Articles

During the NFL draft week in Detroit last month, the city achieved an unprecedented spike in hotel revenues, marking a significant milestone in its economic landscape. This surge is a reflection of a broader trend seen in other major cities during major events. It further demonstrates just how impactful event-driven tourism is on local…

As we advance through 2024, the hotel industry stands at a crossroads where technology and personal touch converge to redefine the guest experience. In an era dominated by digital transformation, hotels are not only adopting innovative technologies but are also enhancing the traditional, personalized service that guests cherish. This synthesis of the old and…

NEW tools take center stage at the company’s largest Users’ Conference on record, including embedded payments, learning management, client incentives and more Markham, Ontario, May 1, 2024 — Independent hoteliers gathered in Toronto last month to attend “Accelerate 2024”, a user’s conference hosted by  Maestro PMS, the preferred Web Browser based cloud and on-premises all-in-one…

Hotel operators striving for efficiency often grapple with a myriad of challenges, particularly with integrating technologies into their operations seamlessly. This struggle stems from the historical sluggishness in adopting technological advancements, which has resulted in a disjointed array of solutions. But as hotels strive to enhance efficiency, reduce costs, and ensure staff buy-in amidst…

App services are reshaping the hospitality landscape even as many hotels are slow to adopt it. But ensuring that hotels maintain a human touch while integrating easy-to-use apps into their service offerings is still very much a priority. There is a high demand for seamless guest experiences, but hoteliers have to come to terms…

The hospitality industry has been on a relentless quest to enhance guest experience while optimizing operational efficiency. This endeavor has increasingly relied on integrating technology into everyday processes. This trend has accelerated in the wake of the pandemic as businesses seek to minimize human contact without sacrificing service quality. The shift towards digital solutions in…

In the current economic climate, hotel owners and operators constantly seek ways to balance rising costs and maintain high-quality guest experiences. One effective strategy is embracing gig-based staffing solutions. This approach mitigates the financial strain caused by traditional staffing methods and provides the flexibility required to adapt to fluctuating demands. Sarah Dandashy, a…

In today’s rapidly evolving market, the tension between maintaining brand identity and embracing innovation poses significant challenges, especially in industries rooted in tradition and community, such as craft coffee. This delicate balance is crucial as businesses navigate labor challenges, supply chain issues, and the relentless pressure of rent and operational costs. The stakes are…

AI continues to permeate the hospitality industry as they increasingly turn to AI chatbots to enhance customer service. However, this move towards digital assistants comes with its own set of challenges, particularly in maintaining the quality of interactions to ensure they meet brand standards and customer expectations. With the stakes high for customer satisfaction…