At the Center of Care: How Specialty Pharmacy Aligns Patients, Providers, and Payers
As healthcare costs continue to rise, more patients are finding themselves navigating not just illness, but the growing complexity of paying for treatment. Specialty pharmacy sits right at the center of that challenge—often out of sight, but increasingly essential to how modern care actually works. These high-cost, high-touch therapies now make up more than half of total U.S. drug spending, despite representing only a small share of prescriptions, a shift that’s reshaping how patients access and stay on treatment.
Why has specialty pharmacy become the linchpin between access, affordability, and outcomes in modern healthcare?
On this episode of I Don’t Care, host Dr. Kevin Stevenson sits down with Grant Knowles, SVP of Clinical Services and Payer Strategy at Senderra Specialty Pharmacy, to unpack the evolving role of specialty pharmacy in improving patient outcomes. Together, they explore how clinical oversight, financial navigation, and emerging technologies are reshaping how patients access and adhere to life-changing therapies.
Top insights from the talk…
- Specialty pharmacy goes beyond dispensing medication, serving as a central coordinator across fragmented healthcare stakeholders to manage complex therapies and patient needs.
- Financial toxicity remains one of the biggest barriers to adherence, with 23–25% of patients delaying or abandoning treatment due to cost pressures.
- Technology and AI are transforming patient engagement, shifting communication from phone calls to digital-first experiences while maintaining critical human touchpoints.
Grant Knowles is a healthcare executive with over 15 years of experience across specialty pharmacy, managed care, and pharmaceutical operations, with expertise in business development, contracting, and supply chain strategy. He has held senior leadership roles, including SVP of Clinical Services and Payer Strategy at Senderra Specialty Pharmacy and executive positions at Ardon Health, where he led growth, operations, and industry partnerships. A managed care residency-trained pharmacist, Knowles is recognized for driving innovation, improving patient experience, and delivering sustainable growth in highly competitive healthcare markets.
Article written by MarketScale.
