Conversation from The EDGE with Service Logic

Conversations from the EDGE: Why the COVID-19 Pandemic Brought Indoor Air Quality to the Forefront

  Perhaps at no time in history have we thought as much about the air we breathe indoors. With research suggesting that COVID-19 spreads more readily in indoor environments, measures need to be taken to prevent the spread of the coronavirus, but there also are steps that can be taken by business owners or building operators to help filter the air for Read more

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Building Management
Conversations from the EDGE: Why the COVID-19 Pandemic Brought Indoor Air Quality to the Forefront
  Perhaps at no time in history have we thought as much about the air we breathe indoors. With research suggesting that COVID-19 spreads more readily in indoor environments, measures need Read more
Building Management
Conversations from the EDGE: The Value of Peer Groups
  Jonathan Sterling, president of Maxair Mechanical spoke on this episode of Conversations from the EDGE about peer groups, and how they offer many benefits for an organization. Before Read more
Building Management
Conversations from the EDGE: How to Create an Exceptional Customer Experience
  On this episode of Conversations from the EDGE with Service Logic, host James Kent spoke with Chris Douglas, President of Encon Heating & A/C, about Douglas’ 37 years with Encon, Read more
Building Management
Conversations from The EDGE: Treating the IT Ecosystem as an Actual Ecosystem
  The process of integrating new systems into existing ecosystems is detailed, by its very nature. On today’s installment of Service Logic's Conversations from The EDGE, host Sean Heath Read more
Building Management
Conversations from The EDGE: Misunderstanding the Term “Service Industry”
  In the business world, there are a few phrases that are mainly used out of habit, without really considering the root meaning of the words being put together. On this episode of Read more
Building Management
Conversations from the Edge: COO Tony Ponzo’s Journey to Service Logic
  On this month's episode of Conversations From The EDGE podcast, with Service Logic, host Scott Sidway sat down with Service Logic's Tony Ponzo to discuss the twists and turns of his Read more

Latest

How Did Rural Hospitals Expand, Even During a Pandemic?
April 16, 2021
The challenges healthcare executives and administrators face are constantly changing. Host Kevin Stevenson talks with the heroes behind the heroes that are enabling hospitals, urgent care centers and telemedicine Read more
Sanitation Practices That We Will Stick With After COVID
April 16, 2021
The initial response to COVID saw a massive increase in the use of disinfectants across a wide spectrum of operations, everything from retail, transportation, hospitality, and healthcare to gymnasiums Read more
Seeing, Moving, Tracking: An Introduction to RTLS Solutions and the Visibility They Provide
April 15, 2021
  Seeing, Moving, Tracking is a new podcast by Redpoint Positioning that will bring insights across the warehousing, industrial management and operations world. The show will feature trends, technologies, Read more
All Conversation from The EDGE with Service Logic
Conversations from the EDGE: Why the COVID-19 Pandemic Brought Indoor Air Quality to the Forefront
July 7, 2020
  Perhaps at no time in history have we thought as much about the air we breathe indoors. With research suggesting that COVID-19 spreads more readily in indoor environments, measures need to be taken to prevent the spread of the coronavirus, but there also are steps that can be taken by business owners or building operators to help filter the air for Read more
Conversations from the EDGE: The Value of Peer Groups
November 27, 2019
  Jonathan Sterling, president of Maxair Mechanical spoke on this episode of Conversations from the EDGE about peer groups, and how they offer many benefits for an organization. Before Maxair joined the Service Logic group of companies, they participated in non-competitive peer groups with similar type businesses across the country. “Through this process, Read more
Conversations from the EDGE: How to Create an Exceptional Customer Experience
November 22, 2019
  On this episode of Conversations from the EDGE with Service Logic, host James Kent spoke with Chris Douglas, President of Encon Heating & A/C, about Douglas’ 37 years with Encon, tracing a career path that began as a service technician. It was during this first role with the Encon, Douglas learned the importance of a great customer experience. “I Read more
Conversations from The EDGE: Treating the IT Ecosystem as an Actual Ecosystem
October 21, 2019
  The process of integrating new systems into existing ecosystems is detailed, by its very nature. On today’s installment of Service Logic's Conversations from The EDGE, host Sean Heath spoke with Greg Crumpton and StrategITcom’s Carrie Goetz  to discuss the nature of an IT ecosystem and the challenges that present themselves during these Read more
Conversations from The EDGE: Misunderstanding the Term “Service Industry”
October 15, 2019
  In the business world, there are a few phrases that are mainly used out of habit, without really considering the root meaning of the words being put together. On this episode of Conversations from The EDGE by Service Logic, Elizabeth Barber, Service Manager for Service Logic, had a thoughtful conversation with host Sean Heath as they discussed exactly Read more
Conversations from the Edge: COO Tony Ponzo’s Journey to Service Logic
October 1, 2019
  On this month's episode of Conversations From The EDGE podcast, with Service Logic, host Scott Sidway sat down with Service Logic's Tony Ponzo to discuss the twists and turns of his successful career path, including an unexpected injury that changed his trajectory. Ponzo is Chief Operating Officer of Charlotte, North Carolina-based Service Logic, the Read more
Conversations from The EDGE: How to Encourage Gen Z to Embrace Skilled Trades
September 4, 2019
  What's the single most valuable skillset for a skilled tradesman? Surprise, it's not 100 percent talent. Soft skills can be the secret ingredient for success in blue-collar trades, according to Josh Zolin, author of the book Blue Is the New White: The Best Path to Success No One Told You About and CEO of Windy City Equipment Services. Josh joined Service Read more
Conversations from The EDGE: From HVAC to Internet, Great Service Is All About Attitude
August 22, 2019
  Great customer service is about delivering in a timely manner with the least amount of roadblocks possible. But is service also a soft skill? "You bet," said Greg Crumpton, vice president of critical facilities at Service Logic. On this episode of Conversations from The EDGE with Service Logic, host Sean Heath discussed the role of attitude and company Read more
Conversations from The EDGE: Why Acquisitions Can Help HVAC Companies Thrive & Survive
August 20, 2019
  Running a small HVAC business is difficult, relying on a single owner to maintain all aspects of the business. In this new episode of Conversations from The EDGE with Service Logic, host Sean Heath sat down with Tim Riedel, president of Service Logic, to discuss how the nationwide HVAC company approaches acquisitions and help ensure that buyer and seller Read more