Tag: Collection agencies
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Closing the Books: Training & Developing Representatives to Succeed
To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training. A well trained and developed...
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Winning with Compassion in Healthcare Collections
Working at IC System for the past 15 years, Kristina Gursky, Director of Healthcare Account Management, has learned a thing or two, or 12, about the healthcare space's collections process.
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Closing the Books: A Different Approach for Collection Agencies
John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business. That model leads to higher recoveries and positive outcomes for clients.