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Retail Refined: Rebalancing the Physical vs. Digital Experience
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Sizzle Clip- Khirma Eliazov
The article discusses insights shared by Khirma Eliazov, a notable figure in the retail industry. It explores current trends and future directions in retail, focusing on consumer experiences and reshaping shopping concepts.
- 01Consumer experience is at the forefront of modern retail strategies.
- 02Innovation in retail is driving the transformation of traditional shopping concepts.
Jul 18, 2026
Inktel outlines four-layer contact center model for retail and ecommerce operators
Inktel has developed a four-layer contact center model specifically designed for retail and ecommerce operators. This model integrates contact center workflows with order lifecycle stages, SLA tiers, and risk controls during fulfillment. The solution aims to enhance efficiency and effectiveness in managing customer interactions throughout the order process.
- 01Inktel introduces a four-layer contact center model for retail and ecommerce.
- 02The model integrates with order lifecycle stages and SLA tiers.
- 03It aims to improve efficiency in customer interaction management during fulfillment.
Jul 15, 2026
Marketplace dominance and mobile growth are reshaping enterprise e-commerce strategy
Marketplaces are becoming the top channel for nearly half of brands, with mobile commerce playing a significant role in the growth of online spending. These trends are reshaping enterprise e-commerce strategies. Companies are focusing more on enhancing their marketplace presence and optimizing for mobile consumers.
- 01Marketplaces are considered the top channel by almost half of brands.
- 02Mobile commerce is rapidly increasing its share of online spending.
- 03Enterprise e-commerce strategies are evolving based on marketplace and mobile trends.
Jul 14, 2026
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