The Elevated Employee Experience: Growing Through Service and Leadership with Eligibility Supervisor LaToya Raymo

LaToya Raymo, Eligibility Supervisor at ElevatePFS, has built an inspiring eight-year journey—rising from part-time advocate to supervisor. Her progression reflects not only personal growth, but also the opportunities ElevatePFS provides for development and leadership from within.

In her current role, LaToya leads with purpose, passion, and a commitment to excellence. She values the supportive, safe environment ElevatePFS fosters for both patients and employees. With a heart for service, she sees leadership as a way to give back and lift others.

LaToya’s story is a testament to the company’s belief that teamwork, growth, and service go hand in hand—and that with the right support, employees can thrive and lead with impact.

Recent Episodes

Hospitals today are juggling tighter budgets, shifting regulations, and increasingly savvy patients—all while trying to keep financial operations running smoothly. That pressure has made the revenue cycle a powerful lever for innovation. The spread of artificial intelligence (AI) and automation is no longer experimental; it’s reshaping how health systems manage billing, reimbursement, and patient engagement….

Hospitals today are fighting a two-front battle — one against increasingly sophisticated payers armed with automation and AI, and another to meet patients’ rising expectations for clarity and convenience. A recent joint study by Knowtion Health and the Healthcare Financial Management Association found that nearly one in two revenue cycle executives now identify payer denials…

Healthcare is evolving faster than ever—from the surge of AI-driven automation to rising patient expectations for seamless, consumer-style care. Amid this transformation, leaders face the challenge of keeping technology human. According to Deloitte’s 2025 Global Health Care Outlook, seven in ten C-suite healthcare executives across five countries say improving operational efficiency and productivity is a…