Driving Restaurant Connectivity and Innovation

Food is serious business. Now, on The Main Course, host Barbara Castiglia will invite insiders on the front lines of food to share their expertise, strategies, and forecasts for navigating the ever-changing restaurant industry.

On this episode of The Main Course, host Barbara Castiglia chats with Eric Symon, Director of the Enterprise Process Innovation Center & Food Services Group at Panasonic System Solutions Company of North America. They delve into the past, current and future of restaurant technologies, the changes the pandemic has brought about, the technology that enables faster consumer throughput while limiting equipment failures (whether it’s AI that anticipates demand, enabling kitchens to prepare and serve food more quickly, or IoT that monitors devices and identifies glitches before they fail) and will ultimately lead the way to the industry’s recovery, the balance of actionable data versus privacy concerns, and more.

“I think ‘connected restaurant’ today means kind of one thing to us, but we see that evolving over time into really what’s going to be a smart restaurant kind of concept where everything is connected—you have a single hub with a point-of-sale system, and you apply technologies like AI and IoT to help with everything from food preparation to maintenance and management of all the devices as well.”

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