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Cash automation and self-service hardware for banking and retail operations.

Hyosung Innovue produces ATMs, cash recyclers, and physical-digital interface technology deployed across banking, retail, and public-sector environments worldwide. On MarketScale, the company shares expert perspectives on cash automation, self-service infrastructure, and the evolving role of physical hardware in digital-first customer experiences. Content serves financial services operators, branch architects, and retail technology buyers.

23 episodes

Channel Brief·Hyosung Innovue · 23 episodes

Updated Jul 24, 2023

Cash Still Matters: Retail's Shift From Decline to Opportunity

Hyosung Innovue argues that despite a 10% annual drop in ATM withdrawals, larger per-transaction amounts and multifunctional devices create new revenue streams for retailers. The channel proves this through product launches, Federal Reserve data, and retailer use cases.

Hyosung Innovue's central thesis is that cash is not dying but transforming. While ATM withdrawal frequency has declined, the amount withdrawn per transaction has grown, and retail locations can capture this shift by deploying multifunctional cash devices that combine payments, bill services, cryptocurrency, and remittances into one platform. This argument rests on Federal Reserve payment trend data, a summer 2023 product launch, and the Cajera Series as the working proof.

Drawn from What Implications for Financial Institutions W… and 3 more →

“We are opening the aperture to extend our value creation deeper into financial services and retail while we bring our platform of integrated solutions to new verticals including hospitality and travel.”
Sanghwan Kweon, CEO of Hyosung America

By the numbers

25%

increase in amount withdrawn per ATM transaction over three years

10%

annual decline in ATM withdrawals

18%

cash transactions as share of all Federal Reserve-tracked payments

increase in average on-person cash holdings from 2021

What the channel argues

DataPer-transaction ATM withdrawals increased 25% over three years despite 10% annual frequency decline.→

InsightCajera Series integrates cash recycling, remittances, bill payments, cryptocurrency, and peer-to-peer payments into one device.→

DataFederal Reserve Payments Study shows cash payments account for 18% of all transactions with slight year-over-year decline.→

InsightBlueVerse pairs cash automation hardware with back-office software designed specifically for cannabis dispensaries.→

InsightDigital Desk enables customers to seamlessly connect with bankers for financial needs in branch environments.→

What you'll learn

•Cash withdrawal frequency is declining 10% annually, but per-transaction amounts are rising 25% over three years, signaling a shift in consumer behavior rather than cash's death.

•Multifunctional ATMs that bundle payments, remittances, bill pay, and crypto can replace multiple devices and reduce retailer labor while creating new revenue streams.

•Cannabis retail operates in a payment gray area where major card providers cannot operate, forcing reliance on cash and creating urgent demand for specialized cash management software.

•The pandemic accelerated self-service banking adoption, pushing banks to deploy deposit automation and drive-up technology that eliminate outdated infrastructure and improve customer experience.

What to do about it

→Audit your current ATM footprint and cash handling workflow to identify where multifunctional devices like Cajera can consolidate devices and reduce labor expense.

→Evaluate whether your customer base withdraws larger amounts per visit, and test transaction bundling (bill pay, remittances, peer-to-peer) to increase per-customer interactions.

→If you operate in regulated sectors like cannabis, hospitality, or healthcare, assess whether BlueVerse or TangoNet can address your cash automation and compliance gaps.

Who and what shows up

Sanghwan Kweon

CEO of Hyosung America

Articulates company vision to extend ATM and cash-management solutions into financial services, retail, hospitality, and travel verticals.

Brad Nolan

CMO of Hyosung America

Frames Hyosung Innovue's mission as bridging physical and virtual worlds to improve day-to-day interactions for everyone.

Bill Budde

VP of Banking Strategy and Solutions, Hyosung

Former Chase ATM technologist who explains cash recycling ROI, self-service deposit automation, and drive-up banking evolution across multiple episodes.

Michael Graham

VP of Banking Solutions and Strategy, Hyosung America

Discusses cash-to-cashless shift impact on retail and explains how Hyosung listens to market trends to develop four new products.

Ryan Loebs

Director of TCR products for Hyosung America

Explains that roughly 8,000 cannabis dispensaries in the United States operate in a payment gray area due to federal credit card restrictions.

Questions this channel answers

Is cash really dying in retail and banking?

No. While ATM withdrawal frequency fell 10% annually, the amount per transaction rose 25% over three years, and cash still represents 18% of all Federal Reserve-tracked transactions. The shift is in behavior, not obsolescence.

What Implications for Financial Institutions Were Reveal… →

How can retailers generate revenue from ATMs beyond transaction fees?

Multifunctional devices like Cajera integrate bill payments, cryptocurrency purchases, remittances, peer-to-peer payments, and visa deposits, allowing retailers to enable services customers choose and increase transactions per customer visit.

Hyosung’s Cajera Series brings Multifunctionality to Cas… →

What payment options do cannabis dispensaries actually have?

Cannabis retailers operate outside traditional banking due to federal compliance rules; major credit card providers cannot participate, leaving cash as the primary payment method. BlueVerse offers specialized cash automation and back-office software for this vertical.

BlueVerse →

How did the pandemic change banking self-service adoption?

The pandemic rapidly accelerated self-service banking growth. Deposit automation, drive-up technology, and video banking moved from slow adoption pre-2020 to critical infrastructure post-2020, enabling banks to reduce manual processing and improve efficiency.

Inspired Banking Episode 4 →

What is video banking and how does it improve branch operations?

Video banking connects customers to remote bankers through devices and kiosks, reducing teller workload, extending service hours, and improving customer experience by eliminating outdated VAT technology and speeding transactions.

Inspired Banking Episode 5 →

Best place to start

Hyosung's Cajera Series brings Multifunctionality to Cash Management Devices, Creating Additional Revenue Stream PossibilitiesConcrete product description showing how bundled services replace multiple devices and create revenue for retailers.

Topics:ATM and cash recycling hardwareMultifunctional payment devices and Cajera SeriesCannabis cash management and BlueVerseDigital banking and self-service toolsVideo banking and Digital Desk

Themes:Cash transformation, not cash eliminationMultifunctionality as a revenue leverSelf-service and deposit automation as pandemic accelerators