Retail
Listen: Two Ways Retail Consumers Became the Ultimate Disruptors With Andrew Busby of Retail Reflections
Many say that technology is the ultimate disruptor in the retail space as e-commerce more and more becomes the norm. But it’s not, said Andrew Busby of Retail Reflections, a UK-based retail consultancy. “Actually, it’s us. Retailers need to start getting a lot smarter about using technology to improve the customer experience. Consumers are…
This story was produced through MarketScale. See how Retail teams put it to work with Sales Enablement.
Many say that technology is the ultimate disruptor in the retail space as e-commerce more and more becomes the norm. But it’s not, said Andrew Busby of Retail Reflections, a UK-based retail consultancy. “Actually, it’s us. Retailers need to start getting a lot smarter about using technology to improve the customer experience. Consumers are the biggest disruptors.” In this episode of the Retail Podcast, we talk about the evolution of retail consumers and what to expect from the next wave of customers: Generation Z.
For the latest news, videos, and podcasts in the Retail Industry, be sure to subscribe to our industry publication.
Follow us on social media for the latest updates in B2B!
Twitter – @RetailMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale
