Articles by tag: Customer satisfaction

Unlocking Limitless Mobility With Multi Platform

Host Dan Cui, VP of sales and business development, discussed the future of technology brought about by the pandemic with CEO Alex Otanez. Referring to COVID-19 as “the great Read more

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The B2B Marketing Trends to Leave Behind in 2022
November 30, 2022

A number of marketing and media trends have emerged in the past year, including NFTs, the Metaverse, audio chatrooms, and more. While B2C marketing often pioneers these edge technologies and marketing strategies to varied success, it’s the B2B marketing strategists left wondering: is this something I should adopt? Is it actually worth precious time […]

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Spotify Wrapped 2022: What Bad Bunny and Rogan’s Success on Spotify Can Illuminate for B2B Marketers
November 30, 2022

Spotify Wrapped 2022 is officially out for all the streaming heads out there eager to see their year in review. Bad Bunny topped the most streamed artist spot for another year in a row, and for you, marketers out there eyeing podcast content turns out Joe Rogan was the most-listened-to podcast again this year. […]

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education system
Assessment in Our Education System: A Barrier and an Opportunity
November 30, 2022

In today’s time-based education system, Students take tests and receive assessments based on those results. But what are the takeaways and feedback for students? Do students understand the results, where they went right, or where they went wrong? What are the quality levels of these assessments, and do they provide opportunities to improve a […]

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Unlocking Limitless Mobility With Multi Platform
November 10, 2021
Host Dan Cui, VP of sales and business development, discussed the future of technology brought about by the pandemic with CEO Alex Otanez. Referring to COVID-19 as “the great Read more
Why Quality Is the Cheapest Thing to Send Your Customers
May 20, 2021
Price isn’t the only driver of satisfaction. While it matters for buyers of print products, they care about quality, as well. In fact, quality and affordability aren’t mutually Read more
Closing the Books: Scorecards for Success in Debt Collection
April 15, 2021
Mike Selbitschka joined IC System fresh out of high school. Now IC System’s Vice President of Operations, Selbitschka knows a thing or two about the collections industry. And the best tool he Read more
Closing the Books: A Different Approach for Collection Agencies
August 13, 2020
  John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business. That model leads to higher recoveries and positive Read more
The True Golden Rule of Customer Satisfaction
June 19, 2020
  Contrary to popular belief, the golden rule is not that the person with the gold makes the rules. And, in terms of customer service, the golden rule isn’t "treat people the way you Read more