Articles

How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?

Guest Review

Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844 By Audrey MacRae Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay…

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Maestro Cloud & On Premises All-In-One PMS Showcasing Game Changing Innovations for Independents at HITEC

As a 20-year platinum sponsor of the hospitality industry’s premier technology tradeshow, the hotel industry’s preferred provider of property-management solutions for independent hotels will be available at Booth 1844 June 24 to 27 MARKHAM, Ontario, June 4, 2024 — Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will…

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Crystal Springs Resort Re-engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations

After a brief hiatus, the premier golf and spa destination returns to Maestro PMS to improve on-property communications and unify operations; Visit Maestro in Booth #1844 at HITEC Charlotte. MARKHAM, Ontario — May 21, 2024 — Nestled in the Appalachian Valley is the Crystal Springs Resort featuring two hotels – Minerals Hotel and Grand Cascades…

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Paris Olympics Could Transform European Travel for Non-Olympic Tourists

As the Paris Olympics draw near, the excitement is palpable not just for the sports enthusiasts but also for the travel and hospitality sectors all across Europe. The major sporting event promises a significant influx of visitors, not only to France but to neighboring countries as well, poised to experience a surge in tourism….

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Articles
Detroit’s Draft Week Success: Hotels Can Bank on Event Tourism by Working in Conjunction with Major Events

During the NFL draft week in Detroit last month, the city achieved an unprecedented spike in hotel revenues, marking a significant milestone in its economic landscape. This surge is a reflection of a broader trend seen in other major cities during major events. It further demonstrates just how impactful event-driven tourism is on local…

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Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape

As we advance through 2024, the hotel industry stands at a crossroads where technology and personal touch converge to redefine the guest experience. In an era dominated by digital transformation, hotels are not only adopting innovative technologies but are also enhancing the traditional, personalized service that guests cherish. This synthesis of the old and…

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Hoteliers, Integration Partners Applaud Maestro PMS’s Innovative, All-In-One Technology

NEW tools take center stage at the company’s largest Users’ Conference on record, including embedded payments, learning management, client incentives and more Markham, Ontario, May 1, 2024 — Independent hoteliers gathered in Toronto last month to attend “Accelerate 2024”, a user’s conference hosted by  Maestro PMS, the preferred Web Browser based cloud and on-premises all-in-one…

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shure
New Arrival: Shure Wireless Push-to-Talk Systems at Rentex!
June 19, 2024

Rentex has just received more Shure Microflex MXCW Wireless Push-to-Talk Digital Conference Systems. Each system has been labeled, quality checked, and scanned into our inventory, ready for your next event. These systems offer automatic interference detection, robust encryption, and support for up to 125 participants, ensuring reliable and secure communication. Explore all our conference solutions…

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roe led
Showcasing Our Top-Quality ROE LED Panels at Rentex!
June 19, 2024

Rentex highlights a major ROE LED order heading out the door, featuring the BP 2 2.84mm Indoor LED tile with Brompton processing for superior image quality. This video showcases the cases and a quick glimpse of the scanning process, demonstrating Rentex’s commitment to top-tier AV equipment. Discover all LED options available at Rentex by visiting…

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fall
Rentex Team in Action: Loading a Big Fall Order!
June 19, 2024

The Rentex team efficiently loads a major order in preparation for the busy fall season. This video showcases the team’s dedication and coordination as they handle high-quality AV equipment. With an extensive inventory and a focus on exceptional service, Rentex is ready to meet all client needs this fall. Watch the team in action and…

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fall
Rentex Kicks Off Fall with a Major Order!
June 19, 2024

Rentex celebrates its first large order for the fall season, showcasing the extensive capabilities and inventory ready to meet client demands. This milestone underscores Rentex’s commitment to providing top-quality AV equipment and exceptional service. With a growing inventory and a dedicated team, Rentex is prepared for a busy and successful fall season. Trust Rentex for…

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Other Articles
Streamlining Technologies for Efficiency is Still a Challenge for Hotel Operators
April 30, 2024

Hotel operators striving for efficiency often grapple with a myriad of challenges, particularly with integrating technologies into their operations seamlessly. This struggle stems from the historical sluggishness in adopting technological advancements, which has resulted in a disjointed array of solutions. But as hotels strive to enhance efficiency, reduce costs, and ensure staff buy-in amidst…

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Hotels Can Maintain Traditional Experiences, But Also Modernize By Leveraging App Services
April 30, 2024

App services are reshaping the hospitality landscape even as many hotels are slow to adopt it. But ensuring that hotels maintain a human touch while integrating easy-to-use apps into their service offerings is still very much a priority. There is a high demand for seamless guest experiences, but hoteliers have to come to terms…

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Implement Tech to Shift Staff Focus to Creating a More Personalized Guest Experience in Hospitality
April 30, 2024

The hospitality industry has been on a relentless quest to enhance guest experience while optimizing operational efficiency. This endeavor has increasingly relied on integrating technology into everyday processes. This trend has accelerated in the wake of the pandemic as businesses seek to minimize human contact without sacrificing service quality. The shift towards digital solutions in…

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To Balance Costs and Quality in Hospitality, Consider Embracing Gig-Based Staffing Solutions
April 30, 2024

In the current economic climate, hotel owners and operators constantly seek ways to balance rising costs and maintain high-quality guest experiences. One effective strategy is embracing gig-based staffing solutions. This approach mitigates the financial strain caused by traditional staffing methods and provides the flexibility required to adapt to fluctuating demands. Sarah Dandashy, a…

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Bringing Tech In: How Coffee Businesses Can Maintain Brand Identity While Enhancing Their Reach
April 30, 2024

In today’s rapidly evolving market, the tension between maintaining brand identity and embracing innovation poses significant challenges, especially in industries rooted in tradition and community, such as craft coffee. This delicate balance is crucial as businesses navigate labor challenges, supply chain issues, and the relentless pressure of rent and operational costs. The stakes are…

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Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing
April 30, 2024

AI continues to permeate the hospitality industry as they increasingly turn to AI chatbots to enhance customer service. However, this move towards digital assistants comes with its own set of challenges, particularly in maintaining the quality of interactions to ensure they meet brand standards and customer expectations. With the stakes high for customer satisfaction…

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Prioritizing Return on Investment in Hotel Investment and Decision-Making is Key to Staying Afloat
April 29, 2024

Return on investment (ROI) remains the principal compass in the hospitality industry and in guiding new investments for hotel owners and operators. As costs escalate within the increasingly competitive environment, the focus on maximizing returns is crucial. As businesses grapple with economic uncertainties and shifts in consumer behavior, the spotlight turns to investments that…

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Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches
April 29, 2024

As the hospitality industry continues to embrace digital transformations, hotels are increasingly deploying new operational technologies designed to enhance efficiency and guest satisfaction. However, the transition is not always seamless. Staff, particularly in critical roles such as housekeeping, often struggle to adapt to these innovations, which aren’t always intuitive. This challenge highlights a crucial…

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AI Chatbots in Hotel Operations Must be Brand-Aligned and Backed by Staff Training to Truly Elevate Guest Experiences
April 29, 2024

The hospitality industry is continually evolving, driven by advancements in technology aimed at enhancing guest experiences and streamlining operations. However, the introduction of new operational technologies, particularly those that are not immediately intuitive, poses significant challenges in training hotel staff. As hotels increasingly integrate sophisticated tools like AI chatbots, the necessity for effective training…

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