Technology is Helping Restaurants During a Labor Shortage. Do Patrons Feel the Same?

 

As customers, we’ve all grown accustom to using QR codes to pull up digital menus on our devices, and that doesn’t look to be going away with an emphasis on touchless experiences. Does this necessarily mean patrons are embracing all restaurant ordering alternatives, like tableside tablets for ordering and touch screen kiosks?

A recent JLL survey found that diners have a strong preference to engage with staff over technology. But with increasing wages, increasing operational costs, and a continued labor shortage, how sustainable is it to rely on person-to-person communication to elevate the in-restauran experience?

We pinged the host of The Main Course, Barbara Castiglia, on how restaurants can make patrons feel better about using technology to enhance the dining experience.

Follow us on social media for the latest updates in B2B!

Image

Latest

Modular Construction
Why Cities Are Turning to Modular Construction for Public Safety Spaces: A Battalion Chief’s Perspective on Smarter Infrastructure
September 9, 2025

In this insightful installment of the Built Modular podcast, host Michelle Dawn Mooney engages with Lamar Green, Battalion Chief and Department Chaplain for the Daphne, Alabama Fire Department, to explore the transformative impact of modular solutions on local government spaces. Green shares his compelling experience of implementing modular construction during a vital fire station…

Read More
Barstool
Ryen Russillo’s Creator-Owned Pivot: What His Barstool Deal Signals for the Future of Talent, IP, and Distribution
September 9, 2025

Ryen Russillo’s decision to launch his own production company—while tapping Barstool for investment, distribution, and commercialization—lands squarely in the middle of a larger shift: audiences are following personalities more than platforms, and the business is finally catching up. For years, Russillo has been a fixture at the top of the sports podcast charts, first…

Read More
bullying
Addressing Bullying Through Prevention and Connection
September 9, 2025

School Safety Today podcast, presented by Raptor Technologies. In this episode of School Safety Today, Dr. Amy Grosso speaks with Dr. Melissa Mariani to explore school bullying prevention strategies, highlighting whole-school approaches, early intervention, and the power of positive climate in creating safer learning environments. KEY POINTS: Bullying erodes both physical and emotional safety,…

Read More
career journey
Career Growth Is Nonlinear: Move Beyond the Ladder and Lead Your Career Journey with Authenticity and Well-Being
September 9, 2025

Career development no longer follows the predictable “ladder” of past decades. A 2024 Gallup analysis revealed that younger workers are increasingly disengaged from traditional career paths and instead seek purpose, flexibility, and balance in how they define success. Careers today move sideways, backward, and forward—more like a lattice than a ladder—requiring resilience, adaptability, and…

Read More