The Main Course

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.

Episodes

The Retired CEO of YUM! Brands Has the New Goal of Developing the Next Generation of Leaders

The Retired CEO of YUM! Brands Has the New Goal of Developing the Next Generation of Leaders

  David Novak was the first of his family to graduate from college. He studied journalism at the University of Missouri and started working in advertising. After a few turns in his career, Novak found joy in working in the restaurant industry. He eventually co-founded Yum! Brands and acted successfully as CEO for many years. […]

Burnout is a Concern in the Hospitality Industry But How Does Your Team Address It?

Burnout is a Concern in the Hospitality Industry But How Does Your Team Address It?

  Healthy Pour is a consultancy whose mission is to improve the mental health and well-being of individuals, communities, and organizations within the hospitality and adjacent sectors through education, coaching, intervention development, and research. Laura Louise Green, Founder of Healthy Pour, joined Barbara Castiglia to talk about this critical concern in the restaurant and hospitality […]

Using Data to Create a Smarter Restaurant

Using Data to Create a Smarter Restaurant

Jessica Valenzuela conceptualized the GoGoGuest system while using the free wifi at cafes around Europe. What started as a wifi marketing solution has evolved into a more significant consumer connection. The company’s capabilities connect the consumer to the restaurant amenities and leverage their information back to the restaurant. Today, GoGoGuest services over 300 customers across […]

As Eating Patterns Shift, Does Breakfast Still Have Traction?

As Eating Patterns Shift, Does Breakfast Still Have Traction?

  Americans love breakfast. A recent survey indicated that 62% of Americans chose breakfast as their favorite meal of the day. That sounds like an opportunity. Kirk Ruoff, Founder and CEO of Turning Points Restaurant, thinks so as he embarks on turning his award-winning restaurant into a franchise concept. He spoke with The Main Course […]

Helping Restaurant Owners Make Informed Decisions Through Data

  While technology isn’t new, its addition into the restaurant industry has been slow and hesitant. However, the increasing use of automation is driving changes in the industry. Founder and President of CrunchTime! Bill Bellissimo has recognized the importance of technology for over 25 years. Bellissimo chats with The Main Course host Barbara Castiglia about […]

How QSR's Have to Navigate Shortages & Inflation

How QSR’s Have to Navigate Shortages & Inflation

Wing It On! is a QSR brand focused on providing chicken lovers with better wings and sandwiches in a takeout and delivery model. Matt Ensero, Wing It On’s CEO, launched his first location in 2011 in Waterbury, CT. Today, Wing it On! is in ten locations with one food truck and nine brick & mortar […]

Creating the Roadmap for the Digital Restaurant

Creating the Roadmap for the Digital Restaurant

The omnichannel experience that first wreaked havoc with the retail industry quickly began to make its impact on the restaurant industry even before the pandemic. The disruption caused by the pandemic accelerated this trend requiring restaurant owners of national chains and family-run businesses as well as every restaurant version in between to adapt or die. […]

Can Seafood Really Be As Accessible As The Corner Bar?

Can Seafood Really Be As Accessible As The Corner Bar?

Can seafood really be as accessible as the corner bar? Shuckin’ Shack was designed on this premise of making seafood an everyday menu item as opposed to the white tablecloth service. The company’s CEO Jonathan Weathington joined The Main Course host Barbara Castiglia to share the company’s story and his thoughts on franchising. While Shuckin’ Shack is a […]

Advances In Manufacturing Makes Plant-Based More Viable But Will It Take Over?

Advances In Manufacturing Makes Plant-Based More Viable But Will It Take Over?

After 15 years as a mechanical engineer in the aerospace industry, Christie Lagally decided to utilize her skills to champion plant-based foods. Barbara Castiglia spoke Lagally, Founder and Chief Executive Officer at rebellyous foods, about her unique career path and why plant-based foods are so important to her. When Lagally first went to college she […]

One Chain Has Unfrozen the Dessert Market with a Rapid Expansion

One Chain Has Unfrozen the Dessert Market with a Rapid Expansion

The Main Course served up something sweet when Nicole Di Pietro, Vice President at Jeremiah’s Italian Ice, dropped in to talk all about these tasty frozen treats served up with a smile. Jeremiah’s Italian is no newbie to the frozen treat stage; they’ve been scooping Italian Ice since 1996. Florida residents know Jeremiah’s, where it […]

Master Sommelier Shares Why He Helped Create the Independent Restaurant Coalition In A New Documentary

Master Sommelier Shares Why He Helped Create the Independent Restaurant Coalition In A New Documentary

  Colorado restauranteur Bobby Stuckey, Partner & Master Sommelier at Frasca Food and Wine, knows the challenges of making a restaurant a success under normal economic conditions. Add in a global pandemic, and the recipe for any restaurant owner is one for trying to avoid disaster and keep the doors open. SOMM TV documents Stuckey’s […]

The Legal Issues Restaurants Need to Face Head on in 2022

The Legal Issues Restaurants Need to Face Head on in 2022

Pooja Nair, Partner at Ervin Cohen & Jessup LLP, is not only a business litigator for the food and beverage sector; she’s a problem solver. Through her work, Nair advises food and beverage clients, startups, and other businesses on a full range of issues, from employment and trade secrets to partnership disputes, intellectual property, and […]

Curating a Dining Adventure That Brings Together a Cities Iconic Tastes Under One Roof

Curating a Dining Adventure That Brings Together a Cities Iconic Tastes Under One Roof

  People familiar with Time Out Magazine may already be familiar with the Time Out brand and what that brings to the table. And lately, that table can be found in a unique dining experience located in seven major cities from Miami to New York, and Montreal to Dubai; Time Out Market. Jay Coldren, COO […]

How One Restaurant is Spicing Up a Popular Fast Food Classic

How One Restaurant is Spicing Up a Popular Fast Food Classic

  In this episode of The Main Course, Barbara Castiglia speaks with Big Chicken’s CEO Josh Halpern to learn about the disruption this franchise is posed to cause franchises focused on chicken. Big Chicken opened the doors of its first brick and mortar venue in Las Vegas, NV in 2018. Since then, they’ve opened several […]

Why a Restaurant's Digital Footprint is a Main Metric for Fiscal Success

Why a Restaurant’s Digital Footprint is a Main Metric for Fiscal Success

Barbara Castiglia spoke with Savneet Singh, president and CEO of Par, a software and hardware solutions company for the restaurant industry, about the importance of technology to survive the pandemic. “The pandemic pulled all that [technology] forward. If you didn’t have great technology … it was really hard to survive,” Singh explained. “You clearly saw […]

As Delivery Apps Spread, Innovating the Last Mile Remains an End Goal

As Delivery Apps Spread, Innovating the Last Mile Remains an End Goal

Host Barbara Castiglia welcomed to The Main Course Yariv Bash, CEO of Flytrex, to discuss an innovation in food delivery that has long been on the radar, but whose growth has been exacerbated by the pandemic: drones. While his company was founded in 2013 under different circumstances, it only took until 2016 for Bash and […]

How a Guatemalan Chicken Restaurant Acquired New Diners and Kept Them

How a Guatemalan Chicken Restaurant Acquired New Diners and Kept Them

The fast-casual chicken market has a lot of competition in the U.S. That hasn’t stopped Campero USA from growing and winning over consumers. The Guatemalan brand has achieved great success in the U.S. market. Sharing the story is the company’s Managing Director and COO Luis Javier Rodas joined The Main Course Host Barbara Castiglia. Rodas has spent over 20 years […]

How A&W Floated Through the Pandemic Without Laying Off a Single Employee

How A&W Floated Through the Pandemic Without Laying Off a Single Employee

  As arguably the oldest franchise brand, A&W is known for its classic root beer floats, but many aren’t aware of the many other options they offer at their many franchised stores. John Palumbo, senior director of franchise development at A&W, spoke with Host Barbara Castiglia about the history and future of the brand, including […]

The Tools Restaurants Will Need to Reach Their 2022 Goals

The Tools Restaurants Will Need to Reach Their 2022 Goals

  Before technology entered the restaurant industry, commercial businesses had to rely on cash registers. The first industry to adopt a point of sale (POS) system were retail and grocery stores, and restaurants didn’t integrate the technology until about 30 years ago. President and Founder, Nadav Solomon, of Tabit, a POS and tableside ordering system […]

50% of Online Shoppers Abandon Their Cart. What's Making Them So Flaky?

50% of Online Shoppers Abandon Their Cart. What’s Making Them So Flaky?

  Host Barbara Castiglia talks the latest restaurant technology with Zuppler’s Founder and CEO, Shiva Srinivasan. Zuppler, an online ordering management company, serves primarily independent restaurants and some chains, focusing on ensuring the company’s brand is maintained throughout the online ordering process. Initially, Zuppler started as a portal, similar to a Grubhub, but as more […]

“The Employee is My First Customer.” Strategies for Restaurant Success from Legacy Restaurateur

  Author, restaurant owner and hospitality industry expert Barry Jessurun discussed his book, life lessons, and tips for restaurant success with Host Barbara Castiglia on The Main Course. As owner of Green Valley Hospitality, Jessurun has ran four restaurants ranging from fast-casual to higher-end menus to university settings for up to 32 years. While he […]

Why Are McDonald’s Ice Cream Machines Always Down?

Why Are McDonald’s Ice Cream Machines Seemingly Always Down?

  Key Points 86 Repairs utilizes technology for data-centric decisioning in restaurant industry. Restaurant industry lacks data to utilize preventative maintenance plans. Data and technology will continue to move restaurant industry forward. Commentary: Daniel Estrada, co-founder and CEO of 86 Repairs, noticed a large gap in the restaurant industry, which ultimately lead to the formation […]

Is it Time to Reinvent the Drive-Thru?

Is it Time to Reinvent the Drive-Thru?

  Traditional American fast food is perceived by many to be inevitably unhealthy; however, it doesn’t have to be. Amy’s Kitchen is reinventing the classic American drive-thru one organic, vegetarian burger at a time. In this episode of The Main Course, Host Barbara Castiglia sat down with the President of Amy’s Drive-Thru, David Wolfgram, to […]

When It Comes to Customer Data, What Do Restaurants Really Need to Capture?

  Key Points: QSRs experienced a quick, major disruption during pandemic. Technology and data are pivotal to QSR success. Bottle Rocket helped build the Chick-Fil-A customers love today. Commentary: Host Barbara Castiglia discussed all things modern restaurant management with Peter Klayman, quick service restaurant (QSR) and practice lead at Bottle Rocket. Klayman focuses on consulting […]

How Paris Baguette Maintains Quality Across Its Stores

How Paris Baguette Maintains Quality Across Its Stores

  Key Points: Paris Baguette has nearly 4000 bakery-cafes worldwide. They maintain standards by having regular store audits. They also constantly train, film and, review in order to maintain standards. Commentary: If the thought of a French baguette or pastry puts you in a good mood, you’ll love the latest delicious episode of The Main […]

How Can Restaurants Capitalize on Digital Orders?

How Can Restaurants Capitalize on Digital Orders?

  Acceleration of restaurant technology adoption isn’t slowing down. The rush to adapt during the pandemic is still occurring, with new guest expectations and operational workflows. So, how is technology solving the restaurant industry’s biggest challenges? The Main Course host Barbara Castiglia spoke with Steve Simoni, CEO of Bbot, on the topic. Simoni described the company’s […]

Data Shows Digital Orders are Here to Stay. How Can Restaurants Capitalize?

Most of us contributed in some way to the $26.5 billion dollar revenue for food delivery businesses in 2020. With exploding success, new questions arise, like· what ways can hospitality brands can improve retention and bring in new workers to address hiring challenges and labor shortages? And what’s next for contactless ordering and payments now […]

Innovating Technology Into the First Meal of the Day

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   While having a robust to-go strategy is imperative for almost all restaurants now, many full-service locations weren’t prioritizing until the pandemic. The Main […]

Rethinking Your Restaurant’s Digital Presence

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The restaurant industry has been through a lot in the last year-plus. Some have pivoted and grown, while others faltered. So, what was […]

Indian Fast-Casual Brand Wants You to Eat Anywhere You Want

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Indian cuisine concepts on a franchise level aren’t represented very well in the U.S. However, Curry Up Now is changing that dynamic. The CEO and […]

The Journey To Own The Roy Rogers Brand

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   On this episode of The Main Course, Host Barbara Castiglia talked with Jim Plamondon, Co-President of Plamondon Companies, which specializes in hotel management […]

How to Ensure Your Restaurant Engages with Families and Children

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Being family-friendly is a goal for many restaurants and hospitality brands. They want to appeal to this segment of the population. Talking about […]

What’s Next for New York City Restaurants?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   While restaurants and other hospitality venues are now open, restaurants are still waiting for the dust to settle. With the Delta Variant […]

The Symbiotic Relationship between Hospitality, Foodservice and Travel

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   These three fields blend together, but they’re often talked about separately. Restaurants, hospitality, and travel all intersect and rely on one another. On […]

Why Edmentum Entered Into a Definitive Agreement to Acquire Apex Learning

Celebrating the leaders and experts that are powering education into the future, MarketScale sets out to ask the “right questions” in EdTech to understand the changes in policy and technology that will power our universities, tradeschools, and companies – and drive growth in upskilling certifications.   The EdTech space is in a state of flux. […]

Getting Back to Basics in the Health Market

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   On this episode of The Main Course, Host Barbara Castiglia talked with Steve Schulze, the Founder of Nékter Juice Bar, a juice bar […]

How Has Guest Behavior Evolved?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Many things shifted in the restaurant industry during the pandemic. A lot of restaurants were forced to change and change quickly to keep […]

Using Data To Take The Guesswork Out Of Price Increases

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Restaurants have had a tough time due to the COVID-19 Pandemic. Having to adjust constantly was challenging. But, having crucial data at their […]

Using Data To Leverage The Customer Experience

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   In restaurants, chefs, managers, and owners pay attention to the food, the dining room, and the service. These are important, but one often […]

Underutilized Spaces Are the Next Frontier for Independent Restaurants

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Food markets are centuries old, but the modern equivalent is a customer-driven experience, blending cuisines from around the world. One incarnation of this […]

Why One Popular Chain is Bullish on Franchising in 2022

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.     On this episode of The Main Course, Host Barbara Castiglia talked with John Ramsay, the Vice President of Franchise Sales for Noodles […]

When it Comes to Comfort Food, Junior’s Takes the Cake

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   On this episode of The Main Course, Host Barbara Castiglia talked with Alan Rosen, Owner, Junior’s Cheesecake, the New York heritage brand since […]

The Laws and Regulations You Need to Know Before Opening Your Ghost Kitchen

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   There’s never been more demand for on-the-go and delivery options for restaurant customers – and that’s led to a race for optimal solutions […]

How the Food Industry Can Cater to a Growing Focus on Health and Wellness

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   On this episode of The Main Course, Host Barbara Castiglia talked with Ross Franklin, the Founder and CEO of Pure Green, an omnichannel […]

How One Restaurant Chain Rides the Green Wave

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Established in 1998, Cheba Hut is the first marijuana-themed sandwich “joint” that provides customers with made-to-order food in an eclectic fast-casual environment. Seth […]

How To Turn Around A Restaurant With The Restaurant Coach

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The restaurant industry took a significant hit over the past year, perhaps more than any other industry. Despite record takeout numbers, 1 in […]

How to Put Your Restaurant Franchise’s Growth on the Front Burner

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Melting Pot fondue restaurants are an experiential concept that’s “as much about what’s going on around that fondue pot as it is […]

Are Modular Marketplaces the New Must-Have Amenity?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Food lockers for modular marketplaces were already becoming popular before the pandemic accelerated adoption of the concept and technology. To discuss this emerging […]

How Nathan’s Famous Gave Its Old Dogs Some New Tricks for the Younger Generation

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   On this episode of The Main Course, Host Barbara Castiglia talked with James Walker, Senior Vice President, Restaurants for Nathan’s Famous. The duo […]

How the Pandemic Reshaped Restaurants’ ECommerce Business

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The pandemic has turned many industries upside down, including the restaurant sector. While farsighted restaurants had digital plans on their future roadmaps before […]

How Can Your Restaurant Engineer More ‘Wow’ Moments

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry. Food quality and customer experience are fundamental to the restaurant business and are often the result of a dedicated team that puts customers first […]

All the Trimmings: How to Build a Holistic Restaurant Concept and Brand

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   While the food and beverage portion of a meal is the main focus, restaurateurs also develop other aspects of the business to create […]

A Better Way to Close Your Tab

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Technology is an ever-increasing presence in restaurants. Over the past year, restaurants have scrambled to move to contactless services to help prevent the […]

Fogo de Chão’s CEO Plans to Reenergize Experiential Dining

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Experiential dining has always been a special segment combining outstanding service, unique moments, and delicious food. But it came to a halt during […]

Restaurant Hygiene Standards Should Remain High Even After the Pandemic Fades

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Restaurants have always placed importance on hygiene. With local, state, and federal guidelines, it was top of mind. However, the pandemic shifted it […]

What’s Inside New Hybrid Ghost Kitchens

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Ghost kitchens are now part of the vernacular, as delivery became the go-to for restaurants during the pandemic. Those trends, coupled with the […]

Why Restaurants Should Tap Into the Meatless Monday Movement

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Meatless Monday, first introduced in 2003, is a movement that’s still going strong. This global campaign seeks to encourage consumers to cut out […]

Ecommerce’s Role in the Booming Global Coffee Industry

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The pandemic briefly took away one of the world’s beloved institutions – the coffee shop. As the world opens up, the opportunity to […]

A Future of Meat without Animals? It’s Closer than You Think.

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Paul Shapiro is not your average entrepreneur. He is the author of Clean Meat: How Growing Meat Without Animals Will Revolutionize Dinner and […]

How Your Restaurant Can Step Up the Restaurant Experience with Data

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Data and technology are used in restaurants but not used to build relationships. It’s mainly used to track customer purchases, track inventory, scheduling […]

What Does It Mean to Be a Wealthy Franchisee?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Franchising is critical to the restaurant world, but not every franchisee is successful. So, what’s the secret recipe? Franchise expert, speaker, and author […]

Gift Cards Don’t Have to be Boring, Use AR to Virtually Gift an Actual Item

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Technology is a crucial component of restaurant recovery. Augmented reality (AR) has many applications to drive value, especially in personalizing and modernizing the […]

Adding Franchisee Input to Update an Iconic Brand

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Iconic brands create experiences for their customers. That’s the feeling many Californians have about Fosters Freeze, which dates back to the 1940s. Their soft-serve […]

Is Business Dining Ready for a Resurgence?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Is business dining making a comeback after being hit hard by the pandemic? Industry expert and Dinova CEO Alison Galik joined The Main […]

Barbecue Chain Leverages Data to Brighten Customer Experiences

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course is talking barbecue and big data today. Host Barbara Castiglia chatted with Joe Tenczar, Chief Strategy Officer at Sonny’s BBQ. […]

How Did Some Restaurant Chains Grow During the Pandemic?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   How did some restaurant chains grow during the pandemic? They had to pivot and meet new customer demands to answer the consumer question […]

Navigating the Legalities for Restaurants

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course brings a new perspective to the world of restaurants by looking at the legalities involved in operating during a pandemic. […]

Adding Heart to the Franchise Business Model

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Many restaurants suffered big blows during the pandemic, but not Teriyaki Madness. It experienced growth and expansion. So, what’s their secret recipe for success? […]

Restaurants Enjoy Start of Post-Reopening Boom

Restaurants Enjoy Start of Post-Reopening Boom

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course always has a pulse on what’s next for the restaurant industry. For a look at the restaurant industry outlook for […]

How Oracle Empowers Restaurants to Go Mobile with Flexible Technology

How Oracle Empowers Restaurants to Go Mobile with Flexible Technology

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course returns to the topic of restaurant technology, which has been a lifeline for most businesses during the pandemic. But how […]

What Restaurants Need to Know About Cybersecurity

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Providing angles on all types of topics for restaurants is the goal of The Main Course. Host Barbara Castiglia spoke with litigator and […]

Optimizing Restaurant Staffing to Stay Agile in an Evolving Industry

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course seeks to bring listeners insights from every corner of the industry. The topic of this conversation is restaurant staffing. Host […]

Restaurant Operations Guru on How to Win the Takeout Game

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The restaurant guest experience looks remarkably different; however, the pandemic didn’t create the desire for frictionless, easy, and fast to-go ordering. It did […]

Pairing the Playlist with Your Restaurant’s Atmosphere

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The Main Course offers listeners lots of sensory experiences, though, most of the time, it’s all about taste and smell. Now, the podcast […]

Mixing Up Beverage-To-Go Programs

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Every great meal needs an equally tantalizing beverage. For a pulse on what’s happening in the world of cocktails, host Barbara Castiglia spoke […]

Reviewing Super Bowl Food Ads: Who Scored?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   TV advertising has evolved to meet the 21st-century consumer, but how do brands really know if they’re effective? Breaking down this question and […]

Keeping up with the Unlimited Demand of Delivery and Curbside

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Off-premise dining was a small segment of table service restaurant. Then it became a lifeline during the pandemic. The Main Course is diving […]

Revamping Restaurants Beverage Programs with Healthier Options

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   While The Main Course loves to talk about food, there’s another part of the menu that restaurants and consumers are seeing evolve too—beverages. While the […]

How AI is Predicting Restaurant Needs

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The restaurant industry leaned on technology solutions in 2020, adopting them at a record pace. The Main Course is always keen to talk […]

How Employees Are Managing Crisis Communications for Restaurants

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Covering all aspects of the restaurant world is what The Main Course is all about. The series has looked at almost every angle […]

Bringing Optimism Back to the Restaurant Industry

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The dining experience has endured a seismic shift during the pandemic. What have experts learned in the last year, and what does the […]

Is the Vegan Takeover of Fast Food Coming in 2021?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Fast food is a multi-billion-dollar industry in the U.S., rooted in convenience and comfort food. But consumers are changing, and […]

Why Burger Flipping Robots are Revolutionizing Quick-Serve Restaurants

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The adoption of robotics and automation has grown across many industries, and food service is starting to embrace it. The […]

Restaurant’s Digital Embrace Enhances Experiences

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Digital channels were already gaining traction in the restaurant industry before the pandemic, but COVID-19 forced many restaurants to adopt […]

Dining Concepts Get Virtual Shakeup

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The food and beverage industry is on the cusp of a revolution. The convergence of technology, a pandemic, and shifting […]

Powerful Digital Presences Are Transforming Foodservice and Hospitality

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Restaurants have always had one primary goal: providing the optimal dining experience that will keep tables filled from open to […]

Is Email the Secret Sauce of Marketing for Restaurants?

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   While becoming a favorite local hotspot and enjoying the perks of word of mouth marketing is likely every restaurant owner’s […]

Driving Restaurant Connectivity and Innovation

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry. On this episode of The Main Course, host Barbara Castiglia chats with Eric Symon, Director of the Enterprise Process Innovation Center […]

Creating a (Jamba) Juicy Future

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   Whether a business model is successful or not, sometimes revamping just makes sense. For instance, Netflix moved from just distributing […]

How The Halal Guys Grew from a Food Cart to an International Franchise

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   From the wild west chuckwagons that kept cowhands fed as they drove herds of cattle to market, to the lunch […]

What Lies Ahead for the Future of Food Traceability

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   A key component of the FDA’s New Era of Smarter Food Safety Blueprint, the U.S. Food and Drug Administration (FDA) just […]

Identifying the Next Great Restaurant Franchise

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   When you need insight, asking an expert is the right way to go. Which is why Barbara Castiglia, host of […]

From Building Steak Houses to Building the Supply Chain

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.   The restaurant industry is one of the most resilient, as it’s always changing, evolving, and adapting. COVID, by far, has […]

It’s Time to Bring More Personality to the Restaurant Experience

  Running a restaurant is a lot more than just creating quality food. It’s a dynamic business, impacted by many internal and external factors. Technology has been evolving how restaurants run, and expert Dirk Izzo, President & GM at NCR Hospitality, offered insights on what’s happening now and what to expect. The pandemic accelerated tech […]

A Story of Change: 35 Years of Leading Dunkin Donuts with Robert Rosenberg

  The restaurant industry has always been one of change and the need to adapt. Lessons learned from years of experience can contribute greatly to the next generation of food service entrepreneurs. Robert Rosenberg, former Dunkin Donuts CEO, was at the helm for 35 years, seeing his share of successes and failures. He’s now captured […]

Building a Restaurant Concept That Provides Unique Experiences

  Modern Restaurant Manager Executive Editor and host of MarketScale’s The Main Course Barbara Castiglia was joined for this episode by a guest who’s gone to the dogs – literally. FreeRange Concepts Co-Founder Kyle Noonan has an extensive resume chock-full of experience in the restaurant and hospitality industry and, alongside Co-Founder Josh Sepkowitz, has crafted […]

Driving Restaurant Reopening with Consumer Data

  On this episode of The Main Course with host Barbara Castiglia, Castiglia was joined by Dara St. Louis, Senior Vice President and Founding Partner at Reach3 Insights. St. Louis has been in market research for more than two decades, and she now helps Reach3 Insights accomplish its mission to drive “transformational change that places […]

What are Restaurant Owners Challenges Right Now?

On this episode of The Main Course, host Barbara Castiglia and Mike Whatley, Vice President, State and Local Affairs for the National Restaurant Association, discussed the wide range of challenges facing restaurants during this period of reopening and efforts being made to help owners and operators address them. In particular, the duo tackled how restaurants […]

How Restaurants Can Own Their Digital Ordering Footprint

  Every disruption in an industry starts with a challenge and an idea. Nabeel Alamgir, CEO, and Co-Founder of Lunchbox, has always loved a challenge. He came to the U.S. 15 years ago, not speaking English. What happened next is an entrepreneurial story that everyone can celebrate. He began working at a burger joint run […]

Taking On ‘Toxic Turnover’ in the Modern Restaurant Industry

  On this episode of The Main Course with host Barbara Castiglia, ShiftPixy CEO Scott Absher outlined how his company is making staffing, particularly in the modern gig economy, simpler. ShiftPixy bills itself as “the cure for toxic turnover,” noting a vision to deliver an ecosystem that “enables you to share human capital and never […]

Why Food Safety and Education is More Important than Ever Before

Thanks to several highly-publicized hospitalizations and deaths from improper food handling, food safety has maintained a large presence in public health for several years. However, in the midst of a global pandemic, food safety guidelines become even more crucial for the health of consumers. Barbara Castiglia talks to Francine Shaw, the CEO of Savvy Food […]

What Role Will Technology Play in Restaurant Recovery?

  It’s no secret that the restaurant industry is massively struggling right now due to social distancing orders. Even though restaurants are rapidly attempting to adapt through creative solutions such as offering take-out cocktails, selling groceries and supplies, and creating meal kits—alongside regular takeout orders—many restaurants are struggling to keep their doors open in 2020. […]

Navigating Legal Challenges in the Restaurant Industry

On this episode of The Main Course with host Barbara Castiglia, Pooja Nair, Litigation Partner at Ervin Cohen & Jessup offered her insight into a perhaps less-prominent aspect of the restaurant and foodservice industries – legal challenges. For those starting or running a restaurant, the principle goal and motivation is to serve delicious food and […]

How to Protect Your Business From Liabilities

  With mask mandates becoming a common practice in many public spaces, employers force customer-facing service workers to shoulder the responsibility of policing proper mask-wearing procedures. But is this really fair to them? How can business owners protect their employees in these situations? And how can they protect themselves from potential lawsuits from the Occupational […]

Creating Community and Finding Success in the Crowded Coffee Space: The Main Course

  The restaurant industry is intense, competitive, and ambitious. The coffee and cafe scene is perhaps an even crazier breed of caffeinated chaos. But with over 400 billion cups of coffee consumed per year, the demand and desire for a good cup is not going anywhere. “The Main Course,” dips into the world of coffee […]