The Elevated Employee Experience: Growing Through Service and Leadership with Eligibility Supervisor LaToya Raymo

LaToya Raymo, Eligibility Supervisor at ElevatePFS, has built an inspiring eight-year journey—rising from part-time advocate to supervisor. Her progression reflects not only personal growth, but also the opportunities ElevatePFS provides for development and leadership from within.

In her current role, LaToya leads with purpose, passion, and a commitment to excellence. She values the supportive, safe environment ElevatePFS fosters for both patients and employees. With a heart for service, she sees leadership as a way to give back and lift others.

LaToya’s story is a testament to the company’s belief that teamwork, growth, and service go hand in hand—and that with the right support, employees can thrive and lead with impact.

Recent Episodes

Healthcare providers are under increasing pressure to meet consumer expectations without adding an administrative burden. According to a survey conducted by The Harris Poll in June 2024, 18% of the 2,092 American adults who were surveyed had received an unexpected medical bill of $1,000 or more in the past year, and 50% said they would…

Economic mobility is often portrayed as a straight climb. In reality, it’s shaped by adversity, identity, and access to opportunity. As research from the University of Michigan notes, mobility requires not only income, education, and employment, but also more intangible resources such as social inclusion and power—the ability to make choices and exert influence….

The U.S. healthcare system is strained by rising costs, uneven quality, and fragmented care navigation. Employers are bearing the brunt, spending more without always securing better care for their teams. According to the RAND Corporation, one effective strategy is to “change their network and benefit designs to encourage patients to use lower‑priced, higher‑value providers…