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Listen: Learning To Go Where The Customers Are

On today’s podcast, I have a chat with Megan Berry from byReveal. We discuss the fundamental ways which the new generation of consumer is driving the retail experience, how static thinking can be extremely detrimental to a company’s survival, and I finally use a good metaphor involving ships. For the latest news, videos, and…

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Listen: Learning To Go Where The Customers Are

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On today’s podcast, I have a chat with Megan Berry from byReveal. We discuss the fundamental ways which the new generation of consumer is driving the retail experience, how static thinking can be extremely detrimental to a company’s survival, and I finally use a good metaphor involving ships.

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More Retail Insights

Grocery Vision AI takes the blame for failures the network underneath causes

Grocery Vision AI takes the blame for failures the network underneath causes

Vision AI and automation failures in grocery stores often stem from inadequate network infrastructure rather than the technology itself. Operators must audit network capacity before deployment and build standardized architecture that scales across multiple locations, as pilot successes rarely translate to fleet-wide reliability without proper infrastructure planning.

  • 01Network instability can cause AI systems in grocery stores to perform poorly during peak hours.
  • 02Perceived Vision AI failures are often misattributed when the network underneath is the more likely cause.
  • 03Customer frustration can increase when self-checkout lanes experience delays or disruptions.

Oct 6, 2026

Retail tech rollouts slip when nobody plans for the live store

Retail tech rollouts slip when nobody plans for the live store

Retail technology rollouts often slip when plans ignore the operating store itself. By piloting in low-revenue locations, reserving recovery time before opening, coordinating hardware and field resources, and standardizing store types upfront, retailers can protect opening dates and customer experience while deploying new systems.

  • 01Pilot technology in low-revenue stores where failure costs least revenue, not in flagships, to surface conversion problems before high-impact rollouts.
  • 02Build cutover schedules with dedicated recovery time before store opening; a failed cutover at 5 a.m. with no margin forces either broken equipment or late opening.
  • 03Coordinate hardware procurement, staging, and field technician availability as a single constraint; delays in any handoff push back every dependent store visit.

Oct 6, 2026

Amazon says Prime delivery can run on merchants’ sites at no added MCF cost

Amazon says Prime delivery can run on merchants’ sites at no added MCF cost

U.S. merchants using Amazon’s Multichannel Fulfillment can offer Prime delivery on their own websites at no cost beyond standard fees, Amazon says. Amazon verifies Prime membership after checkout, so shoppers don’t log in to Amazon and merchants keep their own checkout while handling returns and customer service. Separately, Amazon says its MCF Preferred Pricing Program can lower fulfillment fees 15% to 25% for eligible FBA sellers during their first six months, with benefits continuing through a 12-month program.

  • 01The Prime badge now costs an MCF merchant nothing beyond the fulfillment fee it already pays, and the checkout page stays the merchant's own.

Sep 26, 2026

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