Customer service is becoming a boardroom priority — and AI is accelerating the shift
Executives are rethinking customer service as a revenue driver, not a cost center, as AI, empathy research, and behavioral science reshape how companies serve b
Real insight from the people actually doing the work: operators, engineers, and leaders across 16 B2B industries.
Robotics installations are rising, Velo3D triples its production campus, and Siemens-IFS close the product lifecycle loop with industrial AI.
From AI-powered project analytics to connected roadbuilding equipment, construction technology is rapidly moving from pilot to practice in 2026.
Genesys buys Pinkfish to fast-track AI agent deployments, while Couchbase and MongoDB each roll out new tools aimed at closing key gaps in enterprise AI.
One-minute audio briefs on the stories moving B2B across all 16 industries. Press play to catch up on what your market is acting on, then read the full story.
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Real insight from the people actually doing the work: operators, engineers, and leaders across 16 B2B industries.
US robotics rebound, defense capacity buildout, and AI partnerships reshape industrial manufacturing operations.
Construction technology moves from pilot phase to widespread practice through AI analytics and connected equipment.
Genesys acquires Pinkfish to accelerate agentic AI deployments in enterprise contact centers.
One-minute audio briefs on the stories moving B2B across all 16 industries. Press play to catch up on what your market is acting on, then read the full story.
Enterprise infrastructure is consolidating around AI-native architectures and scale, from hyperscaler energy deals to platform-builder cloud stacks.
This shift reflects a deeper move: companies treating AI not as a feature layer but as foundational operational infrastructure requiring dedicated capital investment and governance.
Read source ↗$4B
BT-Verizon joint venture annual revenue
BT and Verizon are combining their international enterprise units into a 50:50 joint venture with $4B in annual revenue and reach across 180+ countries.
Read source ↗Read source ↗“Customer service is becoming a boardroom priority — not a cost center.”
— Article 5 thesis
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