Hospitality

Right alongside candy and flowers, one of the main expenses of consumers celebrating Valentine’s Day is eating at restaurants. Everything from classic chains to elegant, one-of-a-kind local restaurants brace every year for the holiday. There is much to be...

  Robotic butlers are zooming around hotel lobbies, bathroom mirrors are transforming into interactive touchscreens, and guests are opening their doors and controlling the lights/temperature in their rooms all from their smartphones. These amenities may seem years or even decades...

Welcome to Office Hours, where current issues facing hospitality professionals will be discussed and potential solutions pursued. My name is Michael McCall and I am the NAMA Endowed Professor of Hospitality Business at Michigan State University. My primary areas of expertise lie in customer...