Hospitality

How Self-Service Automation Can be the Key to Success

Self-Service Automation

Key Points: Staffing or a lack, therefore, is a serious issue that makes managers wonder where everybody went to Kiosks technology helps with operations and customer experience. Self-service technology does not focus on replacing human effort but complementing it for the best business outcomes. Host Michelle Mooney spoke with Warren Dehan, President of Maestro PMS, […]

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Articles
How Self-Service Automation Can be the Key to Success

Key Points: Staffing or a lack, therefore, is a serious issue that makes managers wonder where everybody went to Kiosks technology helps with operations and customer experience. Self-service technology does not focus on replacing human effort but complementing it for the best business outcomes. Host Michelle Mooney spoke with Warren Dehan, President of Maestro PMS, […]

Read More
Articles
WNW HOSPITALITY SELECTS AAVGO’S VIRTUAL FRONT DESK Aavgo and WNW Partnership Will Offer Guests an Innovative Digital Experience PRESS RELEASE NOVEMBER 2022

SAN MATEO, CA, November 2022: WNW Hospitality Management, a premier hotel management company, has selected Aavgo to implement its Aavgo360 Platform and Virtual Front Desk that ensures a superior digital experience for all hotel guests. Aavgo’s 360 Platform and Virtual Front Desk provide hotels with an end-to-end 360° platform that streamlines operational efficiency and enhances […]

Read More
Articles
The REAL ID Compliance Goal Originated in 2005. Why Have there Been So Many Delays and What is the Culprit for the Most Recent REAL ID Postponement?

You’ve probably heard about the REAL ID movement, which originated in 2005 to improve security measures for traveler identity after 9/11. After the deadline for obtaining one has been postponed multiple times since 2005, it’s no surprise that the most recent REAL ID postponement was pushed back yet again—from May 3, 2023 to May 7, […]

Read More
Articles
Making the Most of Venue In-Concourse Sponsorship Activations

Brands spent over $68 Billion in sports, entertainment, cause, and event sponsorship properties in 2021. Were these efforts effective? Did they achieve and deliver the desired results in sponsorship activations? It’s the age-old marketing/sales problem; how much to spend on activities such as venue sponsorship activations when the ability to achieve measurable results is […]

Read More
Articles
Hospitality Lessons from the Discover Qatar Digital Kiosk Launch

The digitization and contactless era from COVID is not going anywhere; it is here to stay, and a digital kiosk is just one part of that. Kiosks are being used across a variety of industries, including hospitality, entertainment, sports, retail, and groceries. In fact, a recent study by Zion Market Research revealed that the global […]

Read More
Articles
IAAPA Expo 2022: What’s New in Themed Entertainment?

Amusement Park enthusiasts might be saving for a summer vacation to ride the latest attractions, but the industry insiders provided a sneak peek into the next hospitality and tourism revolutionary rides and games. IAAPA Expo 2022 at the Orange County Expo Center wrapped up in November, and more than 1,000 attendees saw what the future […]

Read More

Latest

China Chip Controls manufacturing plant
Biden Nears Win as Japan, Dutch Back China Chip Controls
January 29, 2023

For more on the West’s race to implement China chip controls, read Bloomberg’s explainer on the computer chip “arms race.” (Bloomberg) — Japan and the Netherlands are poised to join the US in limiting China’s access to advanced semiconductor machinery, forging a powerful alliance that will undercut Beijing’s ambitions to build its own domestic […]

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NYSE Mayhem Traced to a Staffer Who Left a Backup System Running
January 28, 2023

(Bloomberg) — More than 700 miles from Wall Street, the New York Stock Exchange’s backup data center on Cermak Road in Chicago is supposed to safeguard US markets, standing by at all hours in case disaster ever strikes the world’s largest venue for trading shares. When markets are closed, it participates in a well-worn routine, […]

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California storms farmers
California Storms Have Farmers Rushing to Avoid Crop Shortfall
January 28, 2023

(Bloomberg) — California farmers are facing costly damages from weeks of severe California storms that may trigger more expensive US fruits and vegetables in a time of massive food inflation. “The numbers are going to be somewhere in the hundreds of millions and perhaps in the billions,” Dave Puglia, head of the trade group Western […]

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Latest Articles

Articles
WNW HOSPITALITY SELECTS AAVGO’S VIRTUAL FRONT DESK Aavgo and WNW Partnership Will Offer Guests an Innovative Digital Experience PRESS RELEASE NOVEMBER 2022
January 5, 2023

SAN MATEO, CA, November 2022: WNW Hospitality Management, a premier hotel management company, has selected Aavgo to implement its Aavgo360 Platform and Virtual Front Desk that ensures a superior digital experience for all hotel guests. Aavgo’s 360 Platform and Virtual Front Desk provide hotels with an end-to-end 360° platform that streamlines operational efficiency and enhances […]

Read More
The REAL ID Compliance Goal Originated in 2005. Why Have there Been So Many Delays and What is the Culprit for the Most Recent REAL ID Postponement?

You’ve probably heard about the REAL ID movement, which originated in 2005 to improve security measures for traveler identity after 9/11. After the deadline for obtaining one has been postponed multiple times since 2005, it’s no surprise that the most recent REAL ID postponement was pushed back yet again—from May 3, 2023 to May 7, […]

Read More
Making the Most of Venue In-Concourse Sponsorship Activations

Brands spent over $68 Billion in sports, entertainment, cause, and event sponsorship properties in 2021. Were these efforts effective? Did they achieve and deliver the desired results in sponsorship activations? It’s the age-old marketing/sales problem; how much to spend on activities such as venue sponsorship activations when the ability to achieve measurable results is […]

Read More
Hospitality Lessons from the Discover Qatar Digital Kiosk Launch

The digitization and contactless era from COVID is not going anywhere; it is here to stay, and a digital kiosk is just one part of that. Kiosks are being used across a variety of industries, including hospitality, entertainment, sports, retail, and groceries. In fact, a recent study by Zion Market Research revealed that the global […]

Read More
digital kiosk
Articles
Hospitality Lessons from the Discover Qatar Digital Kiosk Launch
December 13, 2022

The digitization and contactless era from COVID is not going anywhere; it is here to stay, and a digital kiosk is just one part of that. Kiosks are being used across a variety of industries, including hospitality, entertainment, sports, retail, and groceries. In fact, a recent study by Zion Market Research revealed that the global […]

Read More
IAAPA Expo 2022: What’s New in Themed Entertainment?

Amusement Park enthusiasts might be saving for a summer vacation to ride the latest attractions, but the industry insiders provided a sneak peek into the next hospitality and tourism revolutionary rides and games. IAAPA Expo 2022 at the Orange County Expo Center wrapped up in November, and more than 1,000 attendees saw what the future […]

Read More
Hotel Rates Prepare to Drop as Cold Shoulder Season Approaches

With the holiday season here, travel is a given, with predicted high travel numbers over the course of the season. However, amidst a huge travel period, hotels are reaching cold shoulder season and lowering their prices for a lack of occupancy. The weekends before Christmas and after New Year’s, many hotels have stated that they […]

Read More
Consumers Seek More Value from Travel and Hospitality

A recent report from PwC suggests that revenue for hotels will continue to go up over the coming months. This is great news for hoteliers who survived the 2020 pandemic and are looking to recoup costs. What’s more, studies also suggest that customers are happy to pay for these increased prices, even at inflated rates. […]

Read More
travel and hospitality
Articles
Consumers Seek More Value from Travel and Hospitality
December 2, 2022

A recent report from PwC suggests that revenue for hotels will continue to go up over the coming months. This is great news for hoteliers who survived the 2020 pandemic and are looking to recoup costs. What’s more, studies also suggest that customers are happy to pay for these increased prices, even at inflated rates. […]

Read More
Travel in 2023 Isn’t Slowing: Will Economic Headwinds Threaten Hotel Profits?

Travel in 2023 will not be slowing down. This would normally be perceived as good news for hoteliers, but PwC’s Hospitality Directions report paints a more mixed picture for hotels; the report indicates that economic headwinds may threaten the pace of recovery in the industry, despite record highs for metrics like RevPAR this year. According […]

Read More
Travel Plans Increase Despite the Struggling Travel Industry

Many Americans are in the midst of putting the final touches on their holiday travel plans as we near the end of 2022. Experts are still expecting travel to be at the same rate as it was in past years with consumers saying they intend to continue making travel plans even with potential flight […]

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Leisure Travel Will Drive Hotel Growth for 2023

Business Travel News recently reported on PwC’s Hospitality Directions report, indicating a reduced 2023 travel forecast. PwC largely sites economic uncertainty for the revised projections, arguing that strengthening economic headwinds will translate to consumers opting to save travel funds that they might otherwise invest in hotels for vacations in late Q4 and Q1’23. That […]

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Latest Podcasts

Hospitality
Activating Patients Through Targeted Messaging and Segmentation: A One Pediatrics Case Study
August 4, 2022

One Pediatrics serves patients in Louisville, Kentucky, and surrounding counties. With multiple practices serving the children and parents of Kentucky, new Relatient programs have helped them maximize patient outreach, communications, and scheduling.   One Pediatrics uses Relatient services to reach patients throughout the year. Kellie Doligale, the Care Coordinator, will source the appropriate recipients for custom […]

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Perfect Clean: Clean Matters

From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]

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The Creative Process: How to help others create amazing experiences, with Erik McKinney

The creative process is often steeped in mystery to those who aren’t involved. Some may think that ideas are on a simple to produce on a moment’s notice. But there’s much more to it, and without certain processes and collaboration, an idea may never get off the ground. “A creative brief is the foundation […]

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Experiential Experts: The Taste of Success at Crépes Á Latte

Navigating any business through the twists and turns of the pandemic is not easy, especially for businesses traditionally dependent on in-person conferences and exhibitions. Some might say the task is next to impossible. However, those naysayers haven’t met Hailey Rosenstein, Founder and Chief Marketing Officer of Crépes Á Latte. As Experiential Experts quickly found […]

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Hospitality
Experiential Experts: The Taste of Success at Crépes Á Latte
January 18, 2022

Navigating any business through the twists and turns of the pandemic is not easy, especially for businesses traditionally dependent on in-person conferences and exhibitions. Some might say the task is next to impossible. However, those naysayers haven’t met Hailey Rosenstein, Founder and Chief Marketing Officer of Crépes Á Latte. As Experiential Experts quickly found […]

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Before, During, and After: How the Hospitality Industry has Reacted to the Pandemic

The hospitality industry revolves around interpersonal interactions—or so it seemed. Marti Winer, Vice President of MGM Resort Events Production, spoke with Experiential Experts hosts Lorre Crisswell and Holly Zalenski about how the industry has changed since the pandemic. One significant business change is slower decision-making, partly due to the need for flexibility. For example, […]

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ThenWhat 3×5: The Future of Modern Aging and the Changing Consumer Behavior

David Stewart, Founder & Face of AGEIST, believes that it is possible to live one’s best life is possible at any age. He joined Grant Barth in a conversation on modern aging and how that’s changing consumer behavior. While sixty may not be the new thirty, but it doesn’t have to mean ‘ready to […]

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Restarting Cruises Has Been a Game of ‘Operational Whack-a-Mole’

(Bloomberg) — David Hakimian, 58, an oncologist from the Chicago area, was looking forward to a week of lazy days on Caribbean beaches when he boarded Windstar’s 312-passenger, recently stretched-out Star Breeze—only to find he’d instead be spending a week almost entirely at sea. In Iceland, passengers on the Viking Sky consoled themselves with meals […]

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Hospitality
Restarting Cruises Has Been a Game of ‘Operational Whack-a-Mole’
August 10, 2021

(Bloomberg) — David Hakimian, 58, an oncologist from the Chicago area, was looking forward to a week of lazy days on Caribbean beaches when he boarded Windstar’s 312-passenger, recently stretched-out Star Breeze—only to find he’d instead be spending a week almost entirely at sea. In Iceland, passengers on the Viking Sky consoled themselves with meals […]

Read More
What Makes a Modern Merchant?

What traits do today’s modern merchants need to succeed in an environment where technology and behavior shift more rapidly than ever? Julie Pike, Chief Merchant at Bonobos, and Angelo Ng, Chief Merchant Officer and SVP of Wolverine Worldwide, joined host Grant Barth to provide their insights and expert knowledge on the situation. No matter the […]

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How a Travel Tech Startup is Solving the Luggage Storage Problem Through Crowdsourcing

Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences.   Traveling is one of the most rewarding endeavors, but it is also one of the most challenging. One hurdle is storing things […]

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As Hotel Bookings Ramps Up, How are Properties Attracting Talent?

Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences.   On this episode of Say Yes To Travel, I talk to Adam Bussell, the General Manager of The LINE In Austin. I […]

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Latest Videos

Clean Matters
Perfect Clean: Clean Matters
July 20, 2022

From the first in-person APIC Annual Conference in three years, Karl Baker, Senior VP of Sales and Marketing at Perfect Clean, recognized how vital in-person interactions are to collaboration and networking. “Networking in person, which hasn’t been possible in the virtual forums,” explained Baker. In the event’s 50th year, Lurlie Moro, SE Regional Manager of […]

Read More
GrubHub has Targeted Their Entry into the Hospitality World

Being able to order food at the press of a button is beyond just mere convenience, it is simplicity and delivery at its finest. If host Katie Steinberg has anything to say about it, food delivery apps like Grubhub are almost a little too easy to use. Nicolas Holland, the Partnership Director with GrubHub sat […]

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How Big Hotel Brands Are Missing the Mark with the Boutique Hotel Experience

Adam Morrisey talks with Jaime Bravo, General Manager of Hotel Bardo in Tulum, a boutique hotel group consisting of three hospitality concepts in Mexico. The hotel’s stay was called ‘transformational’ in Forbes. Bravo claims, “there’s nothing like Tulum. Its soul cannot be replicated.” Bravo explains that consumer preferences have changed with covid. Covid and 2020 […]

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Where Stadiums and Resorts Rank with Fiber and 5G Deployments

When most people think of the Corning name, they think of dishware and cookware. But the reality is they are so, so much more. The company even lays claim to having glass on the international space station. Jessica Janis, Head of Business Development for Sports, Entertainment & Hospitality at Corning spoke with Game Changers […]

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Where Stadiums and Resorts Rank with Fiber and 5G Deployments
Game Changers- Episodes, Season 1
Where Stadiums and Resorts Rank with Fiber and 5G Deployments
March 23, 2022

When most people think of the Corning name, they think of dishware and cookware. But the reality is they are so, so much more. The company even lays claim to having glass on the international space station. Jessica Janis, Head of Business Development for Sports, Entertainment & Hospitality at Corning spoke with Game Changers […]

Read More
Struggling Trade Shows Impact Entire Hospitality Sector

Editor’s Note: When the original video script recorded, the Javits Center had only 17 trade shows listed on their webpage. Since then, that number has risen to 28. The Javits Center in New York hosts thousands of companies a year for shows. But 2022 outlook is bleak; as of now, there are only 28 shows […]

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Travelers Gave the Energy Supplement Business An Unexpected Boost

Travel can be exhausting, and most of the time, caffeine is a must-have to keep going. Most find this in coffee, soda, or energy drinks. But what about a clean alternative? Punch’d Energy caffeine gummies are the answer. The company’s President and Founder, John Pinelli joined Say Yes to Travel host Sarah Dandashy to share […]

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Hotel Union Labor Primed for Action in 2022

Now that the hospitality economy is deep in the weeds of the holiday season, hoteliers are hopeful hotel workers can handle a return to form for holiday travel bookings. American Airlines reports a massive rebound for holiday travel, with 109 million people set to travel 50 miles or more between Dec. 23 and Jan. 2, […]

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workers strike
Hospitality
Hotel Union Labor Primed for Action in 2022
December 22, 2021

Now that the hospitality economy is deep in the weeds of the holiday season, hoteliers are hopeful hotel workers can handle a return to form for holiday travel bookings. American Airlines reports a massive rebound for holiday travel, with 109 million people set to travel 50 miles or more between Dec. 23 and Jan. 2, […]

Read More
Streamlining the Process Behind Solving Lost and Found Issues

Steve Sinclair appeared on “Say Yes to Travel” to discuss with host Sarah Dandashy an aspect of traveling that many people might not consider: lost and found. Everyone has had to deal with losing something somewhere at some point while on a trip, and Sinclair’s company, Bounte, helps reunite people with lost… well, bounty. […]

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Travel Restrictions Have Been Lifted, Will Medical Tourism Continue to Thrive

Why is a nurse being featured on the Say Yes to Travel podcast? Well, Kelly Greytok, RN concierge nurse specializing in plastic surgery recovery, started out as a golf course coordinator straight out of college and then became a nurse. Greytok explained to Host Sarah Dandashy that she combined her love for travel with […]

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Here’s How Destination Weddings Will Guide Hotel Business Models in 2022

Celebrating stories of love in beautiful locations sounds like a dream job, and it is for Karen Bussen, the exclusive designer for Weddings by Palladium. Bussen joined Say Yes to Travel host Sarah Dandashy to talk about her experience and what’s trending for destination weddings in 2022. Bussen’s roots are in the hospitality industry, and […]

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All Hospitality Articles
How Self-Service Automation Can be the Key to Success
January 5, 2023

Key Points: Staffing or a lack, therefore, is a serious issue that makes managers wonder where everybody went to Kiosks technology helps with operations and customer experience. Self-service technology does not focus on replacing human effort but complementing it for the best business outcomes. Host Michelle Mooney spoke with Warren Dehan, President of Maestro PMS, […]

Read More
WNW HOSPITALITY SELECTS AAVGO’S VIRTUAL FRONT DESK Aavgo and WNW Partnership Will Offer Guests an Innovative Digital Experience PRESS RELEASE NOVEMBER 2022
January 5, 2023

SAN MATEO, CA, November 2022: WNW Hospitality Management, a premier hotel management company, has selected Aavgo to implement its Aavgo360 Platform and Virtual Front Desk that ensures a superior digital experience for all hotel guests. Aavgo’s 360 Platform and Virtual Front Desk provide hotels with an end-to-end 360° platform that streamlines operational efficiency and enhances […]

Read More
The REAL ID Compliance Goal Originated in 2005. Why Have there Been So Many Delays and What is the Culprit for the Most Recent REAL ID Postponement?
December 28, 2022

You’ve probably heard about the REAL ID movement, which originated in 2005 to improve security measures for traveler identity after 9/11. After the deadline for obtaining one has been postponed multiple times since 2005, it’s no surprise that the most recent REAL ID postponement was pushed back yet again—from May 3, 2023 to May 7, […]

Read More
Making the Most of Venue In-Concourse Sponsorship Activations
December 16, 2022

Brands spent over $68 Billion in sports, entertainment, cause, and event sponsorship properties in 2021. Were these efforts effective? Did they achieve and deliver the desired results in sponsorship activations? It’s the age-old marketing/sales problem; how much to spend on activities such as venue sponsorship activations when the ability to achieve measurable results is […]

Read More
Hospitality Lessons from the Discover Qatar Digital Kiosk Launch
December 13, 2022

The digitization and contactless era from COVID is not going anywhere; it is here to stay, and a digital kiosk is just one part of that. Kiosks are being used across a variety of industries, including hospitality, entertainment, sports, retail, and groceries. In fact, a recent study by Zion Market Research revealed that the global […]

Read More
IAAPA Expo 2022: What’s New in Themed Entertainment?
December 8, 2022

Amusement Park enthusiasts might be saving for a summer vacation to ride the latest attractions, but the industry insiders provided a sneak peek into the next hospitality and tourism revolutionary rides and games. IAAPA Expo 2022 at the Orange County Expo Center wrapped up in November, and more than 1,000 attendees saw what the future […]

Read More
Hotel Rates Prepare to Drop as Cold Shoulder Season Approaches
December 7, 2022

With the holiday season here, travel is a given, with predicted high travel numbers over the course of the season. However, amidst a huge travel period, hotels are reaching cold shoulder season and lowering their prices for a lack of occupancy. The weekends before Christmas and after New Year’s, many hotels have stated that they […]

Read More
Consumers Seek More Value from Travel and Hospitality
December 2, 2022

A recent report from PwC suggests that revenue for hotels will continue to go up over the coming months. This is great news for hoteliers who survived the 2020 pandemic and are looking to recoup costs. What’s more, studies also suggest that customers are happy to pay for these increased prices, even at inflated rates. […]

Read More
Travel in 2023 Isn’t Slowing: Will Economic Headwinds Threaten Hotel Profits?
December 1, 2022

Travel in 2023 will not be slowing down. This would normally be perceived as good news for hoteliers, but PwC’s Hospitality Directions report paints a more mixed picture for hotels; the report indicates that economic headwinds may threaten the pace of recovery in the industry, despite record highs for metrics like RevPAR this year. According […]

Read More