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Using Technology to Elevate Hospitality

hospitality

The hospitality industry is undergoing a rapid transformation, driven by the rising expectation for hyper-effortless, personalized guest experiences. Across industries, research from McKinsey shows that 71 percent of consumers expect companies to deliver personalized interactions—raising the bar for service excellence in every sector, including hospitality. As hotels, casinos, and resorts race to meet evolving demands,…

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Maestro PMS All-In-One Solution Provider Unveils 2025 Tech Roadmap Featuring API Interface Expansion, Embedded Payment Processing Enhancements and More

Industry leading property-management system continues to innovate its solutions by overhauling its user experience, expanding access to embedded payment processing, enhancing its sales and catering module, developing integration to Booking.com and more MARKHAM, ONTARIO, February 11, 2025 — Following a banner year for hotel technology investments,  Maestro PMS, the leader in All-In-One cloud hosted, private…

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How Independent Hotels are Relying on PMS Technology to Recoup ROI in 2025

Independent hoteliers are turning to all-in-one tools to increase consistency on property, reducing friction and improving ROI through new efficiencies.   By Warren Dehan  Today’s independent hoteliers often feel trapped between the rising costs of operating their properties and guests’ sky-high expectations for each stay. But with the right tech stack, your hotel could be operating…

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Articles
Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem

The most significant barrier preventing hotels from efficiently implementing successful gift card operations is due to restrictions within their technology stack  By Warren Dehan  What good is a gift card if it’s a chore to purchase or use? Keeping this top of mind should be key to hoteliers when considering program options, and it’s particularly…

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Caring Back: How Robust & Flexible PMS is Improving Your Guests’ Arrival Experience

Inconsistent arrival experiences have hounded hotel operators for years—it’s time for technology to even the score by smoothing out the experience for everyone. By Warren Dehan Independent hoteliers have a lot of control over their guests’ experience, but the arrival experience to the hotel doorstep is simply out of their hands. Unfortunately, today’s travel and…

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Olde Mill Inn Leveraging Maestro All-In-One PMS and LodgIQ AI Integration to Wow Guests, Drive Revenues

The popular central New Jersey wedding and social event destination is making data-driven decisions, maximizing its revenue potential, and connecting with guests in more strategic ways. MARKHAM, Ontario, Nov. 5, 2024 — Maestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations,…

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Planning for Tomorrow: Four All-In-One PMS Technologies Driving Hotelier Success in 2025

Hoteliers are adding an All-In-One property-management system to their 2025 budgets to better serve guests, create a consistent service journey, and adapt to technology’s evolving presence in hospitality  By Warren Dehan Hotel budget season is upon us, and the hotel industry remains fixated on the usual concerns and challenges that are repeated throughout the year,…

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AI
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Artificial intelligence is rapidly transforming nearly every sector, and education is no exception. As AI capabilities evolve, tech giants like OpenAI, Google, and Meta have increasingly showcased education as a core use case in product rollouts. But the tools being created often split along a critical divide: are they meant for teachers, or for…

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JUST THINKING… About Artificial Intelligence vs. Human Intelligence with Dr. Michael Harvey
May 12, 2025

As artificial intelligence continues to evolve at lightning speed, the conversation is shifting from what AI can do to what it should do—and how it compares with, or complements, the uniquely human traits we bring to learning, work, and society. While schools grapple with AI’s integration into classrooms, some educators are asking a deeper question:…

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Productivity, Happiness and the Future of Remote Work with Steven Puri
May 12, 2025

Remote work is no longer an experiment, it is a daily reality for millions. Yet, as teams seek focus and fulfillment outside the traditional office, the challenges of productivity and isolation have intensified. Studies show that nearly 70 percent of remote workers struggle with burnout and distractions. Amid this tension, platforms that blend emotional well-being…

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EV Battery Safety Can Be Solved Through Smarter Training, Early Collaboration, and Shared Standards
May 12, 2025

Electric vehicles (EVs) are reshaping the mobility landscape, but concerns about battery safety continue to cloud consumer confidence. Despite media narratives, data confirms that EVs are less likely to catch fire than gasoline-powered vehicles. A study by the Swedish Civil Contingencies Agency found that EVs are 20 times less likely to ignite than petrol…

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Other Articles
Maestro All-In-One PMS and Data Plus Collaborate to Provide Seamless End-To-End Integrations for the Famed Francisco Grande Hotel & Golf Resort
September 10, 2024

The historic sports training destinations is now benefitting from improved access to financial management technology and enhanced integrations across all operations departments MARKHAM, Ontario, Sept. 10, 2024 — Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises all-in-one property-management system, has teamed with industry-leading financial management platform Data Plus to elevate the technology offerings…

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Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards
August 27, 2024

Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society  By Warren Dehan Tipping is an integral part of North American service culture, but it has always had challenges in hospitality. Travelers today carry fewer cash bills than ever, with a recent study showing that…

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Why Travelers Prefer Single Guest Itineraries
August 13, 2024

The modern hotel PMS is helping guests stay organized and hotels remain profitable By Warren Dehan Technology was supposed to make everything so easy. Instead, travelers are more overwhelmed than ever by their devices, each vying for attention every second of every day. Not only are travelers focused on getting from point A to point…

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Customer Reviews Shape Hospitality Brand Success. How Do You Turn Reviews Into Revenue?
July 25, 2024

Due to digital footprints becoming as significant as physical presence, nowadays customer reviews have become a cornerstone in the hospitality industry’s strategy to attract and retain guests. A recent ACOR study highlighted this trend, revealing that 97 percent of hotel guests consider other customer reviews before booking, making it nearly as crucial as the…

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Robots? In My Hotel? Three Ways AI is Stepping Up as Hospitality’s Next Great PMS Support Tool
July 23, 2024

Artificial intelligence is uniting departments and supporting hospitality from behind the scenes By Warren Dehan Where did all of these robots come from? While hospitality may seem like the last place you might expect to find Artificial Intelligence, this technology has significantly impacted how hoteliers do business. While most generative AI today reacts to text…

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Modern PMS: Anchoring Today’s Hotel Tech Stack
July 9, 2024

Conversations at HITEC Charlotte confirmed that an All-In-One property-management system with Open APIs, centralized guest data, and embedded payments will provide the technology stabilization operators need to weather turbulent times and be grounded for future growth By Audrey MacRae “NOW is the time to invest in hotel technology.” That was the general consensus among attendees…

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How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
June 18, 2024

Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844 By Audrey MacRae Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay…

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Maestro Cloud & On Premises All-In-One PMS Showcasing Game Changing Innovations for Independents at HITEC
June 4, 2024

As a 20-year platinum sponsor of the hospitality industry’s premier technology tradeshow, the hotel industry’s preferred provider of property-management solutions for independent hotels will be available at Booth 1844 June 24 to 27 MARKHAM, Ontario, June 4, 2024 — Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will…

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Crystal Springs Resort Re-engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations
May 21, 2024

After a brief hiatus, the premier golf and spa destination returns to Maestro PMS to improve on-property communications and unify operations; Visit Maestro in Booth #1844 at HITEC Charlotte. MARKHAM, Ontario — May 21, 2024 — Nestled in the Appalachian Valley is the Crystal Springs Resort featuring two hotels – Minerals Hotel and Grand Cascades…

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