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Verizon in Chicago: Becker’s HIT RCM

Healthcare leaders are discovering how reliable connectivity serves as the foundation for solving critical industry challenges like staffing and operational eff

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Healthcare leaders are discovering how reliable connectivity serves as the foundation for solving critical industry challenges like staffing and operational eff

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In this episode of Healthcare On Air by Verizon, host Robin Goldsmith discusses insights from the Becker's HIT RCM conference in Chicago. The conference served as a platform for healthcare leaders and tech innovators to explore the role of connectivity in addressing healthcare challenges. Key topics included staffing shortages, operational efficiency, and technology adoption. Breakout sessions covered diverse healthcare subjects, and a roundtable discussion offered insights from adjacent industries. Verizon's unwavering commitment to healthcare innovation in the digital age invites professionals to join in and drive transformative change.

Video TranscriptExpand ↓

Hey, everyone, and welcome back to health care on air by Verizon. I'm your host, Robin Goldsmith Global Lead Global Lead for Health Innovation in strategy here at Verizon. So our Verizon healthcare team recently attended the eighth annual Becker's HIT RCM conference in Good Old Chicago where health care leaders and tech innovators from across the country and really across the globe, gather to discuss the latest trends and innovate on solutions together. Our Verizon team hosted an incredible roundtable featuring Scott Lawrence, RSVP of Global Solutions, and Gary Lynch, our global lead for Healthcare Innovation and was moderated by yours truly. With over two dozen senior level health care executives, our dedicated health care team, including Karen Finger, and Netcini discussed the critical role connectivity plays in delivering technology that addresses a whole host of challenges. To name a few staffing shortages, how to streamline operations, how to deliver an ROI when you're looking at adopting technology, and creating a basis for future technology adoption Breakout discussions focused on everything from health equity to hospital room of the future, contact centers, of course, patient experience, the digital front door, cybersecurity, and even a little bit of revenue cycle. And Scott shared critical insights from adjacent industries around tech advances that can be applied to the healthcare vertical. Verizon has committed to ongoing engagement and innovation with health care experts, as well as our partners. As we all move toward the common goal of driving meaningful and an impactful change in health care, We're all going through this digital evolution and health care together. So please come innovate with us.

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More Healthcare Insights

Denials get a queue, underpayments just look like paid claims

Denials get a queue, underpayments just look like paid claims

Underpayments in healthcare revenue cycle operations lack the visibility of denied claims because they don't trigger alerts or queue workflows. Without dedicated ownership and line-level verification against contract terms, paid claims that fall short of their contractual amount pass through undetected.

  • 01Denial workflows activate on rejection events, but underpayments produce no event, leaving paid claims unverified by default.
  • 02The speaker says many provider groups lack line-level contract intelligence to check each paid line against the applicable terms.
  • 03Payment received and payment checked are separate tasks: one verifies acceptance, the other verifies correctness—and the second often has no assigned owner.

Nov 6, 2026

A zero-paid claim line is not automatically an underpayment

A zero-paid claim line is not automatically an underpayment

A zero payment on a claim line isn't automatically an underpayment; contract terms, particularly packaging rules, determine whether zero is correct. Chasing unsupported findings damages credibility with payers and weakens the position of legitimate disputes, so revenue cycle teams must verify the full contract terms and effective dates before treating any payment difference as a finding.

  • 01When a contract packages add-ons into the primary procedure, the add-on line may legitimately show zero payment because it is folded into the primary procedure reimbursement.
  • 02Pursuing payment differences that lack contract support burns credibility with payers and can weaken the team’s position on later disputes, including valid ones.
  • 03Always verify the complete contract terms, fee schedules, carve-outs, amendments, and the specific version in effect on the date of service before treating a payment variance as a recoverable underpayment.

Nov 6, 2026

A clean, paid, closed claim can still be short of the contract

A clean, paid, closed claim can still be short of the contract

Practices can receive payment on closed, clean claims that still fall short of negotiated contract amounts because billing ends at coding, submission and posting, while no role owns checking whether payer payments match fee schedules. The speaker argues that contract-level payment review is a separate, complementary function that compares closed claims to contract terms and, run continuously, helps surface shortfalls in time to act within timely filing windows.

  • 01Correctly coded and billed healthcare claims can still result in underpayment.
  • 02Practices should review closed-claim payments against contract terms to spot underpayments.
  • 03Discrepancies in claim payments can persist despite adherence to billing protocols.

Nov 6, 2026

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About the Experts

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Healthcare
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Robin Goldsmith

Practice Leader, Healthcare, Insurance and Life Sciences

Verizon Business

At 18, Robin Goldsmith spent three weeks alone in a hospital. He describes the nurses as his lifeline, an experience he connects to his concern for the safety of healthcare workers. That personal history gives his conversations about staffing and workplace violence a reason beyond the technology itself. As Practice Leader for Healthcare, Insurance and Life Sciences at Verizon Business, Robin works on the connectivity behind virtual nursing, medical imaging, connected devices and care at home. His interviews bring clinicians and technology specialists together around what must work for patients and the people caring for them. His communication experience also includes voiceover work for Sony Music and Showtime. On Healthcare on Air, that background sits alongside conversations about network resilience, nurse-led design and digital access.

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