Hospitality

Watch: Hilton Unveils Smartphone App that Allows Customers Room Control

In a move to cater to a younger clientele, Hilton Hotels is rolling out a smartphone app that allows customers to control their rooms. Through the app, guests will be able to control the TV, air conditioning, lighting and window curtains. Testing has begun in four Memphis, Tenn. hotels and Hilton plans on expanding to…

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April 30, 2018, 5:49 PM UTC

Watch: Hilton Unveils Smartphone App that Allows Customers Room Control

Hilton owns 5,300 hotels in 106 countries, which means this technology could eventually serve 863,000 rooms worldwide. The hotel company has experienced with in-room tablets that served a similar function in the past, but the app would allow for easier access to hotel services.

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More Hospitality Insights

What every operations leader can learn from a resort evacuation

A massive fire at a Dominican Republic resort resulted in the evacuation of 1,700 guests, underscoring the importance of effective crisis management. This event provides valuable insights for operations leaders in various fields. The incident highlights the need for preparedness and the ability to handle emergencies efficiently.

01Efficient crisis management is crucial in emergencies.
02Preparedness and quick response can prevent chaos.
03Lessons from such incidents are applicable across industries.

Jun 20, 2026

HITEC 2026: Revinate's Ivy automates up to 80% of routine guest inquiries

Revinate launched Ivy at HITEC 2026, a decision-intelligence layer that automates up to 80% of routine guest inquiries across its hospitality platform. The launch exemplifies the broader shift toward agentic AI in hospitality, with both property-side and online travel platforms deploying autonomous systems to handle guest interactions and reduce labor costs. Hotel operators are now evaluating where in the guest journey—pre-arrival, on-property, or post-stay—to prioritize AI automation.

01Revinate launched Ivy at HITEC 2026.
02Ivy automates up to 80% of routine inquiries.
03It enhances decision making within Revinate's platform.

Jun 17, 2026

HITEC 2026: Revinate's Ivy targets automation of up to 80% of routine guest inquiries

Revinate introduced Ivy at HITEC 2026, a decision-intelligence layer built to automate up to 80% of routine guest inquiries across its platform. Priceline's Penny assistant extended the agentic AI trend to online travel, collapsing historically separate support and discovery workflows. The announcements signal that agentic AI has become the organizing principle for major hospitality technology vendors.