Omnichannel Patient Experience & Digital Front Door Innovation
Lea Sims speaks with Tara Mahoney, Global Healthcare Industry Director of Genesys Cloud Services, and Gary Lynch, Verizon’s Global Lead Healthcare & Life Science Practices to speak about Digital Front Door Innovations and how Genesys is enhancing the Omnichannel Patient Experience.
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Lea Sims speaks with Tara Mahoney, Global Healthcare Industry Director of Genesys Cloud Services, and Gary Lynch, Verizon’s Global Lead Healthcare & Life Science Practices to speak about Digital Front Door Innovations and how Genesys is enhancing the Omnichannel Patient Experience.
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About the author
Lea Sims leads marketing and communications at TruMerit and hosts Care Anywhere. Her career began in healthcare documentation, where she spent 15 years before moving into teaching, writing and communications. At AHDI, she directed professional practices and authored The Book of Style for Medical Transcription, third edition. She later led healthcare and life sciences marketing at Verizon. On Care Anywhere, Lea follows the people behind healthcare workforce decisions. With Obafemi Arowosegbe, the conversation traces a nursing student’s response to a mentorship gap: building the Nightingale Summit. With Earl Dalton, it turns to what international recruitment should give back to the communities nurses leave. A discussion with Robin Goldsmith connects hospital technology to clinical work, from virtual nursing to care at home. Her earlier Care Anywhere interviews widen that picture. With nursing-informatics leaders Kathleen McGrow and Romina Elias, Lea explores the routes into technology roles and the need to involve nurses in designing their tools. The show began in 2024 at CGFNS International, with Peter Preziosi and Julia To Dutka discussing career mobility, certification and work across professional boundaries.
