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Business Casual: Can Tesla Pick Up New Customers With It’s Latest Reveal?

On this episode of Business Casual, hosts Geoffrey Short and Taylor Bagley dive into four stories that are changing the business landscape as well as how people travel, eat and stay healthy. Today’s headlines include the unveiling of Tesla’s new ‘cybertruck‘, the implementation of analytics to solve and age-old problem in Las Vegas, and…

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On this episode of Business Casual, hosts Geoffrey Short and Taylor Bagley dive into four stories that are changing the business landscape as well as how people travel, eat and stay healthy.

Today’s headlines include the unveiling of Tesla’s new ‘cybertruck‘, the implementation of analytics to solve and age-old problem in Las Vegas, and the role digital assistants are playing in getting your burrito to you faster.

For the latest analysis on everything making news in B2B, tune into Business Casual every Wednesday and Friday at 9 a.m. CST right here!

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Gartner says AI budgets are growing faster than the rules to control them

Gartner says AI budgets are growing faster than the rules to control them

Gartner’s late-August 2026 research points to a familiar operational pattern in enterprise AI: budgets are rising faster than the controls meant to keep costs and risk predictable. In a Aug. 26 press release, Gartner said AI spending by customer service leaders surged 38% even as overall service and support budgets rose 2%. Earlier, at Gartner’s March 2026 Data & Analytics Summit, Gartner analysts said only 44% of organizations had adopted financial guardrails or AI FinOps practices, a gap that becomes more painful as AI workloads scale. The practical takeaway for CIOs, customer service operations leaders, and data and analytics teams is to treat AI governance, cost attribution, and human escalation paths as procurement requirements, not after-the-fact fixes.

  • 01A useful benchmark for planning: Gartner pegs AI spend growth in customer service at 38% versus 2% budget growth overall, a mismatch that forces reallocation and harder ROI proof.
  • 02Only 44% of organizations have adopted AI FinOps-style guardrails, according to Gartner. If AI is moving into production, chargeback and consumption limits need to be designed into the rollout.
  • 03The fastest way for AI programs to stall is cross-functional handoffs. Gartner’s HR Q&A forecasts blended HR-IT teams at 30% of orgs by 2029, a signal to formalize shared ownership now.

Sep 1, 2026

How Targeted Patient Education Improves Outcomes - Stephen Page, SmarterHealth.AI

How Targeted Patient Education Improves Outcomes - Stephen Page, SmarterHealth.AI

Targeted patient education powered by AI can reduce preventable readmissions and improve health equity, but healthcare organizations must prioritize clinical oversight, data security, and ethical governance when implementing these solutions.

  • 01Preventable readmissions occur when patients misunderstand medications, miss symptom recognition, or lack clarity on follow-up instructions, creating clinical, operational and financial burdens for healthcare systems
  • 02AI-delivered patient education must meet three criteria: solve a meaningful clinical or financial problem, integrate naturally into care workflows, and avoid adding burden to patients or clinicians
  • 03Healthcare leaders evaluating AI tools should prioritize solutions that improve patient understanding, support clinicians, reduce avoidable utilization, protect data security, and demonstrate measurable clinical or financial results

Aug 31, 2026

Cleveland Clinic's 900-person AI summit signals a new buying cycle for patient routing systems

Cleveland Clinic's 900-person AI summit signals a new buying cycle for patient routing systems

Cleveland Clinic hosted an AI Summit that drew more than 900 registrants, reflecting growing hospital interest in AI across clinical and operational areas. The system is also backing a $50 million Mandel Foundation-funded "Digital Front Door" initiative meant to route patients to the right care setting and ease emergency department congestion, a sign that AI procurement is moving from point tools toward access-and-flow systems.

  • 01Cleveland Clinic hosted a 900-person AI Summit signaling AI's integration into healthcare operations.
  • 02A $50 million Mandel Foundation donation backs a "Digital Front Door" initiative aimed at routing patients to the right care setting and reducing ED congestion.
  • 03The shift moves AI procurement upstream, into patient routing, staffing, and facility-flow decisions rather than just standalone tools.

Aug 31, 2026

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