MarketScale recently attended NRF 2020, otherwise known as Retail’s Big Show, and sat down with some of the retail industry’s most prominent figures to get their insight into where the industry is headed as 2020 dawns.

On this episode of the MarketScale Retail Podcast, Roadie Founder and CEO Marc Gorlin, Pensa Systems President and CEO Richard Schwartz and Kantar Consulting Senior Vice President Americas David Marcotte shared their thoughts on retail’s direction with MarketScale’s Geoffrey Short.

Marc Gorlin

It’s clear that, nearly across the board, mom-and-pop shops and massive retailers will have different experiences in addressing consumer needs and developing strategies to exceed expectations.

One of the key areas these two vastly different retailers differ in, Gorlin said, is the challenges they face regarding shipping.

Gorlin and Short also dove into the overall shipping landscape entering the new decade and discussed the state of innovation in shipping and logistics.

Richard Schwartz

Schwartz and Short address the current inventory fulfillment problems faced by retailers, offering up a unique and very-21st-century solution – drones.

With drones, Schwartz said, retailers can leverage the automated nature of the devices to better address the inventory obstacles that plague them.

It’s more than automation – drones can also help capture additional data that retailers can leverage to spring into action with further improvements.

David Marcotte

Short and Marcotte discussed one of the new decade’s hottest topics – the so-called “retail apocalypse.”

Marcotte shared his thoughts regarding whether or not the situation for retailers is as drastic as some forecast, then joined Short in a discussion of how to improve profit in the retail industry.

In particular, Marcotte discussed automation and its dual nature of being able to boost profits, but also having a serious effect on workers.

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