Get the Message to Guests: Your Properties are Safe and Sound

Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences.

On this episode of Say Yes To Travel, host Sarah Dandashy sits down with Hermann Elger, the executive vice president of travel, entertainment, and health security at Sharecare, the digital health company that helps people manage all their health in one place. Dandashy has been interviewing hospitality professionals worldwide who have been fighting to stay afloat during the pandemic, talking about the past year and where the hospitality industry goes from here.

Elger’s father worked in the hotel industry, so diving into the career path seemed natural. He served as general manager for Baccarat Hotels and Resorts, overseeing operations and the guest experience at luxury properties such as The St. Regis New York and Montage Beverly Hills. He also spent 18 years with The Ritz-Carlton Hotel Company, where he supported the development of new hotels as an opening team leader for The Ritz-Carlton Aspen Highlands, Philadelphia, Dubai, and Kuala Lumpur.

Sharecare popped up on my radar when Los Angeles became the first Sharecare verified city in the United States. This verification process aims to unify messaging from hotel to consumers that the hotels in the area are clean and safe.

“It is a way to build that consistency and consistent messaging from a marketing perspective,” Elger said. “Just letting the traveler know that everyone in the city is on the same page from a health and security perspective.”

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