Hospitality
What Automation Means for the Future of Restaurant Employee Training
Automation is on the rise in almost every aspect of the restaurant industry These innovations, while not designed to eliminate human jobs, will certainly redefine the expected skill set of a restaurant employee in the future In 2018, the minimum wage rose in 18 states,...
The End of Food Waste May Start with a Printer
Food waste is a serious problem in the modern world. According to the Food and Agriculture Organization of the United Nations, approximately 1.3 billion tons, or one-third of all food produced, ends up in landfills. With this in mind,...
Office Hours with Michael McCall: Knowing What the Customer Wants As Much As They...
Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business at Michigan State University. My primary areas of expertise lie in customer...
Hospitality Expert Mailbag, March 4, 2019
Ultimately, hospitality is about customer service and satisfaction. Entire businesses' success is determined on someone having a positive personal experience, whether it is a takeout restaurant or a five-star resort. To get a professional perspective on the changes sweeping the...
