The invention of the electric light was an important moment for the Retail industry. It allowed for longer store hours, consistent store atmosphere, and the opportunity for dramatic highlighting of specific goods. The advent of digital rewards programs has the potential to be just as impactful. On today’s podcast, Sean Heath spoke with Miya Knights, the Head of Industry Insight for Eagle Eye Solutions.
They discussed some of the ways that digital wallets are changing the retail experience for customers, the challenge of dealing with the fear of managing all of that data in a coherent way, and the way that blockchain could change the balance of power in the retail/customer relationship. (Also, they agreed that Sean can not be left alone on Alibaba with a credit card.)
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