Hospitality
Guest experience, hotel tech, and travel industry trends.
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YYForce robots projected to cut selected costs 10% at 772-room Singapore hotels
YYForce's rollout at Novotel and Mercure Singapore on Stevens comes with a net 10% cost projection. Humanoids come later, as research.
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Leonardo Hotels rebuilds its development team to absorb 28 new hotels in 2026
About 20 of the 28 hotels Leonardo expects to add in 2026 come from the former Revo portfolio.
Spire Hospitality puts hotel IT, forecasting and AI under one executive
Spire's new Strategic Asset Performance division hands SVP Shozib Khan IT, financial planning, hotel systems, AI strategy and the owner relationship.
AI Hospitality Group aims for 500-basis-point margin gains in six months
Ex-Remington CEO Sloan Dean's new Dallas startup will run hotels with AI agents under management contracts, backed by a $7.5 million seed round.
Nobu's San Juan hotel keeps it to 50 rooms and leads with the restaurant
Nobu Hospitality plans to open Nobu Hotel and Restaurant San Juan in 2028, with 50 rooms, a street-level restaurant and bar, and a rooftop lounge and bar.
How holiday calendar shifts can skew weekly travel comps
A calendar shift can move holiday travel into a different comparison week than the year before, making one week look weak and the next look strong.
My Place relaunches Trend with an introductory royalty for franchises executed before Dec. 31
Hotel conversions are up 15% year over year. My Place has relaunched Trend as three tiers, pitched as a franchise path without heavy capital requirements.
Hotel Effectiveness: HPOR gains continued through H1 2026
Labor hours per occupied room fell in H1 2026, but the year-over-year gains were smaller in Q2. Hourly wages rose 2.9% to 3.3%.
If a competitor's move triggers your rate change, that is market-based pricing, not dynamic
Lighthouse's September 8 guide draws one line between market-based and dynamic pricing: is a competitor's rate the trigger, or one input among several?
STR: Summer 2025 was tracking as weakest in four years
STR counted 1.4 million fewer room nights in summer 2025 as weekday business travel plateaued. That soft 2025 base is a key benchmark for reading 2026 gains.
Aimbridge's LIFT tool flags hotel staffing gaps before the financials do
Aimbridge Hospitality has rolled out LIFT, a proprietary AI-assisted labor tool, across its managed hotels after a pilot showed housekeeping and laundry gains.
Fragmented POS systems are restaurants' biggest missed data opportunity, Oracle says
Oracle Restaurants, Signature Systems and 110 Ventures tell Bar & Restaurant where POS data goes unused and why unifying platforms matters.
More than half of hotels are still short-staffed despite 70% raising pay
AHLA's 2026 owner survey: 71% cite supply costs as the top pressure, 70% offer higher wages, and more than half remain understaffed.
65% of North American hotels reported staffing shortages in 2025 as AI moves into ops
A BCG-NYU report and new booking-engine integrations show AI shifting hotel priorities from ad spend to data integration, labor productivity, and
Hotels Face Branded-Search Interception as Google Reshapes Booking
Hospitality Technology reports lookalike sites intercepting hotel searches, as Choice Hotels and Hilton diverge on Google AI checkout.
IHG’s new AI hotel search makes clean property data a must-have for revenue
IHG’s conversational search beta connects natural language queries to live rates and IHG One Rewards. Operators now need AI-ready content pipelines to win direc
Hotel tech rollouts are now a change-management project first, a software project second
A Cloudbeds podcast episode with Première Advisory Group’s Jason Edwards puts deflagging and front-desk adoption back at the center of hotel tech ROI.
BWH Hotels grows Aiden to 58 hotels open, 20-plus in development, with a Toronto airport conversion in the pipeline
BWH Hotels says its Aiden boutique brand has reached 58 hotels worldwide with more than 20 in development, including a 145-room office-to-hotel conversion near
Aiden reaches 58 hotels worldwide as BWH Hotels lines up 20-plus projects, a signal that boutique development has become a repeatable brand play
BWH Hotels says its Aiden boutique brand is now at 58 hotels, with 20-plus in development. For operators, the shift is about conversion-ready specs and loyalty-
Marriott CEO says AI booking agents will hurt online travel agencies more than hotels
Marriott's Anthony Capuano argues AI agents disintermediate OTAs first, while hotel brands with direct loyalty relationships hold an edge.
Wi-Fi 7's Real Hotel Advantage Isn't Speed. It's Traffic Management.
The rapid evolution of WiFi technology has transformed the way networks are understood and utilized. In recent years, there has been a shift from complex technical nomenclature to simpler, more accessible terms like WiFi 5, 6, and now, WiFi 7. This change is not just cosmetic; it represents a significant shift in connectivity technology and how it impacts guest experience in hospitality.
Domestic travel carries Expedia and Booking Holdings past Q2 estimates as cross-border headwinds persist
Expedia raised its 2026 gross bookings forecast to $130.8B and beat Q2 profit estimates, while Booking Holdings also reported higher revenue, both citing resili
Disney Grew Park Income 27% on 3% More Guests. That Spread Is the Number to Study.
Disney's domestic parks grew operating income 27% on 3% attendance growth. That spread, not the earnings beat, is the number hospitality and experiential operators should be studying. Here is what Disney's Q3 and Comcast's Universal results together say about where experiential demand is actually heading.
Meet in The Lobby - Meet The Hosts!
A new podcast has entered the hospitality space, and it is bringing two industry veterans along with it. "Meet in the Lobby" is a show built for hospitality professionals, hosted by two practitioners who between them have decades of hands-on experience navigating the industry. The debut episode gives listeners a chance to get acquainted with the voices behind the microphone before the real conversations begin.
From the archive
The Origin of Revpar Media: Host Calvin Tilokee’s Journey from Revenue Management to Performance Storytelling
Something has shifted in hotel marketing, and you can feel it. In a landscape where every property can publish polished visuals, aesthetics alone are no longer enough to stand out—or to convert attention into bookings. Research increasingly shows that social media now plays a meaningful role in how travelers choose destinations and plan trips,…
Why Hotel Performance Depends on Commercial Leadership Across Sales, Marketing, and Revenue
The hospitality industry is in the middle of a structural shift toward commercial leadership. Titles like “commercial leader” and “commercial strategy” have gone from buzzwords to necessities as hotels face tighter margins, rising distribution costs, and increasingly fragmented demand. Post-pandemic recovery, accelerated digital marketing spend, and a surge in new supply have forced owners…
From Wall Street to World Travel: Scott Eddy’s Journey to Becoming Hospitality’s No-Nonsense Voice
In 2019, travel and tourism contributed a whopping 10.4% of global GDP — a figure that vanished almost overnight when the pandemic brought the world to a standstill. Today, the industry has clawed its way back to that same share of the global economy, but travelers have changed. They no longer settle for polished marketing…
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