Hospitality
Guest experience, hotel tech, and travel industry trends.
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Nash & Smashed moves past one meal size with Qu's tiered menu tools
The 35-unit franchise's old POS offered one meal size and a flat add-on. Qu's menu tools now let it build tiered offers for kiosks to upsell.
All Articles
Choice Hotels raises 2026 RevPAR outlook as data center demand lifts Q3
In Q3, Choice hotels near data centers pulled ahead as extended stay passed 40% of its U.S. pipeline.
Only 15% say AI has improved frontline hotel work, AHLA and Actabl report finds
84% of hotel respondents say AI improved their work; only 15% say it improved frontline work. Hotel Dive reads the gap as a guest-facing AI opportunity.
Accor selects IDeaS Optix as a referenced BI tool for its hotels
Accor made IDeaS' Optix a referenced BI option for its hotels. IDeaS already serves as Accor's revenue management system of record.
HotelPartner's rebrand bets that hotel profit is won in distribution
HotelPartner has added 'profit' to its name and launched a service-light tier for consultants and smaller hotel groups across Europe.
Extended stay is 40% of the U.S. hotel development pipeline
Extended stay is 40% of U.S. projects; early planning thinned since 2025 as conversions rose and luxury grew.
Hyatt expects 10 hotel openings in Canada in 2027, its largest year there
Hyatt has more than 40 deals in its Canadian pipeline, including 10 hotels expected to open in 2027, putting it on track for its largest year there.
Switching laundry suppliers saved one Avendra client almost $75,000 a year
An Avendra client saves almost $75,000 a year on laundry, and a Cornell trial found menus without dollar signs lift the average check 8%.
Airbnb bars hosts from assigning checkout chores starting November 20
Guests can no longer be required to strip beds, wash dishes, run laundry or haul trash. Hosts can still ask for the basics. Cleaning fees stay. The host community is split between relief and threats to leave, and the move pushes short-term rentals closer to a hotel standard.
Extended-stay manager Sandpiper adds Hampton Inn and three more brands in 90 days
Sandpiper Hospitality takes on 12-plus hotels in 90 days, including four brands new to its portfolio from Hilton, Marriott and IHG.
An open-source hotel PMS connector keeps AI booking changes off by default
Miquel Gelabert Cifre's open-source MCP server gives AI assistants nine read tools on a hotel PMS and keeps reservation changes behind two locks.
YYForce robots projected to cut selected costs 10% at 772-room Singapore hotels
YYForce's rollout at Novotel and Mercure Singapore on Stevens comes with a net 10% cost projection. Humanoids come later, as research.
Leonardo Hotels rebuilds its development team to absorb 28 new hotels in 2026
About 20 of the 28 hotels Leonardo expects to add in 2026 come from the former Revo portfolio.
Spire Hospitality puts hotel IT, forecasting and AI under one executive
Spire's new Strategic Asset Performance division hands SVP Shozib Khan IT, financial planning, hotel systems, AI strategy and the owner relationship.
AI Hospitality Group aims for 500-basis-point margin gains in six months
Ex-Remington CEO Sloan Dean's new Dallas startup will run hotels with AI agents under management contracts, backed by a $7.5 million seed round.
Nobu's San Juan hotel keeps it to 50 rooms and leads with the restaurant
Nobu Hospitality plans to open Nobu Hotel and Restaurant San Juan in 2028, with 50 rooms, a street-level restaurant and bar, and a rooftop lounge and bar.
How holiday calendar shifts can skew weekly travel comps
A calendar shift can move holiday travel into a different comparison week than the year before, making one week look weak and the next look strong.
My Place relaunches Trend with an introductory royalty for franchises executed before Dec. 31
Hotel conversions are up 15% year over year. My Place has relaunched Trend as three tiers, pitched as a franchise path without heavy capital requirements.
Hotel Effectiveness: HPOR gains continued through H1 2026
Labor hours per occupied room fell in H1 2026, but the year-over-year gains were smaller in Q2. Hourly wages rose 2.9% to 3.3%.
If a competitor's move triggers your rate change, that is market-based pricing, not dynamic
Lighthouse's September 8 guide draws one line between market-based and dynamic pricing: is a competitor's rate the trigger, or one input among several?
STR: Summer 2025 was tracking as weakest in four years
STR counted 1.4 million fewer room nights in summer 2025 as weekday business travel plateaued. That soft 2025 base is a key benchmark for reading 2026 gains.
Aimbridge's LIFT tool flags hotel staffing gaps before the financials do
Aimbridge Hospitality has rolled out LIFT, a proprietary AI-assisted labor tool, across its managed hotels after a pilot showed housekeeping and laundry gains.
Fragmented POS systems are restaurants' biggest missed data opportunity, Oracle says
Oracle Restaurants, Signature Systems and 110 Ventures tell Bar & Restaurant where POS data goes unused and why unifying platforms matters.
More than half of hotels are still short-staffed despite 70% raising pay
AHLA's 2026 owner survey: 71% cite supply costs as the top pressure, 70% offer higher wages, and more than half remain understaffed.
From the archive
Wi-Fi 7's Real Hotel Advantage Isn't Speed. It's Traffic Management.
The rapid evolution of WiFi technology has transformed the way networks are understood and utilized. In recent years, there has been a shift from complex technical nomenclature to simpler, more accessible terms like WiFi 5, 6, and now, WiFi 7. This change is not just cosmetic; it represents a significant shift in connectivity technology and how it impacts guest experience in hospitality.
Meet in The Lobby - Meet The Hosts!
A new podcast has entered the hospitality space, and it is bringing two industry veterans along with it. "Meet in the Lobby" is a show built for hospitality professionals, hosted by two practitioners who between them have decades of hands-on experience navigating the industry. The debut episode gives listeners a chance to get acquainted with the voices behind the microphone before the real conversations begin.
The Origin of Revpar Media: Host Calvin Tilokee’s Journey from Revenue Management to Performance Storytelling
Something has shifted in hotel marketing, and you can feel it. In a landscape where every property can publish polished visuals, aesthetics alone are no longer enough to stand out—or to convert attention into bookings. Research increasingly shows that social media now plays a meaningful role in how travelers choose destinations and plan trips,…
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