The Elevated Employee Experience: Advocacy and Team Support with Crystal Vagts

With a decade of service in patient advocacy, Crystal Vagts has made a lasting impact supporting patients in Wisconsin. Her long-standing commitment to ElevatePFS is rooted in more than just the work—it’s about the people.

Crystal values the supportive environment ElevatePFS provides, especially the leadership that respects work-life balance and the coworkers who make each day meaningful. Surrounded by a team that uplifts and encourages one another, she finds joy and purpose in her role.

Crystal’s experience reflects ElevatePFS’s commitment to not only serving patients, but also creating a positive, people-first culture for its employees.

Recent Episodes

Healthcare providers are under increasing pressure to meet consumer expectations without adding an administrative burden. According to a survey conducted by The Harris Poll in June 2024, 18% of the 2,092 American adults who were surveyed had received an unexpected medical bill of $1,000 or more in the past year, and 50% said they would…

Economic mobility is often portrayed as a straight climb. In reality, it’s shaped by adversity, identity, and access to opportunity. As research from the University of Michigan notes, mobility requires not only income, education, and employment, but also more intangible resources such as social inclusion and power—the ability to make choices and exert influence….

The U.S. healthcare system is strained by rising costs, uneven quality, and fragmented care navigation. Employers are bearing the brunt, spending more without always securing better care for their teams. According to the RAND Corporation, one effective strategy is to “change their network and benefit designs to encourage patients to use lower‑priced, higher‑value providers…