Retail
Omnichannel strategy, e-commerce tech, and in-store innovation.
Inktel outlines four-layer contact center model for retail and ecommerce operators
Inktel's enterprise operating model ties retail contact center workflows directly to order lifecycle stages, SLA tiers, and risk controls across fulfillment and
All Articles
Sizzle Clip- Khirma Eliazov
Marketplace dominance and mobile growth are reshaping enterprise e-commerce strategy
Nearly half of brands now name marketplaces as their top channel, and mobile commerce continues to expand its share of online spending.
Central and Eastern Europe's €124B e-commerce market is drawing enterprise attention as growth outpaces the West
CEE e-commerce has reached €124B and is expanding faster than Western Europe, creating a narrow window for operators to establish supply chain and platform foot
GTT's retail network play: SD-WAN, zero trust, and supply chain visibility under one managed service
GTT is positioning its Tier 1 backbone and managed SD-WAN as the connective tissue for omnichannel retailers managing stores, DCs, and 3PLs globally.
US e-commerce market projected to hit $2.28 trillion by 2031 as mobile and fulfillment reshape supply chains
A new market forecast pegs US e-commerce at $2.28T by 2031, with mobile shopping, digital payments, and rapid fulfillment driving the build-out.
B2B ecommerce pulse: AI agents, marketplace expansion, and digital investment drive mid-2026 momentum
From Kawasaki Engines' 500% AOV jump to a $20.4T global market, B2B ecommerce is accelerating fast in mid-2026.
Zero-click commerce arrives: AI agents set to intermediate $15 trillion in B2B purchases by 2028
Gartner forecasts AI agents will intermediate $15T in B2B purchases by 2028, forcing sellers to rethink data, discovery, and digital infrastructure.
Zero-click commerce: AI agents set to intermediate $15 trillion in B2B purchases by 2028
Gartner forecasts AI agents will mediate $15T in B2B purchases by 2028. New Adobe data shows AI-referred traffic now converts 42% better than non-AI visits.
From Power Shopping to Place-Making: Tanger’s Stephen Yalof on the New Outlet Experience
For decades, the outlet trip had a familiar rhythm: get in the car, drive beyond the city, hunt for deals and come home with bags full of discounted finds. But that old model is giving way to something more layered. As retailers reinvest in store experiences to give consumers mor
Physical Retail’s Next Infrastructure Layer: Item-Level Intelligence with Radar
Physical retail is under pressure to become as measurable and responsive as e-commerce. While retailers have spent years optimizing digital channels with real-time data, store teams have often had to make decisions with incomplete inventory visibility and delayed operational signals. That gap matters because stores still account for 80% of U.S. retail sales, making…
From Monitoring to Knowing: How Owlet Is Redefining Infant Health at Retail
Baby monitors have long promised parents the ability to see and hear their child from another room. But as connected health devices become more normalized in everyday life, from smartwatches to sleep trackers, parents are beginning to expect more than visibility. They want insigh
A Gen Alpha Take on Experiential Retail: What Works, What Doesn’t, and What’s Missing
Gen Alpha is no longer a future consumer segment—they are already shaping how retail and entertainment experiences are designed today. Research from MG2 shows that a whopping 70% of Gen Alpha influence what adults in their lives purchase, reshaping brand decisions faster than many companies are prepared for. As experiential retail continues to evolve—with…
Building Beauty for Real Women: Why Brands Must Focus on Longevity, Not Hype
Walk into any beauty aisle—or scroll through your feed for five minutes—and it’s clear the industry is obsessed with what’s new. New formulas, new trends, new “rules.” But for many women, especially those who’ve been using makeup for decades, the question isn’t what’s new—it’s what actually works. And increasingly, the answer isn’t coming from the…
Why Leadership Without Humanity Is Failing Today’s Workplace
As the world faces historic labor shortages, an increase in burnout, and record-high turnover, organizations are confronting a leadership reckoning. In May 2024, Gallup found that more than 50 percent of U.S. employees were actively searching for new jobs or watching for openings. Taken together, these trends signal a clear and growing breakdown in…
The Art of Evolution: Leading a Founder-Led Brand Into Its Next Chapter with Mary Beth Sheridan
For many retail brands, growth today isn’t just about innovation — it’s about keeping pace with customers whose expectations are evolving in real time, led by younger generations who expect brands to reflect their values and show up with cultural relevance. In fact, recent research from MG2 found that the overwhelming majority of Gen Z…
Get Vertical! Going from Idea to the Top 1% in Less Than 3 Years
Independent retail is operating in one of the most competitive environments in decades. According to the U.S. Bureau of Labor Statistics, roughly 20% of new businesses fail within their first year, and a whopping 50% don’t make it to year five. At the same time, consumers are increasingly choosing brands that offer community, authenticity,…
Nightmare on Revenue Street: Energy Billing Edition
When billing systems fail, energy customers face costly errors and regulatory complications that ripple across entire markets
Inside GameStop’s Meteoric Stock Surge: A Former Executive Reflects on Power, Pivots, and the Price of Winning
The meme-stock era may feel like old news, but its aftershocks are still reshaping how leaders think about transformation, risk, and reward. In the wake of unprecedented short squeezes, shuttered storefronts, and sudden wealth creation, executives across retail and tech are still asking what actually happened—and why. Few episodes crystallize those questions better than…
Delivering Moments That Matter: The Art of Joy, Memory, and Meaning at Anthropologie Home
These days, ‘home’ means more than just four walls. It’s where people reset, gather, and express who they are—raising the bar for what they expect from the brands that help shape those spaces. Consumers are no longer just buying décor—they’re investing in meaning, memory, and moments that last. Research continues to show that people…
Small Margins, Big Risks: How Fraud Hurts Texas Energy Retailers
When profit margins are measured in single digits, unpaid electricity bills can quickly collapse an entire operation
How Luxury Resale Became Big Business: Inside Fashionphile’s Playbook
Luxury retail is in the midst of a reinvention. Circular fashion has moved from trend to transformation, reshaping how consumers perceive value, ownership, and access. According to the 2025 BCG × Vestiaire Collective Resale Report, the secondhand fashion and luxury market now totals $210 to $220 billion globally and is projected to reach $320…
From Heritage to Hospitality: The Faherty Blueprint for Authentic, Community-Centered Branding
Great clothes may be where it starts, but today’s shoppers are looking for something more — a sense of connection, belonging, and shared purpose. Research shows that 90% of consumers value authenticity when deciding which brands to support: a clear reminder that while quality and design remain vital, meaning has become the new measure of loyalty….
How PayPal Fastlane Helps Retailers Deliver the Magic of Effortless Buying
In today’s digital marketplace, the competition for customer attention doesn’t end when a shopper clicks “Add to Cart.” In fact, that’s often where the real challenge begins. For many retailers, the guest checkout process—once designed as a convenience—has become a conversion killer. Endless form fields and repeated data entry drive shoppers away, leading to…
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