Technology: The Common Thread in Each of Our Stories with Brannon Bourland of FSG

 

Focus is a mysterious thing. Most times we either have too much of it or not enough. Being able to balance and adjust focus is becoming mission-critical in most industries, and Facility Solutions Group prides itself on focusing on each client’s “story.” On today’s podcast, our host spoke with the Director of Marketing for FSG, Brannon Bourland. They discussed the way FSG focuses on a client’s story in order to understand their true challenge.

“Every single one of us has a story of our life… What businesses, I think, fail to do in a lot of ways, is they fail to come into the story for the customer,” Bourland said. “Show the customer how we, the business, can fit into YOUR story.” Bourland also gives insight on how technology is increasing the ease with which solutions are processed and how sometimes the best answer just requires a wider vision.

For the latest news, videos, and podcasts in the Building Management Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @BuildingMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Energy
Buy, Build & AI: Your New Software Strategy for Energy Leaders
February 3, 2026

Energy companies are running into a hard truth: the old “buy vs. build” debate no longer fits today’s reality—especially as AI moves from experiment to expectation. A modern software strategy must now account for cloud-native, modular ecosystems, where open APIs, integrations, and AI-ready interfaces determine how quickly teams can launch, adapt, and scale. Early…

Read More
filmmaking
Lights, Camera, Authenticity: Why Trusting Your Voice Is the Most Radical Move in Filmmaking Today
February 3, 2026

The entertainment industry is at a crossroads, where questions of access, authorship, and technological disruption are reshaping who gets to tell stories—and how those stories get made. From the rise of AI-assisted tools to ongoing conversations about representation and gatekeeping, filmmaking today is as much about identity and equity as it is about craft….

Read More
AI in energy
May the Agentforce Be With You: AI in Energy Services
February 3, 2026

Generative AI has moved past being a shiny demo and into the messy reality of enterprise operations—where data lives in different systems, customers expect instant answers, and security teams (rightfully) say “prove it.” In energy services specifically, even small efficiency gains matter: many retail energy providers operate on thin margins, and operational blind spots—billing…

Read More
Energy billing
Nightmare on Revenue Street: Energy Billing Edition
February 3, 2026

Energy billing is one of those things most people only think about when something goes wrong—an unusually high charge, a missing bill, a surprise shutoff notice, or a rate plan that suddenly doesn’t make sense. With smart meters, more complex pricing options, and different rules in regulated vs. deregulated markets, even a small breakdown…

Read More