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Watch: Click and Collect Industry Trend

KPS Global executives discuss the latest trend in the grocery market – Click and Collect where consumers order groceries online or through an app and pick-up in store.

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Watch: Click and Collect Industry Trend

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KPS Global executives discuss the latest trend in the grocery market – Click and Collect where consumers order groceries online or through an app and pick-up in store.

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More Retail Insights

Amazon lets shoppers text Alexa for Shopping to place orders and track prices

Amazon lets shoppers text Alexa for Shopping to place orders and track prices

Amazon is rolling out text-message access to Alexa for Shopping, its AI shopping agent, starting with a small group of U.S. customers by invitation. The agent can search, compare, buy items, track prices, reorder products, and send alerts across text and other Amazon platforms.

  • 01Texting with Alexa for Shopping rolls out to a small group of U.S. customers by invitation, expanding to millions in the coming weeks
  • 02The agent can reorder items, set up weekly grocery orders, watch for price drops, show up to a year of price history, and send new-release alerts
  • 03Requests started over text carry over to the Amazon Shopping app, Amazon.com, and Alexa-enabled devices

Nov 6, 2026

Small retailers rethink shipping fees as holiday shipping costs climb

Small retailers rethink shipping fees as holiday shipping costs climb

The National Retail Federation expects holiday retail sales to rise 4.2% to $1.01 trillion, but higher fuel prices and carrier holiday surcharges are raising shipping costs. Evie Pearl Handmade's owner now pays nearly $6 per package and is considering raising her shipping fees for the first time in six years. A New Jersey clothing founder began charging customers for return shipping this week. Larger retailers with dedicated contracts are better insulated for now, though Amazon reported an 11% rise in third-quarter shipping expenses.

  • 01NRF expects holiday retail sales to rise 4.2% to $1.01 trillion.
  • 02UPS, FedEx and USPS have added holiday surcharges that run through the end of the season.
  • 03One small seller's average label rose from around $4.50 last year to nearly $6 last month, and she is considering raising her shipping fees.

Nov 6, 2026

71% of retail merchants say AI tools have had limited or no effect so far

71% of retail merchants say AI tools have had limited or no effect so far

71% of retail merchants report limited or no effect from AI merchandising tools, while 83% of surveyed finance leaders say usage-based AI costs ran over expectations.

  • 01When merchants spend about 40% of their time stitching data together and 71% report limited or no effect from AI merchandising tools, the cheapest AI gain may sit in the plumbing between systems they already pay for.
  • 02A correct stockout forecast still loses the sale if it lands after purchase orders close or outside the replenishment system, so where a prediction arrives matters as much as how accurate it is.
  • 03Data preparation, integration and exit are separate line items in a realistic AI budget, and they can account for much of the work in a connected-systems project.

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