Articles by tag: Southwest
Southwest CEO Gary Kelly says “no question the worst is behind us,” as he discusses first-quarter results, consumer and business travel demand, and the relaunch of Boeing 737 Max jets. Watch or read more below. Host: You talked in the statement today and on the call about the worst being behind us, quote, what […]
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Hospitality
Airlines Push for Additional Assistance in Preparation for Difficult Winter Numbers
The most recent wave of COVID infections has once again hit the airline industry hard. As the holidays approach, the airlines are pessimistic and seeking government assistance. Airlines for America Chief Executive Nick Calio estimates that the U.S. industry is losing about $180 million a day, according to a report by Reuters. Marketscale Radio hosts […]
Transportation
How Southwest’s Scaling Back of Cleaning Protocols Affects Air Travel
Southwest Airlines recently scaled back its COVID-19-related cleaning protocols, reducing the amount of between-flight cleaning that takes place in an effort to cut back on time planes spend on the ground. Upgraded Points travel industry analyst James Larounis, Pilota CEO Saniya Shah and Linear Air Taxi Founder and Line Pilot Bill Herp gave their thoughts […]
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The Resurgence of Brick-and-Mortar Stores: One-of-a-kind Shopping Experiences Are Turning Customers into Brand Ambassadors
In the convenient world of e-commerce, big box stores are seeing a resurgence. Chains like Dick’s Sporting Goods, Walmart, and Target are experimenting with one-of-a-kind shopping experiences that can turn casual shoppers into loyal fans. In a recent Experts Talk roundtable, Allen Adamson, Co-Founder at Metaforce, highlighted how one-of-a-kind shopping experiences make for exciting […]
Revolutionize Customer Engagement Through Digital Augmentations in Physical Retail
The digital transformation of retail experiences in physical stores has become crucial as big-box retailers strive to maintain their relevance and competitive edge in a digital era. These retailers are embedding interactive features and digital augmentations in their physical locations to offer unique, engaging customer experiences. This approach merges the tactile allure of in-store […]
Enthusiastic and Trained Employees can Enhance Experiences and Drive Success in Physical Retail
In today’s retail landscape, big-box retailers are emphasizing the importance of their physical locations, even as the digital marketplace continues to expand. Stores like Dick’s Sporting Goods and Walmart are not just maintaining their brick-and-mortar presence but are actively enhancing it with features like interactive elements and new store openings. This reassertion of the […]
The Coexistence of Big Box and Small Retail Relies on Synergistic Relationships
Despite being long time competitors, big box retailers and small local businesses can both coexist in ways that benefit the other. Of course, both retail formats are different but by maintaining their core business models, the two can bank and leverage their strengths and still be open to synergistic relationships. During an episode of […]