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Listen: Smart Rooms Are Almost A Reality

Smart hotels rooms are now a reality as Hilton Hotels are implementing smart technology into a number of their locations across the globe. Integrated voice controls through the Hilton Honors app and easy to use smart tv’s are two of the big changes that Hilton is looking to add to their in-room experience. Andrew…

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Listen: Smart Rooms Are Almost A Reality

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Smart hotels rooms are now a reality as Hilton Hotels are implementing smart technology into a number of their locations across the globe. Integrated voice controls through the Hilton Honors app and easy to use smart tv’s are two of the big changes that Hilton is looking to add to their in-room experience. Andrew Sheivachman, business travel editor at Skift said, “The smart guest room of the future is still in development. A strong return on investment for hotel owners who invest in updated technology, however, will help push these innovations into the mainstream.” With guests looking to have the same smart technologies while they travel as they do at home Hiltons approach will keep their hospitality experience ahead of the curve.

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More Hospitality Insights

Accor's booking app outsold Hard Rock's own site at its New York hotel

Accor and Hard Rock International announced a global deal letting Hard Rock hotels opt into ALL Accor once it closes. In a New York test, Accor’s channel outproduced Hard Rock’s own site by July. Owners’ returns hinge on tracking channel and loyalty activity across both systems.

  • 01By July, Accor's channel was producing more room nights for Hard Rock Hotel New York than Hard Rock's own website, and more than 90% of those guests were new to Hard Rock.
  • 02Hard Rock keeps its own booking channels open, so a participating hotel can only judge the Accor channel if the original booking source survives date changes, cancellations and points refunds.
  • 03The points conversion rate and tier map are the next terms to watch. Marriott and MGM settled on a 10-to-8 transfer ratio with a 30,000-point annual cap, which shows how much detail these links can carry.

Nov 12, 2026

Hyatt Leverage shifts SME booking to a Spotnana-powered tool

Hyatt rebuilt Hyatt Leverage, its small and midsize business travel program, on Spotnana's booking platform, offering exclusive rates at more than 1,300 hotels. Eligibility requires 50 actualized room nights a year. The rates aren't available through travel agencies or other booking tools, so the practical decision for small firms is where they book their Hyatt stays.

  • 01Hyatt Leverage requires 50 actualized room nights per year—confirm you meet the minimum before applying.
  • 02Hyatt Leverage is now powered by Spotnana, and Hotel Dive reported that Marriott International also recently expanded its partnership with Spotnana. That suggests the same provider could sit under direct corporate hotel booking at more than one chain.

Nov 11, 2026

Only 3.2% of restaurant operators run AI companywide, NRA survey finds

Only 3.2% of restaurant operators run AI companywide, NRA survey finds

The National Restaurant Association’s November 2026 technology paper finds 38.6% of restaurant operators say they use AI tools, but only 3.2% run AI companywide. Operators cite cost first, and leaders interviewed point to organizational barriers such as integration gaps, training/change management, and data quality. For multiunit chains, the paper argues the next gains come from connecting existing systems and budgeting for training to move pilots toward broader rollouts.

  • 01Only 3.2% of operators run AI companywide, and about 20% are in small pilots—leaving many chains between a test kitchen and a rollout.
  • 02Before scaling an AI pilot, time the task it replaces, including the minutes spent checking and correcting its output. The signal to watch industry-wide is whether the pilot share turns into companywide adoption.

Nov 11, 2026

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