this episode, Chad shares some of the great experiences he’s had through the years, along with a great story of risk taking and the fruit […]
Cybersecurity in an IT-First World: Vigilance & Risk Mitigation with Ex-CIA Chief Christopher Burgess
With digital transformation occurring at breakneck speed, cybersecurity has become a critical concern for first-world IT environments. The shift towards IT-first technology has brought about new challenges in protecting sensitive data and ensuring enterprise security. The stakes are high, with reports of data breaches becoming a daily occurrence, impacting organizations across various sectors. In […]
The Resurgence of Brick-and-Mortar Stores: One-of-a-kind Shopping Experiences Are Turning Customers into Brand Ambassadors
In the convenient world of e-commerce, big box stores are seeing a resurgence. Chains like Dick’s Sporting Goods, Walmart, and Target are experimenting with one-of-a-kind shopping experiences that can turn casual shoppers into loyal fans. In a recent Experts Talk roundtable, Allen Adamson, Co-Founder at Metaforce, highlighted how one-of-a-kind shopping experiences make for exciting […]
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Extended-Stay Hotels Must Analyze Markets & Embrace Flexible Options for Sustained Growth
The extended stay hotel market, once riding high on unprecedented growth, has recently faced a dip in occupancy rates. This downturn marks a significant shift from the robust expansion observed over the past years, driven by a surge in guests who preferred longer stays due to various economic and lifestyle factors. Despite this, the […]
A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes
How can hotels adapt to the evolving demands of guests who seek more than just basic amenities during extended stays? While the hotel industry saw economic downturns in 2020 and 2021, many brands today are adapting to market changes in the extended-stay hotel segment. This segment, which also saw a decline, particularly saw a […]
Hoteliers to Gather in Toronto for Maestro PMS’s Sold Out ‘Accelerate 2024 Users Conference’; Game-Changing Tech to be Showcased
Invitation-only event will feature expansion to sought after all-in-one solutions by this popular PMS provider; NEW Maestro Embedded Payments Solution and NEW Client Reference Incentive Program to be introduced among other new features. Markham, Ontario, April 9, 2024 — Next week users of the widely popular Maestro PMS platform, a Web Browser based cloud and […]
Galgorm is First in UK to Benefit from Maestro All-In-One PMS, Right Revenue Integration
Joint technology to drive rate recommendations, perfect pricing strategies, and improve reporting accuracy for forward-thinking, innovative hotel company. Markham, Ontario, March 26, 2024 — Maestro PMS has recently partnered with Right Revenue to streamline and enhance revenue-management capabilities for its joint independent hotel customers. Right Revenue takes robust guest history data that resides in Maestro […]
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All Aboard: How Intuitive PMS Tools are Improving PMS Training and Adoption
A hotel’s property-management system opens operators up to new worlds of potential capabilities, operating strategies, efficiencies, and more. By Warren Dehan When it comes time to invest in a new property-management system, independent hoteliers have no need to panic. Such an investment is often daunting financially and operationally, but modern PMS providers skilled at working […]
Metro Sets New Standards in the Food Service Industry with Innovative Kitchen Solutions
At the International Restaurant & Food Service Show of New York, an event renowned for highlighting the latest trends and innovations in the food service industry, Metro unveiled two of its newest products designed to set new standards in kitchen efficiency and food quality: the Mightylite and PrepMate. This showcase provided an ideal platform […]
How Embedded Payment Processing Is Shaking Up the Travel Experience
Through embedded systems, hoteliers can ensure guest data stays within their purview while providing a more comprehensive guest experience from beginning to end. By Warren Dehan The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes […]
Smart Thermostat Technology is a Must-Have for Hotels Committed to a Sustainable Future
The drive towards sustainability within the hospitality sector marks a pivotal shift in how hotels operate and interact with their environment. Smart thermostat technology emerges as a key player in this transformation, offering more than just energy savings—it embodies a holistic approach to environmental stewardship and operational efficiency. By harnessing the power of automation and […]
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Cutting Through the Digital Clutter: Fooji’s Magic with Brent Carney
In a world where digital noise is louder than ever, AJ Krow of “Krow Knows” sits down with Brent Carney, client partner at Fooji, to explore the evolving landscape of customer engagement. In this enlightening episode, they delve into the shifting paradigms of brand interaction, moving beyond the bombardment of social media ads to the […]
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte
In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but […]
Maestro PMS All-In-One Solution Provider Unveils 2024 Tech Roadmap Featuring AI Chatbots, AI Booking Engine, Embedded Payments and More
Industry leading property-management system is continuing innovations to its solutions helping to increase loyalty among guests and employees and drive revenues; New product enhancements to be revealed at the Maestro Users’ Conference in April MARKHAM, ONTARIO, February 13, 2024 — Hotel technology remains an investment priority this year, with a nod to solutions that help […]
Dive into the Future of Sports and Hospitality: AJ Krow Unleashes a Game-Changing Podcast Experience with Krow Knows
Get ready for a groundbreaking journey into the heart of industry insights with Krow Knows, a brand-new podcast series that’s set to redefine the landscape of digital storytelling! In its sensational debut, OPW Commercial Services LLC CEO AJ Krow, an innovator and visionary in the realms of hospitality and media, teams up with Daniel […]
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Experts Talk
AAHOACON24 Seeks to Help Hotel Owners and Operators Overcome Challenges and Maximize Opportunities
As the hospitality industry anticipates AAHOACON 2024, a pivotal gathering, hotel owners and operators find themselves on the cusp of transformative change. The industry, Having weathered the storm of pandemic-driven shifts, faces a landscape dotted with daunting challenges and unprecedented opportunities. Innovations in technology, shifting market dynamics, and evolving consumer expectations are sculpting a […]
Cutting Through the Digital Clutter: Fooji’s Magic with Brent Carney
In a world where digital noise is louder than ever, AJ Krow of “Krow Knows” sits down with Brent Carney, client partner at Fooji, to explore the evolving landscape of customer engagement. In this enlightening episode, they delve into the shifting paradigms of brand interaction, moving beyond the bombardment of social media ads to the […]
The Culinary Compass: How Gastronomy Is Redefining Travel with Wayne Conte
In recent years, the global pandemic reshaped our relationship with travel and dining, propelling a surge in culinary tourism. As restrictions lifted, eager travelers began prioritizing unique dining experiences, often planning their journeys around coveted restaurant reservations. This shift reflects a broader trend where gastronomy is no longer a mere aspect of travel but […]
Dive into the Future of Sports and Hospitality: AJ Krow Unleashes a Game-Changing Podcast Experience with Krow Knows
Get ready for a groundbreaking journey into the heart of industry insights with Krow Knows, a brand-new podcast series that’s set to redefine the landscape of digital storytelling! In its sensational debut, OPW Commercial Services LLC CEO AJ Krow, an innovator and visionary in the realms of hospitality and media, teams up with Daniel […]
Articles
Hotels & the Hospitality Industry Need Innovative Tech Strategies to Grow in 2024
The hospitality industry is on the brink of transformation as it faces 2024 and technology is going to be a major factor in that change. Last year’s challenges, including the muted growth in the U.S. hotel market, have paved the way for innovative strategies to enhance hotel performance. Where did 2023 leave the hospitality […]
The Need for Process Innovation in Hospitality
At a time when customer preferences are constantly shifting, process innovation in hospitality must streamline operations and create bespoke guest experiences. From the ease of mobile check-ins to the emergence of virtual concierges, hotels are embracing a tech-forward approach. Amidst this wave of change, there’s a buzz of conversations around ethical AI applications, exploring […]
Presco Protects: Empowering Communities in the Battle Against COVID-19
Presco stands firm in its commitment to safety, prioritizing the well-being of their community, employees, and partners during the unprecedented COVID-19 pandemic. Discover how Presco Products goes above and beyond by providing up-to-date information from credible resources and exploring innovative solutions like their safeguard drapery to support frontline heroes. For more details on their efforts, […]
The Most Important Challenges Faced by the Hotel Industry
One of the most affected industries drastically changed by the COVID-19 pandemic is the hospitality industry. While the lifting of restrictions has helped the industry bounce back in some ways, there are still some issues to overcome. But technology just might be the answer to ensuring a quicker solution. In the first episode of Be […]
Clean Matters
Perfect Clean: Clean Matters
From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]
The Creative Process: How to help others create amazing experiences, with Erik McKinney
The creative process is often steeped in mystery to those who aren’t involved. Some may think that ideas are on a simple to produce on a moment’s notice. But there’s much more to it, and without certain processes and collaboration, an idea may never get off the ground. “A creative brief is the foundation […]
Experiential Experts: The Taste of Success at Crépes Á Latte
Navigating any business through the twists and turns of the pandemic is not easy, especially for businesses traditionally dependent on in-person conferences and exhibitions. Some might say the task is next to impossible. However, those naysayers haven’t met Hailey Rosenstein, Founder and Chief Marketing Officer of Crépes Á Latte. As Experiential Experts quickly found […]
Before, During, and After: How the Hospitality Industry has Reacted to the Pandemic
The hospitality industry revolves around interpersonal interactions—or so it seemed. Marti Winer, Vice President of MGM Resort Events Production, spoke with Experiential Experts hosts Lorre Crisswell and Holly Zalenski about how the industry has changed since the pandemic. One significant business change is slower decision-making, partly due to the need for flexibility. For example, […]
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Cancellations and No-Shows Are Putting Strain on Restaurant Owners. They Should Invest in Data Solutions and Improved Customer Experience.
Cancellations and no-shows are revenue killers for restaurants. An empty table reserved for diners who don’t show up means a double loss—the original booking and potentially other customers who could have occupied that table. The hospitality industry is grappling with this growing trend of last-minute cancellations and no-shows, causing nearly a fifth of restaurant, […]
Multifunctional Cajera Series ATMs Unveiled by Hyosung Innovue: A Game-Changer in Finance
Hyosung Innovue has announced its new ATMs in the Cajera™ series, aiming to simplify the financial journey for customers. The innovative Cajera 4 and Cajara 2 ATMs offer various services such as DigitalMint, MoneyGram, Fiserv, and BillPay, with users being able to choose which services to enable on their devices, increasing transactions per customer. […]
Maestro PMS Integrates with RobosizeME to Assign Mundane Tasks to Microbots and Allocate Essential Responsibilities to Hotel Staff
To offset today’s ongoing labor challenges, independent hoteliers running on the Maestro property-management system can now leverage Robotic Process Automation and virtual robots to make hotel jobs more rewarding for employees and experiences more personalized for guests MARKHAM, ONTARIO, JULY 26, 2022 — Maestro PMS has teamed with RobosizeME to enable independent hotel operators to automate tedious, labor-intensive […]
Perfect Clean: Clean Matters
From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]
Game Changers- Episodes, Season 1
GrubHub has Targeted Their Entry into the Hospitality World
Being able to order food at the press of a button is beyond just mere convenience, it is simplicity and delivery at its finest. If host Katie Steinberg has anything to say about it, food delivery apps like Grubhub are almost a little too easy to use. Nicolas Holland, the Partnership Director with GrubHub sat […]
How Big Hotel Brands Are Missing the Mark with the Boutique Hotel Experience
Adam Morrisey talks with Jaime Bravo, General Manager of Hotel Bardo in Tulum, a boutique hotel group consisting of three hospitality concepts in Mexico. The hotel’s stay was called ‘transformational’ in Forbes. Bravo claims, “there’s nothing like Tulum. Its soul cannot be replicated.” Bravo explains that consumer preferences have changed with covid. Covid and 2020 […]
Where Stadiums and Resorts Rank with Fiber and 5G Deployments
When most people think of the Corning name, they think of dishware and cookware. But the reality is they are so, so much more. The company even lays claim to having glass on the international space station. Jessica Janis, Head of Business Development for Sports, Entertainment & Hospitality at Corning spoke with Game Changers […]
Struggling Trade Shows Impact Entire Hospitality Sector
Editor’s Note: When the original video script recorded, the Javits Center had only 17 trade shows listed on their webpage. Since then, that number has risen to 28. The Javits Center in New York hosts thousands of companies a year for shows. But 2022 outlook is bleak; as of now, there are only 28 shows […]
Food & Beverage
Travelers Gave the Energy Supplement Business An Unexpected Boost
Travel can be exhausting, and most of the time, caffeine is a must-have to keep going. Most find this in coffee, soda, or energy drinks. But what about a clean alternative? Punch’d Energy caffeine gummies are the answer. The company’s President and Founder, John Pinelli joined Say Yes to Travel host Sarah Dandashy to share […]
Hotel Union Labor Primed for Action in 2022
Now that the hospitality economy is deep in the weeds of the holiday season, hoteliers are hopeful hotel workers can handle a return to form for holiday travel bookings. American Airlines reports a massive rebound for holiday travel, with 109 million people set to travel 50 miles or more between Dec. 23 and Jan. 2, […]
Streamlining the Process Behind Solving Lost and Found Issues
Steve Sinclair appeared on “Say Yes to Travel” to discuss with host Sarah Dandashy an aspect of traveling that many people might not consider: lost and found. Everyone has had to deal with losing something somewhere at some point while on a trip, and Sinclair’s company, Bounte, helps reunite people with lost… well, bounty. […]
Travel Restrictions Have Been Lifted, Will Medical Tourism Continue to Thrive
Why is a nurse being featured on the Say Yes to Travel podcast? Well, Kelly Greytok, RN concierge nurse specializing in plastic surgery recovery, started out as a golf course coordinator straight out of college and then became a nurse. Greytok explained to Host Sarah Dandashy that she combined her love for travel with […]