Contractual Compliance Sustains a Better Building

Any organization that owns buildings understands the importance of maintaining them with regular service calls. Many have contracts with service providers, but not all of them are met on time. If that occurs, building owners can find themselves in need of emergency repairs to their HVAC unit.

That’s not the case for today’s guest on 10 Minutes to a Better Building. Host Tyler Kern spoke with Barry Shirey, Service Team Lead at Boland, on the subject of contract compliance.

“The main focus on my service team, which includes seven, is to perform contracts on a monthly, quarterly or annual basis. It’s an important role for the company. All we do are contracts,” Shirey explained.

Before Shirey’s team became contract-specific, all service teams had to juggle those and many other types of work. The company wanted to have full focus on these contracts to ensure they were always meeting customer expectations.

“Industry-wide, the compliance for contracts is 70-85&, which is fine unless you’re in that 30-15%. For the last eight months, we’ve been 100% compliant,” Shirey said.

Being timely with contracts helps building managers avoid surprises, from something catastrophic like a system-wide shutdown to something relatively minor like unchanged filters. One simple maintenance misstep could wreak havoc on a building’s AC unit.

Shirey also noted that many are returning to buildings that have been unoccupied for over a year. “It’s a busy time, and there’s a wealth of work out there to get these buildings ready for occupancy,” Shirey added.

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