Burnout is a Concern in the Hospitality Industry But How Does Your Team Address It?

May 16, 2022
Barbara Castiglia


Healthy Pour is a consultancy whose mission is to improve the mental health and well-being of individuals, communities, and organizations within the hospitality and adjacent sectors through education, coaching, intervention development, and research. Laura Louise Green, Founder of Healthy Pour, joined Barbara Castiglia to talk about this critical concern in the restaurant and hospitality industry.

Green, a licensed professional counselor and organizational consultant from Chicago, IL, spent nearly 20 years in the hospitality industry and understood the challenges, pressures, and needs. Those pressures led to her switching careers and becoming a licensed therapist. And now, with those skills in hand, Green realized she possessed the tools to address those needs and help others in the industry.

“I decided to start focusing my career on mental health in the hospitality industry to see if I could do something to address these issues,” Green said. And the deeper she went into her research, the more she realized that the stresses and problems are more significant than an individual experiencing burnout; the entire surrounding environment needs help. Healthy Pour, as a company, evolved over the past few years to consult with companies to turn stressful environments into positive ones.

“We work with bars and restaurants, and sometimes brands and communities, in general, to assess what’s going on in the space, and help bars and restaurants be healthier, so that their workplace is healthier,” Green said.

Burnout is a genuine issue and concern in the hospitality industry, and most may recognize it as tired. But Green said that is merely the first step. Quickly, that exhaustion can turn into apathy and an eventual lack of productivity. It’s essential to recognize signs of burnout and develop intervention plans before it becomes widespread, and a toxic environment ensues. “Social support and organizational support are both ways to mitigate burnout in the workplace.”

More Stories Like This:

Using Data to Create a Smarter Restaurant

Creating the Roadmap for the Digital Restaurant

Recent Episodes

View episode

  The art of cocktail-making has evolved with technology at its side and it’s shaping a new frontier in mixology. Gone are the days of cumbersome processes and the labor-intensive nature of preparing exquisite frozen cocktails. The world is in a modern age where efficiency meets innovation. Businesses now have the opportunity to elevate their […]

77X Series
View episode

What makes 77X Series a good fit for your business? You can pour a wide range of frozen beverages and maximize your cocktail menu options all from a minimal footprint! The close sealed system with BIB technology eliminates daily cleaning and product preparation. You don’t even need a water line input! Compared to many competitors, […]

food traceability
View episode

  Thanks to new regulations in Europe and the United States, a spotlight on food traceability is intensifying. Food traceability systems track food products throughout the supply chain, which reduces waste and helps authorities respond swiftly to safety incidents. How should companies invest in food tracing technology to build consumer trust? The new regulations out […]