Retail

It’s a Wrap – ComQi at NRF 2019

And It’s A Wrap – ComQi At NRF 2019 Rarely have we seen the level of activity, engagement, open minds and weary feet as we did this year at NRF It was really exciting Where past years focused on ideas like Customer-Centric, Big Data, Omnichannel and IoT, 2019 was...

Upcoming Industry Events

Upcoming Industry Events

Upcoming Industry Events

Are Brands Too Late to the Recycling Party?

Brands are jumping on the trend of adopting recyclable plastic, but are they too late? On this week's episode of the MarketScale Retail Podcast, we spoke to Michigan State University professor Ramani Narayan about the impact that plastic waste...

How e-commerce Changed the Returned Item Ecosystem

On Kohl’s’ return policy web page, the sentence Your satisfaction is our priority, and the company is one of many determined to hold true to that. With the number of options available today, brands must take the saying “the...

Customer Experience Is The New Black…Again

If you attend enough industry events and conferences, it’s not hard to figure out that customer experience is very much in vogue today.The trigger lines are statements like: “We put the customer at the center of everything we do…”...
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